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Frequently asked questions

These six account for most of what reaches support. If yours is here you have your answer straight away — and if not, the form above is the fastest route to a person.

Do I need an account to try an exam?

No. Every exam on the site opens with 10 free questions — no card, no account, nothing to cancel. An account is only needed to save progress, vote on answers or buy access.

Does a single-exam purchase renew?

No. A single exam is a one-time payment — $19.99 for 30 days or $49.99 for 1 year. It ends on its own and there is nothing to cancel. Only the full-access plans renew.

How do I cancel full access?

From Billing in your dashboard. Cancelling stops the next renewal and leaves the access you have already paid for running until the end of the period.

Where are my invoices?

Under Billing in your dashboard — every payment is listed with a downloadable receipt. If a payment is missing there, send us the email address you paid with.

I think an answer is wrong.

Choose “Report a problem” on the form and include the exam name and the question number. That is usually enough for us to check it against the current exam objectives and fix it the same day.

I cannot sign in.

Use the reset link on the sign-in page — it emails a one-time link that works without a password. If it does not arrive, check spam, then write to us from the address on the account.

More in the full FAQ, and the terms cover refunds, access periods and acceptable use.