ITILF Provider Practice Questions
The free ITILF: ITIL Foundation (ITILF) questions that deal with provider, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #2
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
Correct answer: C
Explanation
Supporting services are not used directly by the business but are required by the service provider to deliver customer-facing services.
Question #5
What are customers of IT services who work in the same organization as the service provider known as?
Correct answer: D
Explanation
Internal customers work for the same business as the IT service provider, whereas external customers work for a different organization and typically pay under a legally binding contract.
Question #9
Which of the following is NOT a recognized example of a service provider type within the ITIL framework?
Correct answer: C
Explanation
ITIL recognizes three service provider types: Type I internal, Type II shared services unit and Type III external; the service desk is a function, not a service provider type.
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