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- ITIL 4 Strategist: Direct, Plan and Improve — ITILDPI
Free ITIL 4 Strategist: Direct, Plan and Improve — ITILDPI Exam Questions and Answers
Last updated: March 31, 2025
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ITIL 4 Strategist: Direct, Plan and Improve — ITILDPI
#Question
181. A project outcomes review reveals unmet expectations from stakeholders. What is the first action the project manager should take?
A.
Extend project timelines
B.
Conduct a stakeholder satisfaction survey
C.
Ignore the feedback
D.
Adjust project objectives
Correct Answer:
B
Conducting a stakeholder satisfaction survey identifies specific issues and helps improve alignment with stakeholder expectations in future projects.
#Question
130. A new software tool is implemented, and users are confused by the interface. What action should the service team take?
A.
Mandatory training
B.
Create quick reference guides
C.
Increase monitoring
D.
Provide strict guidelines
Correct Answer:
B
Developing quick reference guides helps users navigate the software interface, enhancing understanding and usability.
#Question
129. During quarterly reviews, a team expresses discontent about workload management. What should be the next step?
A.
Increase hiring efforts
B.
Reduce deliverables
C.
Engage in discussions
D.
Streamline processes
Correct Answer:
C
Engaging in discussions helps address the expressed discontent and leads to collaborative solutions for workload management.
#Question
128. A new internal initiative is stagnant, lacking momentum. What should leadership prioritize?
A.
Extending timelines
B.
Budget increases
C.
Team encouragement
D.
Process enhancement
Correct Answer:
C
Prioritizing team encouragement fosters motivation and can generate renewed momentum for the internal initiative.
#Question
127. A service organization discovers a high churn rate. What should they first assess?
A.
Employee turnover
B.
Service features
C.
Pricing strategies
D.
Customer satisfaction
Correct Answer:
D
Assessing customer satisfaction will reveal dissatisfaction reasons affecting the churn rate and inform necessary changes.
#Question
126. A project manager is dealing with unclear expectations from stakeholders. What is the best approach?
A.
Encourage more meetings
B.
Route the project differently
C.
Assume best intentions
D.
Documenting stakeholder input
Correct Answer:
D
Documenting stakeholder input clarifies expectations and helps prevent misunderstandings throughout the project's lifecycle.
#Question
125. A service manager decides to implement new tools. What factor should they consider most critically?
A.
Employee resistance
B.
Departmental budgets
C.
Available training sessions
D.
Usability of tools
Correct Answer:
D
Usability of tools is crucial to ensure that staff can effectively utilize them, fostering higher productivity levels.
ITIL 4 Strategist: Direct, Plan and Improve — ITILDPI
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