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Free ITIL 4 Specialist: High-Velocity IT — ITILHVIT Exam Questions and Answers

Last updated: April 1, 2025

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ITIL 4 Specialist: High-Velocity IT — ITILHVIT

#Question
A company is implementing a new project management tool. What should they prioritize to facilitate user adoption?
A.
Avoid changes to workflow
B.
Emphasize documentation
C.
Limit training sessions
D.
Gather user feedback
Correct Answer: D
Gathering user feedback on the new tool can help identify challenges and adjustments needed to ensure a smoother transition and better adoption rates.

ITIL 4 Specialist: High-Velocity IT — ITILHVIT

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A company is implementing a new project management tool. What should they prioritize to facilitate user adoption?


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#Question
A service provider wants to enhance its incident response time. What is a key area they should focus on?
A.
Staff experience
B.
Marketing strategies
C.
Incident categorization
D.
Customer feedback
Correct Answer: C
Focusing on incident categorization allows the service provider to prioritize incidents based on severity and impact, leading to faster response times.

ITIL 4 Specialist: High-Velocity IT — ITILHVIT

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A service provider wants to enhance its incident response time. What is a key area they should focus on?


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#Question
A fast-paced IT organization has just implemented new tools. What should be prioritized for ongoing success?
A.
Software upgrades
B.
Reduce support hours
C.
Regular updates
D.
Robust training programs
Correct Answer: D
Implementing robust training programs enables team members to utilize new tools effectively, leading to ongoing success and improved performance in the organization.

ITIL 4 Specialist: High-Velocity IT — ITILHVIT

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A fast-paced IT organization has just implemented new tools. What should be prioritized for ongoing success?


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#Question
A customer feedback initiative is launched, but participation is low. What should the team do?
A.
Incentivize participation
B.
Increase advertising
C.
Limit response options
D.
Ignore the data
Correct Answer: A
Incentivizing participation encourages more customers to engage and provide feedback, enhancing the data collected for meaningful insights.

ITIL 4 Specialist: High-Velocity IT — ITILHVIT

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A customer feedback initiative is launched, but participation is low. What should the team do?


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#Question
A team is facing fluctuating priorities. What should be a focus for management?
A.
Limit collaboration
B.
Increase meetings
C.
Clarity in goals
D.
Avoid change
Correct Answer: C
Providing clarity in goals helps ensure that everyone on the team is aligned and understands what to prioritize despite fluctuating demands.

ITIL 4 Specialist: High-Velocity IT — ITILHVIT

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A team is facing fluctuating priorities. What should be a focus for management?


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#Question
A project's success relies on stakeholder buy-in. What should the project manager prioritize?
A.
Stakeholder involvement
B.
Regular updates
C.
Ignore input
D.
Limit communication
Correct Answer: A
Prioritizing stakeholder involvement ensures their concerns and aspirations are addressed, fostering strong support for the project.

ITIL 4 Specialist: High-Velocity IT — ITILHVIT

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A project's success relies on stakeholder buy-in. What should the project manager prioritize?


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#Question
An organization is faced with frequent IT changes. What should they improve to manage this?
A.
Ignore employee feedback
B.
Change management processes
C.
Increase documentation
D.
Cut costs
Correct Answer: B
Improving change management processes helps streamline transitions and better prepare staff for adapting to frequent changes.

ITIL 4 Specialist: High-Velocity IT — ITILHVIT

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An organization is faced with frequent IT changes. What should they improve to manage this?


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