Free ADM-201: Administration Essentials for New Admins Exam Questions and Answers
The Salesforce administrator credential has been renamed: it is now Salesforce Certified Platform Administrator, and ADM-201 is no longer an official code — it appears nowhere in the current exam guide. Salesforce's own registration slug is Plat-Admn-201, while CRT101 refers to the training course rather than the exam, which is the source of most of the confusion. The exam is 60 scored multiple-choice questions plus up to five unscored, in 105 minutes, at a true 68% to pass and $200 to sit. Questions align to the Summer '25 release, and the blueprint now includes an 8% Agentforce domain alongside data and analytics 17%, configuration and setup 15%, object manager 15% and automation 15%.
Looking for ADM-201 exam dumps or ExamTopics ADM-201 questions? These ADM-201 practice questions cover the same ground with verified answers and explanations, a downloadable ADM-201 PDF and a full ADM-201 practice test, kept current as Salesforce updates the exam.
Last updated: September 25, 2026
- Exam code
- ADM-201
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- Salesforce
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- 1000+
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- First 10, with answers
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- Official Exam website
- Our test mode duration & pass mark
- 130 mins · 70%
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Question #5
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager. Which feature should an administrator configure to meet this requirement?
Correct answer: A
Explanation
Case escalation rules are a feature that can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients.References:https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
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Discussion
Explain your reasoning, not just the letterBrowse the free questions by topic
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All ADM-201: Administration Essentials for New Admins practice questions →
Other Salesforce certifications
- Certified Sales Cloud Consultant (opens in a new tab)
- Certified Platform Developer II (opens in a new tab)
- ADM-211: Administration Essentials for Experienced Admin (opens in a new tab)
- Certified Platform App Builder (opens in a new tab)
- CRT-450: Salesforce Certified Platform Developer I (opens in a new tab)
- Certified Business Analyst (opens in a new tab)
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FAQ
Learn More: https://trailhead.salesforce.com/en/credentials/administratoroverview/
- Q1: Is the ADM-201 exam the same as the Salesforce Certified Platform Administrator exam?
- A: Yes. The credential long known as Salesforce Certified Administrator, which the ADM-201 course prepares you for, is now called Salesforce Certified Platform Administrator in the official exam guide, and the current exam questions align to the Summer '25 release. Existing certification holders did not need to retake anything when the name changed.
- Q2: How much does the Salesforce Platform Administrator exam cost?
- A: As of October 2026 the registration fee is US$200 (JPY 30,000 in Japan) plus any applicable taxes. If you fail, each retake costs US$100 (JPY 15,000) plus taxes.
- Q3: How many questions are on the Salesforce Administrator exam and how long is it?
- A: The real exam has 60 scored multiple-choice questions plus up to five unscored questions, and you have 105 minutes to complete it.
- Q4: What is the passing score for the Salesforce Administrator exam?
- A: You need 68% on the English version of the exam, or 65% on the Japanese version. Salesforce does not publish a pass rate.
- Q5: What are the sections of the Salesforce Platform Administrator exam?
- A: The exam is weighted Configuration and Setup 15%, Object Manager and Lightning App Builder 15%, Sales and Marketing Applications 10%, Service and Support Applications 10%, Productivity and Collaboration 10%, Data and Analytics Management 17%, Automation 15% and Agentforce 8%. The Agentforce section is new in the current version of the exam.
- Q6: Do I need any prerequisites to take the Salesforce Administrator exam?
- A: No. The official exam guide lists no prerequisites, although it is written for candidates with hands-on experience administering Salesforce. The exam is available in English and Japanese.
- Q7: Can I take the Salesforce Administrator exam online?
- A: Yes. The exam is a proctored exam that you can take either onsite at a testing centre or in an online proctored environment.
- Q8: Does the Salesforce Administrator certification expire?
- A: The certification does not have a fixed validity period, but you must complete the Salesforce Platform Administrator certification maintenance badge on Trailhead once a year. If you miss the maintenance deadline the certification expires.
- Q9: What is the ADM-201: Administration Essentials for New Admins exam?
- A: ADM-201: Administration Essentials for New Admins is a Salesforce certification exam. Judging by the questions in our bank, it concentrates on kicks, opportunity, sales, universal and ursa.
- Q10: What topics does the ADM-201: Administration Essentials for New Admins exam cover?
- A: Questions in our ADM-201: Administration Essentials for New Admins bank cluster around kicks, opportunity, sales, universal, ursa, shoe, reps and solar. Working through the full set is the quickest way to find which of these you are weakest on.
- Q11: How should I prepare for ADM-201: Administration Essentials for New Admins?
- A: Work through the ADM-201: Administration Essentials for New Admins practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q12: Are these real ADM-201: Administration Essentials for New Admins exam questions?
- A: They are drawn from officially released past questions and from community members who have sat ADM-201: Administration Essentials for New Admins. Answers are verified and updated weekly.
- Q13: Where do I register for the ADM-201: Administration Essentials for New Admins exam?
- A: Register through Salesforce directly at https://trailhead.salesforce.com/en/credentials/administratoroverview/. Exampractice is not affiliated with Salesforce and does not administer the exam.
- Q14: Is there a free ADM-201: Administration Essentials for New Admins sample?
- A: Yes. Every ADM-201: Administration Essentials for New Admins page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q15: What are Salesforce Certification Exams?
- A: Salesforce Certification Exams validate your expertise in using and managing Salesforce’s customer relationship management (CRM) platform. These certifications demonstrate your proficiency in deploying, configuring, and optimizing Salesforce applications to drive business growth and customer engagement.
- Q16: Why should I pursue Salesforce Certification?
- A: Salesforce Certification enhances your professional credibility, showcasing your skills and knowledge in Salesforce solutions. This can lead to better job opportunities, higher salaries, and career advancement in CRM, cloud computing, and IT management roles.
- Q17: What are the benefits of Salesforce Certification?
- A: Benefits include recognition as a certified Salesforce professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest Salesforce technologies and best practices.
- Q18: Who should take Salesforce Certification Exams?
- A: CRM administrators, developers, consultants, sales and marketing professionals, and anyone involved in managing and implementing Salesforce solutions should consider these certifications to validate their expertise and advance their careers.
- Q19: What types of Salesforce Certification Exams are available?
- A: Salesforce offers various certification paths, including:
- Q20: How do I prepare for Salesforce Certification Exams?
- A: Preparation can include official Salesforce training courses, study guides, practice exams, online tutorials, and hands-on experience with Salesforce products and solutions.
- Q21: Where can I take Salesforce Certification Exams?
- A: Salesforce Certification Exams can be taken online with remote proctoring or at authorized testing centers worldwide, providing flexibility to fit your schedule and location.
- Q22: How do Salesforce Certifications impact my career?
- A: Salesforce Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in CRM, cloud computing, and IT management.
- Q23: Are there any prerequisites for Salesforce Certification Exams?
- A: Some exams may have prerequisites, such as foundational knowledge or prior experience with Salesforce products. Check the specific requirements for each certification path on the Salesforce certification website.
- Q24: How often do I need to recertify for Salesforce Certifications?
- A: Salesforce Certifications typically require recertification annually to ensure that certified professionals stay updated with the latest Salesforce technologies and industry practices.