Free Nonprofit-Cloud-Consultant: Salesforce Certified Nonprofit Cloud Consultant (SP20) Exam Questions and Answers

Last updated: September 19, 2026

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Salesforce

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130 mins · 70%

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Multiple choice

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1. Question #1

   A consultant is upgrading a non-profit client from version 2 of NPSP to version 3. Which action should the consultant take before running the NPSP Installer?

   • A. Delete all fields labelled Deprecated.
   • B. Upgrade the Recurring Donations package by itself.
   • C. Delete the custom Households object.
   • D. Run NPSP Health Check.
   Reveal Answer

2. Question #2

   A nonprofit organization wants to designate its donors into three categories, Gold, Silver, and Bronze, based on the total gift amount for that year. How can this be accomplished using NPSP?

   • A. Create a picklist field that will display the categories based on the Total Gifts This Year field.B Create a custom field on the Opportunity that will display the categories and a process in Process Builder to populate the value based on the Total Gifts This Year field.
   • B. Set up NPSP Levels for the categories based on Total Gifts This Year.
   • C. Create a custom field on the Opportunity that will display the categories and a custom trigger to populate the value based on the Total Gifts This Year field.
   Reveal Answer

3. Question #3

   A nonprofit customer wants to have the status for a Campaign Member on a fundraising campaign automatically update when a donation is received from that Contact. What should the consultant recommend?

   • A. Create a workflow rule that updates the Campaign Status when an Opportunity is created.
   • B. Create an Apex Trigger to update the Contact's Campaign record.
   • C. Enable Automatic Campaign Member Management in NPSP settings.
   • D. Use Process Builder to update the Contact's campaign member record.
   Reveal Answer

4. Question #4

   A development associate using NPSP wants to add the Check/Reference Number on a report but does not see that field in the Report Builder. What should the consultant advise?

   • A. Check if the report type includes Opportunities.
   • B. Check if the report type includes Payments
   • C. Check a custom field, "Check/Reference Number" on Opportunity
   • D. Check a custom field, "Check/Reference Number" on Payments
   Reveal Answer

5. Question #5

   How can a gift officer determine if an acknowledgment letter was sent for a donation?

   • A. Check the Status picklist value on the Task object.
   • B. Check if the Campaign Member status is set to "Acknowledged".
   • C. Check the Acknowledgement Status picklist value on the Opportunity object.
   • D. Check the Acknowledgement Status picklist value on the Contact object.
   Reveal Answer

6. Question #6

   A nonprofit organization wants to automatically generate an Opportunity whenever a Lead is converted. What should the consultant do to meet this requirement?

   • A. Select the "Create an Opportunity on Lead Convert" checkbox in NPSP Settings.
   • B. Write a trigger that automatically generates an Opportunity on Lead conversion.
   • C. Install a third-party app from the AppExchange that converts leads to any other object.
   • D. Create a process using Process Builder that will automatically create an Opportunity on Lead Conversion.
   Reveal Answer

7. Question #7

   A donor donates $500 to a nonprofit that is matched by his employer. How are the hard credits and soft credits listed in NPSP?

   • A. The donor has a hard credit of $500 and a soft credit of $500, and the employer has a hard credit of $500
   • B. The donor has a soft credit of $500 and the employer has a hard credit of $500
   • C. The donor has a hard credit of $500, the employer has a hard credit of $500, and there are no soft credits
   • D. The donor has a hard credit of $500 and the employer has a soft credit of $500
   Reveal Answer

8. Question #8

   A nonprofit organization wants to automate some of its routine activities. Which declarative Salesforce solution is designed for process automation?

   • A. Einstein
   • B. Pardot
   • C. Lightning Flow
   • D. NPSP TDTM
   Reveal Answer

9. Question #9

   An international nonprofit organization added a translated relationship picklist value, however the reciprocal relationship record is not displaying correctly. What is the cause of this error?

   • A. The system administrator did not enable the Translation Workbench.
   • B. The language is not supported in NPSP.
   • C. The current user does not have the correct locale.
   • D. The system administrator did not add the reciprocal relationship value in the NPSP Settings tab.
   Reveal Answer

10. Question #10

    A nonprofit organization needs an email marketing tool that will measure email engagement and evaluates the fit of prospective supporters. Which two factors should the consultant recommend?

    Select 2 answers.

    • A. Pardot Grading
    • B. Marketing Cloud Measures
    • C. Marketing Cloud Reporting
    • D. Pardot Scoring
    Reveal Answer