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Free Certified Business Analyst: Certified Business Analyst Exam Questions and Answers
Last updated: March 31, 2025
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1783-Certified Business Analyst: Certified Business Analyst
#Question
If a company's marketing efforts are fragmented, what should they consider doing first?
A.
Increase budget
B.
Implement a new CRM system
C.
Conduct market analysis
D.
Center marketing efforts on Salesforce
#Question
What approach should a business analyst take when unanticipated changes occur during a project?
A.
Evaluate and adapt
B.
Immediate implementation
C.
Abandon the project
D.
Ignore the changes
#Question
A company wants to improve visibility in its support cases. What should they implement in Salesforce?
A.
Data exports
B.
Analytics reports
C.
Customized case fields
D.
Workflow Rules
#Question
To optimize the sales process, what should an analyst focus on in Salesforce?
A.
Feature development
B.
Sales rep performance
C.
Automating lead nurturing
D.
Historical sales data
#Question
If stakeholders disagree on priority features, what should the business analyst do?
A.
Decide based on budget
B.
Analyze usage statistics
C.
Conduct surveys
D.
Schedule a workshop
#Question
What should a business analyst do first when tasked with improving the customer experience?
A.
Review case management
B.
Analyze user feedback
C.
Conduct sales training
D.
Increase marketing spend
#Question
To maintain data integrity in Salesforce, what practice should be adopted continuously?
A.
Regular backups
B.
User permissions
C.
Feature enhancement
D.
Data validation
1783-Certified Business Analyst: Certified Business Analyst
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