Free B2C-Solution-Architect: Salesforce Certified B2C Solution Architect (WI21) Exam Questions and Answers

Last updated: September 19, 2026

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Salesforce

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1000+

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First 10, with answers

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130 mins · 70%

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Multiple choice

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1. Question #1

   Northern Trail Outfitters (NTO) wants to integrate its product information management (PIM) system with B2C Commerce so shopping experiences can be relevant, personalized, and seamless across channels. They need the ability to search for product deltas in the PIM system and reflect those changes in B2C Commerce on a scheduled basis. The Solution Architect recommends using MuleSoft Accelerator for B2C Commerce for this integration. Which two benefits should the Solution Architect highlight about API-led connectivity while implementing the MuleSoft accelerator for B2C Commerce? Choose 2 answers

   Select 2 answers.

   • A. It enables self-service and an increase in productivity through reusable microservices and APIs.
   • B. It lets the business quickly integrate different systems without involving IT.
   • C. It offers a template-driven approach for development.
   • D. It enforces a distributed approach and allows for the creation of Experience APIs, Data APIs, and System APIs.
   Reveal Answer

2. Question #2

   A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000customers, each averaging 30 orders per year. Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email? Choose 2 answers

   Select 2 answers.

   • A. B2C Commerce
   • B. Service Cloud
   • C. Experience Cloud
   • D. Marketing Cloud
   Reveal Answer

3. Question #3

   Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customersmay have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce. What are three justifications for using Salesforce Connect in this solution? Choose 3 answers

   Select 3 answers.

   • A. Accessing external data using workflows and triggers B Need access to all external data in near real-time
   • B. Integrating external data without writing custom code
   • C. The external data is changing frequently
   • D. Need real-time access to a small fraction of external data
   Reveal Answer

4. Question #4

   An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status. Which integration pattern should a Solution Architect use to meet this requirement?

   • A. Asynchronous Call-Out
   • B. Request and Reply
   • C. Batch Data Synchronization
   • D. Publish / Subscribe
   Reveal Answer

5. Question #5

   A company is beginning a multi-cloud implementation involving B2C Commerce and Service Cloud.The company wants to trace configuration and code changes as much as possible and ensure basic standards for code quality. Which three options should a Solution Architect recommend to help the company with this goal? Choose 3 answers

   Select 3 answers.

   • A. GIT Repository
   • B. Static Code Analysis tools
   • C. CI/CD Pipelines
   • D. Smoke testing
   • E. Salesforce DX
   Reveal Answer

6. Question #6

   A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business units. The client wants to understand the environment, development, andautomation deployment strategy for the implementation. Which two recommendations should a Solution Architect make in the discovery session? Choose 2 answers

   Select 2 answers.

   • A. Run load testing in B2C Commerce pre-launch against the production instance connected to a fullcopy sandbox in Service Cloud
   • B. Use Marketing Cloud business units as testing environments
   • C. Use a single Marketing Cloud instance to connect to multiple Service Cloud environments using Marketing Cloud Connect for each business unit
   • D. Use a Service Cloud partial copy sandbox to provide better performance than a developer pro sandbox as well as a normal sandbox
   Reveal Answer

7. Question #7

   A company is seeing an increased volume of customers browsing for higher-value items, as well as longer consideration times before customers place orders based on what is in their shopping carts. What are two tactics that a Solution Architect could recommend to increase checkouts and decrease the time from adding items to completing a checkout? Choose 2 answers

   Select 2 answers.

   • A. Enable customer service agentsto enroll customers in an Abandoned Cart Journey in Marketing Cloud if an interaction does not result in the processing of an order.
   • B. Enable customer service agents to update and complete a cart transaction on behalf of the customer.
   • C. When the cartvalue reaches a certain value, push a chat request to assist the customer with the checkout process.
   • D. Monitor the cart items and time since it has been active in B2C Commerce and send a reminder and checkout incentive 18 hours after the cart was last modified.
   Reveal Answer

8. Question #8

   An organization chosea multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront. How should a Solution Architect ensurethat this requirement Is met?

   • A. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
   • B. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
   • C. Copy any relevant .ess code from the organization's website and paste it into the pages for the self-service portal in Page Builder.
   • D. Make a copy of the appropriate .ess file from the organization's webserver and upload it to the self-service portal.
   Reveal Answer

9. Question #9

   An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. Theorganization wants incoming support cases to automatically route to the correct team based on their tier level. Which two options should a Solution Architect configure to accomplish this? Choose 2 answers

   Select 2 answers.

   • A. Service Cloud can be extended with customer flows and Lightning Web Components to create a separate support process specifically designed for customers that areattributed a tier level.
   • B. Tier levels must be calculated and attributed to customers in Marketing Cloud and then propagated to Service Cloudso that they can be used to inform how cases arerouted to team
   • C. Marketing Cloud must integrate with B2C Commerce to leverage purchase data necessary for these calculations.
   • D. Case routing can be configured by configuring Service Cloud's omni-channel routine feature to route cases to support teams based on the tier level of the customersubmitting the case and the availability of agents supporting each tier level.
   • E. Tier levels must be calculated regularly and attributed to Contact records in Service Cloud so that the tier level can be leveraged by Service Cloud's omni- channel routingfeature and synchronized back to B2C Commerce and Marketing Cloud.
   Reveal Answer

10. Question #10

    A company recently launched their ecommerce sites for three countries: Australia, New Zealand, and Singapore. The company is now looking to set up marketing automations using Marketing Cloud. Their B2CCommerce is configured with two realms: ANZ and SE Asia. Each country has a site within their respective realm: Australia and New Zealand sites are within ANZ and Singapore is within SE Asia. Which account hierarchy should a Solution Architect recommend for the Marketing Cloud set up?

    • A. Use a separate Marketing Cloud tenant for each site
    • B. Use a separate Marketing Cloud tenant for each realm and map business units to sites within each realm
    • C. Use a single Marketing Cloud tenant and map business units toeach site irrespective of the realm
    • D. Use a single Marketing cloud tenant and map business units to each realm
    Reveal Answer