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Free Certified Associate: Certified Associate Exam Questions and Answers
Last updated: March 31, 2025
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1781-Certified Associate: Certified Associate
#Question
A marketing team wants to ensure that they track engagement in their campaigns. What feature should they utilize?
A.
Campaign management
B.
Chatter threads
C.
Custom reports
D.
Email notifications
Correct Answer:
A
Campaign management helps track various engagement metrics across marketing efforts.
#Question
A sales rep has many leads and needs to summarize their progress. What feature should they use?
A.
Reports
B.
Chatter threads
C.
Activity summary
D.
Dashboard summary
Correct Answer:
D
A dashboard summary provides an overview of lead progress and sales metrics.
#Question
A company would like to ensure that leads are nurtured over time. What should they set up?
A.
Email threads
B.
Drip campaigns
C.
Task reminders
D.
One-off reports
Correct Answer:
B
Drip campaigns automate and facilitate long-term lead nurturing effectively.
#Question
A support agent needs to quickly reference past interactions with a customer. What should they check?
A.
Activity logs
B.
Custom reports
C.
Email threads
D.
Campaign records
Correct Answer:
A
Activity logs contain necessary historical details regarding customer interactions.
#Question
A sales team needs to track competitor pricing. What feature can assist them with this?
A.
Case management
B.
Opportunities
C.
Custom fields
D.
Chatter updates
Correct Answer:
C
Custom fields can be used to input and track competitor pricing effectively.
#Question
A project manager needs to ensure that stakeholders are informed on progress. What should they utilize?
A.
Dashboard updates
B.
Reports
C.
Weekly meetings
D.
Manual emails
Correct Answer:
A
Dashboard updates provide real-time visibility into project progress and metrics.
#Question
A company's operations team wants to integrate customer feedback into product development. What should they implement?
A.
Email campaigns
B.
Surveys
C.
Activity logs
D.
Reports
Correct Answer:
B
Using surveys allows direct feedback collection from customers for product improvement.
1781-Certified Associate: Certified Associate
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