Free Certified B2B Solution Architect Exam Questions and Answers

A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information. Which type of architecture diagram should the Solution Architect use?

• AA. Master Data Management (MDM) Diagram
• BB. Reference Architecture Diagram
• CC. Lightning Platform Architecture Diagram
• DD. Solution Architecture Diagram

SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for the near future. After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField's existing landscape. What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField going forward?

• AA. Recommend a single-org strategy and development of strict processes for all acquired companies to follow.
• BB. Prioritize migrating the newly acquired company to SharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions.
• CC. Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField.
• DD. Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.

Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console. Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

• AA. Implement an embedded web view of B2B Commerce within the Service Console.
• BB. Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.
• CC. Provide access to B2B Commerce data within the Service Console so they can see the cart.
• DD. Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.

Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season. Based on that criteria, which solution should the Solution Architect recommend to UC?

• AA. Set up scheduled flows to handle email sending and tracking.
• BB. Recommend Marketing Cloud Account Engagement.
• CC. Develop a custom solution using scheduled Apex to send emails.
• DD. Recommend Marketing Cloud Personalization.

Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for. What are two key considerations a Solution Architect should keep in mind when recommending packaging? Choose 2 answers

Select 2 answers.

• AA. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
• BB. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
• CC. It is impossible to track source control with package development; either the org owns the source or a source control does, but never both.
• DD. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

Universal Containers (UC) u selling containers globally via distributors and is experiencing significant double-digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to reference the financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them. What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?

• AA. Use Change Data Capture to update the changes on the financial information inside Salesforce m near-real time.
• BB. Use the scheduled data loader to extract the financial information every night from the ERP and save it inside Salesforce.
• CC. Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.
• DD. Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store itinside Salesforce for quick access.

During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution. Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation? Choose 2 answers

Select 2 answers.

• AA. Create recurring office hours for end users to call in to speak directly with the Solution Architect.
• BB. Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.
• CC. Suggest that the executive team tie performance metrics to Salesforce usage.
• DD. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.

Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni- Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure. What is one of the key benefits the Solution Architect should address within the context of the demo?

• AA. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
• BB. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
• CC. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
• DD. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.

A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation. In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment? Choose 2 answers

Select 2 answers.

• AA. Speak to the business stakeholders to gather their suggestions for improvement.
• BB. Identify which system integrator did the previous implementation and ask them to document their work.
• CC. Examine the details of the current configuration to see how it is set up.
• DD. Work with the system administrator to identify who has the most knowledge of the current configuration.

Universal Containers (UC) is implementing a Salesforce B2B multi-cloud project with large volumes of data and daily transactions from multiple third-party systems via multiple integrations. UC is looking at transactions of more than 1 million records a week and, in higher seasons, 10 million records a week. UC has made the decision to get a full copy sandbox to use to test all of its third-party integrations across its multiple clouds. UC has also invested in MuleSoft and the Anypoint Platform as the single enterprise service bus for all of the third-party data going into Salesforce. Which type of performance testing should a Solution Architect recommend for testing data at scale on this project?

• AA. Perform API load test against the full copy sandbox before go live.
• BB. Perform unit testing against the full copy sandbox codebase before go live in production.
• CC. Perform page load testing against production after go live.
• DD. Perform API load test against the partial copy sandbox before go live.