Free 58: ITIL 2011 Foundation Exam Questions and Answers
ITIL 2011 Foundation is one of the PeopleCert tests covered here. PeopleCert is the certification body for these exams but not the author of all of them: the PRINCE2 family is its own, the DevOps Institute portfolio came from a separate acquisition, and the Lean Six Sigma belts are IASSC-branded schemes PeopleCert only delivers. Syllabus owner, prerequisites, open- or closed-book format and pass mark therefore differ from exam to exam.
The first 10 questions on this page are free to read, answers included — no account and no card. A plan opens the rest of the bank, the full timed practice test and your weak-topic reporting.
Last updated: September 17, 2026
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Question #1
What is the primary purpose of the Service Strategy phase?
Please select an optionIncorrectCorrect answer: B
The primary purpose of the Service Strategy phase is to understand the needs of the customers.
Was this answer correct?Question #2
Which function is responsible for managing the service desk?
Please select an optionIncorrectCorrect answer: A
The Service Desk is responsible for managing incidents and service requests from users.
Was this answer correct?Question #3
Incident Management aims to restore service operation as quickly as possible and minimize what?
Please select an optionIncorrectCorrect answer: A
Incident Management focuses on minimizing the impact of incidents on users and ensuring service continuity.
Was this answer correct?Question #4
In ITIL, what does SLA stand for?
Please select an optionIncorrectCorrect answer: A
SLA stands for Service Level Agreement, which outlines the expected service levels between provider and customer.
Was this answer correct?Question #5
During which phase of the ITIL Lifecycle is Continual Service Improvement primarily focused?
Please select an optionIncorrectCorrect answer: A
Continual Service Improvement (CSI) spans across all phases but focuses on ensuring improvements are made.
Was this answer correct?Question #6
What is the main objective of Problem Management?
Please select an optionIncorrectCorrect answer: C
The main objective of Problem Management is to prevent incidents from occurring by identifying and managing the root causes.
Was this answer correct?Question #7
Which process is concerned with managing changes in a controlled manner?
Please select an optionIncorrectCorrect answer: C
Change Management ensures that changes are made in a controlled manner to minimize disruption.
Was this answer correct?Question #8
What is meant by the term 'configuration item' (CI)?
Please select an optionIncorrectCorrect answer: A
A configuration item (CI) is any component or service item that needs to be managed in order to deliver an IT service.
Was this answer correct?Question #9
What is the main purpose of Service Design?
Please select an optionIncorrectCorrect answer: B
The primary purpose of Service Design is to design new or changed services for introduction into the live environment.
Was this answer correct?Question #10
What is included in the ITIL definition of a service?
Please select an optionIncorrectCorrect answer: A
According to ITIL, a service is defined as a means of delivering value to customers by facilitating outcomes they want to achieve.
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FAQ
Learn More: https://www.peoplecert.org/browse-certifications
- Q1: What is the 58: ITIL 2011 Foundation exam?
- A: 58: ITIL 2011 Foundation is a PEOPLECERT certification exam. Judging by the questions in our bank, it concentrates on itil, lifecycle, meant, focused and operation.
- Q2: What topics does the 58: ITIL 2011 Foundation exam cover?
- A: Questions in our 58: ITIL 2011 Foundation bank cluster around itil, lifecycle, meant, focused and operation. Working through the full set is the quickest way to find which of these you are weakest on.
- Q3: How should I prepare for 58: ITIL 2011 Foundation?
- A: Work through the 58: ITIL 2011 Foundation practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q4: Are these real 58: ITIL 2011 Foundation exam questions?
- A: They are drawn from officially released past questions and from community members who have sat 58: ITIL 2011 Foundation. Answers are verified and updated weekly.
- Q5: Where do I register for the 58: ITIL 2011 Foundation exam?
- A: Register through PEOPLECERT directly at https://www.peoplecert.org/browse-certifications. Exampractice is not affiliated with PEOPLECERT and does not administer the exam.
- Q6: Is there a free 58: ITIL 2011 Foundation sample?
- A: Yes. Every 58: ITIL 2011 Foundation page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q7: What are PEOPLECERT Certification Exams?
- A: PEOPLECERT Certification Exams validate your expertise in various disciplines, including IT service management, project management, and cybersecurity. PEOPLECERT is known for delivering exams for globally recognized frameworks and methodologies like ITIL, PRINCE2, and COBIT, among others.
- Q8: Why should I pursue PEOPLECERT Certification?
- A: PEOPLECERT Certification enhances your professional credibility, showcasing your skills and knowledge in specific frameworks and methodologies. This can lead to better job opportunities, higher salaries, and career advancement in IT service management, project management, and cybersecurity.
- Q9: What are the benefits of PEOPLECERT Certification?
- A: Benefits include recognition as a certified professional in your field, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest best practices and industry standards.
- Q10: Who should take PEOPLECERT Certification Exams?
- A: IT professionals, project managers, cybersecurity experts, and anyone involved in managing and implementing IT services, projects, and security should consider these certifications to validate their expertise and advance their careers.
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- A: PEOPLECERT offers various certification paths, including:
- Q12: How do I prepare for PEOPLECERT Certification Exams?
- A: Preparation can include official PEOPLECERT training courses, study guides, practice exams, online tutorials, and hands-on experience in the relevant frameworks and methodologies.
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- A: PEOPLECERT Certification Exams can be taken online with remote proctoring or at authorized testing centers worldwide, providing flexibility to fit your schedule and location.
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- A: PEOPLECERT Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management, project management, and cybersecurity.
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- A: Some exams may have prerequisites, such as foundational knowledge or prior experience in the relevant frameworks. Check the specific requirements for each certification path on the PEOPLECERT website.
- Q16: How often do I need to recertify for PEOPLECERT Certifications?
- A: Recertification requirements vary by certification. For example, ITIL certifications may not require recertification, while others, like ISO/IEC 20000 and ISO/IEC 27001, may require periodic renewal to ensure that certified professionals stay updated with the latest industry practices.