Free Nonprofit-Cloud-Consultant: Salesforce Certified Nonprofit Cloud Consultant (SP20) Exam Questions and Answers

A consultant is upgrading a non-profit client from version 2 of NPSP to version 3. Which action should the consultant take before running the NPSP Installer?

• AA. Delete all fields labelled Deprecated.
• BB. Upgrade the Recurring Donations package by itself.
• CC. Delete the custom Households object.
• DD. Run NPSP Health Check.

A nonprofit organization wants to designate its donors into three categories, Gold, Silver, and Bronze, based on the total gift amount for that year. How can this be accomplished using NPSP?

• AA. Create a picklist field that will display the categories based on the Total Gifts This Year field.B Create a custom field on the Opportunity that will display the categories and a process in Process Builder to populate the value based on the Total Gifts This Year field.
• BB. Set up NPSP Levels for the categories based on Total Gifts This Year.
• CC. Create a custom field on the Opportunity that will display the categories and a custom trigger to populate the value based on the Total Gifts This Year field.

A nonprofit customer wants to have the status for a Campaign Member on a fundraising campaign automatically update when a donation is received from that Contact. What should the consultant recommend?

• AA. Create a workflow rule that updates the Campaign Status when an Opportunity is created.
• BB. Create an Apex Trigger to update the Contact's Campaign record.
• CC. Enable Automatic Campaign Member Management in NPSP settings.
• DD. Use Process Builder to update the Contact's campaign member record.

A development associate using NPSP wants to add the Check/Reference Number on a report but does not see that field in the Report Builder. What should the consultant advise?

• AA. Check if the report type includes Opportunities.
• BB. Check if the report type includes Payments
• CC. Check a custom field, "Check/Reference Number" on Opportunity
• DD. Check a custom field, "Check/Reference Number" on Payments

How can a gift officer determine if an acknowledgment letter was sent for a donation?

• AA. Check the Status picklist value on the Task object.
• BB. Check if the Campaign Member status is set to "Acknowledged".
• CC. Check the Acknowledgement Status picklist value on the Opportunity object.
• DD. Check the Acknowledgement Status picklist value on the Contact object.

A nonprofit organization wants to automatically generate an Opportunity whenever a Lead is converted. What should the consultant do to meet this requirement?

• AA. Select the "Create an Opportunity on Lead Convert" checkbox in NPSP Settings.
• BB. Write a trigger that automatically generates an Opportunity on Lead conversion.
• CC. Install a third-party app from the AppExchange that converts leads to any other object.
• DD. Create a process using Process Builder that will automatically create an Opportunity on Lead Conversion.

A donor donates $500 to a nonprofit that is matched by his employer. How are the hard credits and soft credits listed in NPSP?

• AA. The donor has a hard credit of $500 and a soft credit of $500, and the employer has a hard credit of $500
• BB. The donor has a soft credit of $500 and the employer has a hard credit of $500
• CC. The donor has a hard credit of $500, the employer has a hard credit of $500, and there are no soft credits
• DD. The donor has a hard credit of $500 and the employer has a soft credit of $500

A nonprofit organization wants to automate some of its routine activities. Which declarative Salesforce solution is designed for process automation?

• AA. Einstein
• BB. Pardot
• CC. Lightning Flow
• DD. NPSP TDTM

An international nonprofit organization added a translated relationship picklist value, however the reciprocal relationship record is not displaying correctly. What is the cause of this error?

• AA. The system administrator did not enable the Translation Workbench.
• BB. The language is not supported in NPSP.
• CC. The current user does not have the correct locale.
• DD. The system administrator did not add the reciprocal relationship value in the NPSP Settings tab.

A nonprofit organization needs an email marketing tool that will measure email engagement and evaluates the fit of prospective supporters. Which two factors should the consultant recommend?

Select 2 answers.

• AA. Pardot Grading
• BB. Marketing Cloud Measures
• CC. Marketing Cloud Reporting
• DD. Pardot Scoring