Free Certified OmniStudio Consultant Exam Questions and Answers

A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions: • Allow the user to select one or more energy products from a list • Get current energy usage data from an external system via an API • Save the data back to Salesforce as a lead Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers

Select 3 answers.

• AA. DataRaptor Post Action
• BB. Multi-select Input
• CC. Post to Object Action
• DD. Radio Input
• EE. HTTP Action

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions: • Start a process to retrieve plan consumption data • Create a new case • Open a promotions web page • Change the SIM card which combination should the consultant use in designing the solution?

• AA. Custom Event and Redirect URL
• BB. OmniScript and Navigate
• CC. Event, Navigate and Card
• DD. Flyout and OmniScript

A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps. Which OmniScript feature should the consultant recommend to meet this requirement?

• AA. User Roles
• BB. Conditional Views
• CC. Script Configuration
• DD. Script Profiles

Which two functions can be performed by DataRaptors? Choose 2 answers

Select 2 answers.

• AA. Transform data
• BB. Combine requests into a single response
• CC. Read and write data to external systems
• DD. Read and write data to Salesforce

A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case. Which FlexCard functionality can be used to meet this requirement?

• AA. Conditional View
• BB. Flyouts
• CC. State
• DD. Styling

A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority. • Low or Medium priority cases should display case data and an Update Account Info action. • High priority cases should include a red border, an alert notification, and an Escalate action. What is the most efficient way to meet these requirements?

• AA. Create a FlexCard with two card stated. Use conditions on the state to filter for priority.
• BB. Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
• CC. Create two FlexCards with one card state each. Use conditions on the states to filter for priority.
• DD. Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.

A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns Which feature should the consultant recommend to improve performance and address users concerns?

• AA. Try Catch
• BB. Batch jobs
• CC. Chaining
• DD. Conditions

A company needs to create an OmniScript with three steps. • Step 1 • Step 2 • Step 3 Enter customer details Select a product Display a price retrieved from a REST API The product's price should automatically display in Step 3. What should the consultant add to the design of the OmniScript to meet these requirements?

• AA. DataRaptor Post Action between Step 2 and Step 3
• BB. Integration Procedure Action between Step 2 and Step 3
• CC. DataRaptor Post Action inside Step 2
• DD. Integration Procedure Action inside Step 3

When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts? Choose 2 answers

Select 2 answers.

• AA. They future-proof your front end design.
• BB. They can retrieve Salesforce data from multiple objects faster.
• CC. They combine multiple actions into a single server call.
• DD. They enable better usability in digital interactions.

In which two scenarios should a DataRaptor be used? Choose 2 answers

Select 2 answers.

• AA. To retrieve an account and Its related contacts
• BB. To retrieve today's financial news
• CC. To send an SMS alert to the user when a process completes
• DD. To merge the city and state fields into a single field