Free Public-Sector-Solutions: SalesforcePublic Sector Solutions Accredited Professional Exam Questions and Answers
72 verified practice questions for Public-Sector-Solutions.
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Last updated: September 19, 2026
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Question #1
A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications. What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?
Select 2 answers.
Please select an optionIncorrectCorrect answer: D, E
Org-wide defaults for external users determine the baseline level of access that guest users and authenticated community users have to records they do not own. Setting them to Hidden for everything means that external users cannot see any records by default, unless they are explicitly shared with them. Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By setting up sharing sets, the authenticated community users can access their own Cases, Applications, and Accounts, but not those of other users. References: https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&language=en_UShttps://developer.salesforce.com/docs/atlas.en- us.psc_api.meta/psc_api/api_psc_overview.htm
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A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?
Please select an optionIncorrectCorrect answer: A
When tasked with creating a widget in OmniStudio that aggregates and calculates information from multiple unrelated objects, the most appropriate tool to accomplish this declaratively isIntegration Procedures (Option A).Integration Procedures in OmniStudio are designed to handle complex data operations that involve multiple objects, potentially including data aggregation, transformation, and logic application, without requiring custom code. • Option B, MuleSoft Integration,is primarily used for connecting Salesforce with external systems, not for aggregating data within Salesforce. • Option C, SOQL Queries,can retrieve data but do not themselves handle complex multi-object calculations and logic in a declarative manner. • Option D, Apex Classes,are a coding solution, not declarative, and would be used when more complex custom behavior that cannot be achieved declaratively is required. Integration Procedures allow a declarative approach, fitting the need to work with multiple objects effectively and efficiently within the Salesforce platform.
Was this answer correct?Question #3
A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?
Please select an optionIncorrectCorrect answer: D
OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the customer to create guided digital forms that can capture answers from the public and provide recommendations based on business logic. Decision Matrix is a component of OmniScript that can evaluate answers based on rules and conditions and recommend a license type accordingly.Reference:https://trailhead.salesforce.com/content/learn/modules/dynamic- assessments-with-public-sector-solutions/create-and-configure-omni-assessment-tasks
Was this answer correct?Question #4
The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected. What configuration should the Technical Consultant perform to assist with meeting this requirement?
Please select an optionIncorrectCorrect answer: D
Setting the Organization-Wide Defaults (OWD) for the Case object to private is a configuration that can help to protect sensitive HR data in Employee Experience Management. Employee Experience Management is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. The Case object is a standard object that can be used to track employee requests or issues in Employee Experience Management. Setting the OWD for the Case object to private means that only the owner of the case and users above them in the role hierarchy can access the case record by default. This can prevent unauthorized access to sensitive HR data by other users.Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm&type=5&language=en_US
Was this answer correct?Question #5
A Technical Consultant is implementing an experience site for a government agency where they will be accepting grant applications during a specific window of time. The Technical Consultant expects a high volume of interest in this grant offering. What three steps or tools should be leveraged to ensure the solution can support this surge?
Select 3 answers.
Please select an optionIncorrectCorrect answer: C, D, E
To ensure that a government agency's experience site can handle a high volume of grant applications during a specific window, the following steps or tools should be leveraged: • Identify expensive processes to offload to asynchronous processes (Option C).This approach helps manage resource-intensive tasks without impacting the user experience on the front end, particularly important during high-traffic periods. • Implement CDN and waiting rooms (Option D).Content Delivery Networks (CDNs) can significantly improve load times for users by caching content at edge locations closer to users. Waiting rooms can be used to manage access to the site during peak times, preventing overload. • Analyze and test the application for the expected load with a load testing tool (Option E).Prior to going live, it is crucial to simulate expected traffic using load testing tools to ensure that the site can handle the surge in users without performance degradation. Option A, while important, primarily focuses on code quality rather than scalability and performance under load. Option B, setting up IP restrictions, does not directly contribute to handling a surge in site traffic but rather controls access based on user location or network, which may not be relevant to the scenario described.
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A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?
Please select an optionIncorrectCorrect answer: C
Salesforce Shield is a Salesforce add-on product that can be used for the agency's compliance use cases. Salesforce Shield provides enhanced security, data protection, and auditing capabilities for the agency's implementation. It includes three features: Platform Encryption, Event Monitoring, and Field Audit Trail. Platform Encryption allows the agency to encrypt sensitive data at rest while preserving critical platform functionality. Event Monitoring allows the agency to track and audit user activity and performance across the platform. Field AuditTrail allows the agency to track changes to sensitive data fields over time and set retention policies for field history data.Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector- solutions-design/secure-data-with-platform-encryption
Was this answer correct?Question #7
A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport. Which features are required to automate the validation of the date of birth?
Please select an optionIncorrectCorrect answer: C
Intelligent Form Reader is a feature that can be used to automate the validation of an applicant's date of birth from a driver's license or passport. Intelligent Form Reader is a component of OmniStudio, which is part of Public Sector Solutions. It allows users to upload documents or images and extract data from them using optical character recognition (OCR) or artificial intelligence (AI). It can also validate the extracted data against Salesforce records or external sources.Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_intellige nt_form_reader.htm&type=5&language=en_US
Was this answer correct?Question #8
A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application. What are the three steps required to do this?
Select 3 answers.
Please select an optionIncorrectCorrect answer: A, C, E
To define a specific set of documents required for a business application, the steps involve creating Document Checklist Items within an Action Plan Template, targeting the Business License Application, and automating the association of this template with new applications. By specifying the required documents in the checklist items and publishing the Action Plan Template, a clear and consistent requirement is established. Automating the association of this template with new applications through flow automation ensures that every business application adheres to the same documentation standards, streamlining the
Was this answer correct?Question #9
A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users andanonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?
Please select an optionIncorrectCorrect answer: C
For a Public Sector Organization enhancing its website to allow both authenticated and anonymous reporting of health or safety concerns, the appropriate configuration using Salesforce Public Sector Solutions would involve: • Using the Public Complaint and Case objects (Option C).Salesforce Public Sector Solutions includes specialized objects like Public Complaint, which is designed to handle situations where the public can report issues. These can be configured to allow anonymous entries while maintaining the capability to create and track related Cases for internal follow-up. This setup enables the organization to efficiently manage and segregate public inputs from internal case management processes. Options A, B, and D do not fully address the requirements: • Option AandBinvolve using only the Case object or different record types on the Case object. While these configurations could segment reports internally, they do not cater specifically to the need for public input, particularly anonymous reporting. • Option Dsuggests creating a custom object for the Complaint with a lookup relationship to Case, which would require additional customization and might not leverage existing functionality as efficiently as using Public Complaint.
Was this answer correct?Question #10
What are the three different key modules of Public Sector Solutions: Business Rules Engine?
Select 3 answers.
Please select an optionIncorrectCorrect answer: B, C, D
Expression Sets, Decision Table, and Decision Matrix are three different key modules of Public Sector Solutions: Business Rules Engine (BRE). Expression Sets are modules that can define expressions that can be reused across multiple rules or matrices. Decision Table is a module that can evaluate data based on rows of conditions and actions in a tabular format. Decision Matrix is a module that can evaluate data based on columns of conditions and outcomes in a tabular format.Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_bre.htm& type=5&language=en_US
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