Free Certified User Experience Designer Exam Questions and Answers

Cloud Kicks (CK) is going to conduct some interviews surveys with users to better understandtheir Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’ purchasing behaviors using these research methods. Which two response biases should the designer be aware of when interviewing or surveying users? Choose 2 answers

Select 2 answers.

• AA. Social Desirability Bias
• BB. Randimized Bias
• CC. Objectivity Bias
• DD. Recency Bias

Cloud Kicks wants to create an external facing site where users can: * Manage and submit cases via the web. * Browse and search Knowledge Base articles. * Contact Support via lice chat. Which cloud should be used to design anappropriate solution for CK’s users?

• AA. Experience Cloud
• BB. Sales Cloud
• CC. Marketing Cloud
• DD. Service Cloud

A UX Designer needs to create a visual representation of a user’s series of steps to achieve a meaningful goal. Which UX design method should be used?

• AA. User Personal. Site Maps. Lightning Flow
• BB. User Flow

Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points: Shipment records that belong totheir teams can be seen by other users. Shipment amount should be visible only by managers, but sales reps are able to view it.Which two features did the development team miss that is causing the problems? Choose 2 answers.

Select 2 answers.

• AA. Use runAs in test class toenforce user permissions and field-level permissions.
• BB. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.
• CC. Use isSharable keyword in Apex classes to assure record visibility.
• DD. Use isAccessible() method in Apex classes to check field accessibility

A UX designer is creating a customer to-dolist component to replace the standard salesforce one. Their developer is using a parent child lighting web component (LWC) structure to build the component, creating a parent component for the list and single repeated child component for each to do item with in list which to impact of the LWCs shadow DOM should be consider when designing or developing the style sheets for these components

Select 2 answers.

• AA. Any needed salesforce lighting design system (SLDS) classes and styles must be imported into both the parents listand child items
• BB. the css styles defined in the parent list component are not shared with child items
• CC. any custom styles shared between the list and child items should be imported from a shared css file
• DD. the css style defined in the parent list component are inherited by child item

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated. In which two ways could confirmation bias be avoided? Choose 2 answers

Select 2 answers.

• AA. Interview users about the intended use of the product to support the questionnaire creation.
• BB. Obtain user feedback to reinforce known assumptions and support design decisions.
• CC. Diversity feedback by ensuring it features as many unique perspective as possible.
• DD. Review questions to remove assumptions about issues or problem not supported by quantitative data.

A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time. Which research methodology should be used?

• AA. Qualification
• BB. Quantitative
• CC. Qualitative
• DD. Quantizing

A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives. The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat. Which console navigation feature would NOT be relevant to the designer recommendation?

• AA. More than one detail item can be open at a time.
• BB. Multiple subtabs can be beneath a single parent record.
• CC. A split list of recordsand individual record detail can see on the same screen.
• DD. Service representatives with lower resolution monitors will have a better user experience.

A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and show to the user to test the content and structure of the new feature?

• AA. Wireframe Prototype
• BB. Heuristic Review
• CC. Dairy Study
• DD. Task Analysis

Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design. Which three new records would typically be created when they convert a lead? Choose 3 answers

Select 3 answers.

• AA. Contact
• BB. Activity
• CC. Converted Lead
• DD. Account
• EE. Opportunity