Free CRT-251: Sales Cloud Consultant Exam Questions and Answers

Last updated: September 9, 2026

Exam code

CRT-251

Provider

Salesforce

Questions in our bank

1000+

Free to read

First 10, with answers

Official page

Official Exam website

Our test mode duration & pass mark

130 mins · 70%

Recommended: Switch to Test Mode to start a practice test that simulates the real exam experience.

1. Question #1

   The Universal Containers sales team wants to track product shipments for each of its customers. The shipment tracking information is currently available in a back- end system, which the company plans to integrate with Salesforce. Which set of objects are relevant for this integration?

   • A. Opportunity, opportunity product, campaign, custom object-shipment status
   • B. Opportunity, opportunity product, custom object-shipment status
   • C. Lead, account, opportunity product, custom object-shipment status
   • D. Lead, opportunity, product, custom object-shipment status
   Reveal Answer

2. Question #2

   Universal Containers needs to show a dashboard with forecast by product family with quotas. Which solution should a consultant recommend?

   • A. Build a joined report with closed opportunities, forecasting items, and quotas.
   • B. Customize quotas with product report, and add necessary fields.
   • C. Build a custom report type with forecasting quotas and forecasting items.
   • D. Create an analytic snapshot to capture the opportunity forecast.
   Reveal Answer

3. Question #3

   Universal Containers wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team. Which solution should the consultant recommend?

   • A. Lightning Platform
   • B. Salesforce Mobile Sites
   • C. Lightning Components
   • D. Customer Community
   Reveal Answer

4. Question #4

   Universal Containers plans to implement lead management functionality for channel sales representatives who need to push pre-qualified leads to their partners. Partners need the ability to access and update the leads assigned to them. Which solution should a consultant recommend for this scenario?

   • A. Create a customized site where partners can self-register and access their leads.
   • B. Configure a separate leas record type and page layout for the Partner Community.
   • C. Create a task for a partner when a new lead is created and assign the task to the partner in the Partner Community.
   • D. Add the leads tab to the Partner Community and configure partner profiles to access leads.
   Reveal Answer

5. Question #5

   Universal Containers has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company wants to see the total value of open opportunities for all accounts in the hierarchy. Which solution should a consultant recommend to meet this requirement?

   • A. Use Apex to update a custom field on the parent account with the total value of open opportunities form the child accounts.
   • B. Create a roll-up summary field on the parent account showing the total value of open opportunities from the child accounts.
   • C. Define a workflow rule to update the custom field on the parent account with the total value of open opportunities from the child accounts.
   • D. Create a link on the account that opens a report showing the total value of open opportunities for all accounts in the hierarchy.
   Reveal Answer

6. Question #6

   Universal Containers wants to improve the accuracy of its current sales forecast. It also wants to improve the relevance of its sales stages and the role they play in the sales process. How should the relationship between the various elements of the sales process be defined to meet these requirements?

   • A. Map sales probability values to forecast categories; assign sales stages accurate percentages.
   • B. Map forecast probability to opportunity probability; assign appropriate sales stage.
   • C. Map appropriate sales stage to opportunity stage; assign accurate forecast probability.
   • D. Map opportunity stages to forecast categories; assign accurate probability to each stage.
   Reveal Answer

7. Question #7

   Universal Containers sells products that require frequent collaboration with the same team of individuals who play a key role in closing deals. The lead sales representative determines the level of access for each of the collaborating team members on an opportunity. Which solution should a consultant recommend to facilitate the collaboration of the lead sales representative and team members?

   • A. Create public groups for extended team members and allow the sales representative to assign manual sharing on their opportunities.
   • B. Define a sharing rule for each lead sales representative to assign appropriate access for all extended team members.
   • C. Configure default opportunity teams for all lead sales representatives with team selling enabled.
   • D. Enable Chatter to have the lead sales representative facilitate collaboration through sales team swarming.
   Reveal Answer

8. Question #8

   Cloud Kicks wants to enable representatives to view the individual team member's split percentage, where the split percentage is less than 100% of the revenue amount. Which attribution method should the consultant recommend?

   • A. Opportunity Percent field
   • B. Opportunity Overlay Split
   • C. Opportunity Currency field
   • D. Opportunity Revenue Split
   Reveal Answer

9. Question #9

   The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team. What should the consultant consider when evaluating Person Accounts?

   • A. Enabling the Person Accounts feature is Irreversible.
   • B. Enabling Person Accounts requires a Public Read/Write sharing model
   • C. Person Account records only count toward Account storage.
   • D. The Person Account object must have at least two record types.
   Reveal Answer

10. Question #10

    The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to see how the new processes will work. CK's process is complex and requires multiple slides. What should the consultant design to give CK this high-level view?

    • A. SIPOC Map
    • B. Value Stream Map
    • C. Capability Model
    • D. Universal Process Notation
    Reveal Answer