Free ITILF: ITIL Foundation (ITILF) Exam Questions and Answers
ITIL Foundation (ITILF) is exam ITILF, part of EXIN certification. EXIN is a vendor-neutral Dutch exam institute covering agile and DevOps, service management, data protection and security. Its exams are usually 30 to 40 multiple-choice questions in 60 to 90 minutes, and 65% to pass is consistent across the modules.
The first 10 questions on this page are free to read, answers included — no account and no card. A plan opens the rest of the bank, the full timed practice test and your weak-topic reporting.
Last updated: September 20, 2026
- Exam code
- ITILF
- Provider
- EXIN
- Questions in our bank
- 1000+
- Free to read
- First 10, with answers
- Official page
- Official Exam website
- Our test mode duration & pass mark
- 130 mins · 70%
Recommended: Switch to Test Mode to start a practice test that simulates the real exam experience.
Question #1
Which of the following are classed as stakeholders in service management? 1. Customers 2. Users 3. Suppliers
Please select an optionIncorrectCorrect answer: A
Customers, users and suppliers are all stakeholders in service management, along with the service provider's own staff and functions.
Was this answer correct?Question #2
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
Please select an optionIncorrectCorrect answer: C
Supporting services are not used directly by the business but are required by the service provider to deliver customer-facing services.
Was this answer correct?Question #3
Which of the following are sources of best practice? 1. Academic research 2. Internal experience 3. Industry practices
Please select an optionIncorrectCorrect answer: A
ITIL identifies sources of best practice as standards, industry practices, academic research, training and education, and internal experience.
Was this answer correct?Question #4
Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
Please select an optionIncorrectCorrect answer: A
Proprietary knowledge is often tacit and undocumented, making it hard to adopt, replicate or transfer, whereas public frameworks are validated across diverse environments and widely available.
Was this answer correct?Question #5
What are customers of IT services who work in the same organization as the service provider known as?
Please select an optionIncorrectCorrect answer: D
Internal customers work for the same business as the IT service provider, whereas external customers work for a different organization and typically pay under a legally binding contract.
Was this answer correct?Question #6
Which of the following is the best definition of service management?
Please select an optionIncorrectCorrect answer: B
ITIL defines service management as a set of specialized organizational capabilities for providing value to customers in the form of services; it is not a methodology or a documentation set.
Was this answer correct?Question #7
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
Please select an optionIncorrectCorrect answer: A
Of the stages listed, service design is most concerned with defining policies, objectives, standards and architectures for new or changed services; transition, operation and CSI implement, run and improve against them.
Was this answer correct?Question #8
Which of the following are valid parts of the service portfolio? 1. Service pipeline 2. Service knowledge management system (SKMS) 3. Service catalogue
Please select an optionIncorrectCorrect answer: C
The service portfolio consists of the service pipeline, the service catalogue and retired services; the SKMS is a separate set of tools and databases for managing knowledge.
Was this answer correct?Question #9
Which of the following is NOT a recognized example of a service provider type within the ITIL framework?
Please select an optionIncorrectCorrect answer: C
ITIL recognizes three service provider types: Type I internal, Type II shared services unit and Type III external; the service desk is a function, not a service provider type.
Was this answer correct?Question #10
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
Please select an optionIncorrectCorrect answer: A
The Deming Cycle consists of Plan, Do, Check, Act; Do is the stage where the planned improvement is implemented.
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Other EXIN certifications
- EX0-001: ITIL Foundation (syllabus 2011) (opens in a new tab)
- EXIN DevOps Professional (DEVOPS-P) (opens in a new tab)
- EXIN Lean IT Foundation (LITF) (opens in a new tab)
- EXIN Certified Integrator in Agile Service Projects (CI-ASP) (opens in a new tab)
- ASF: EXIN Agile Scrum Foundation (EX0-008) (opens in a new tab)
- EXIN Ethical Hacking Foundation (EHF) (opens in a new tab)
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FAQ
Learn More: https://www.exin.com/certifications/
- Q1: What is the ITILF: ITIL Foundation (ITILF) exam?
- A: ITILF: ITIL Foundation (ITILF) is a Exin certification exam. Judging by the questions in our bank, it concentrates on itil, continual, improvement, problem and lifecycle.
- Q2: What topics does the ITILF: ITIL Foundation (ITILF) exam cover?
- A: Questions in our ITILF: ITIL Foundation (ITILF) bank cluster around itil, continual, improvement, problem, lifecycle, known, defined and error. Working through the full set is the quickest way to find which of these you are weakest on.
- Q3: How should I prepare for ITILF: ITIL Foundation (ITILF)?
- A: Work through the ITILF: ITIL Foundation (ITILF) practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q4: Are these real ITILF: ITIL Foundation (ITILF) exam questions?
- A: They are drawn from officially released past questions and from community members who have sat ITILF: ITIL Foundation (ITILF). Answers are verified and updated weekly.
- Q5: Where do I register for the ITILF: ITIL Foundation (ITILF) exam?
- A: Register through Exin directly at https://www.exin.com/certifications/. Exampractice is not affiliated with Exin and does not administer the exam.
- Q6: Is there a free ITILF: ITIL Foundation (ITILF) sample?
- A: Yes. Every ITILF: ITIL Foundation (ITILF) page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q7: What are EXIN Certification Exams?
- A: EXIN Certification Exams validate your expertise in various IT and business management disciplines, including IT service management, Agile Scrum, information security, and data protection. These certifications demonstrate your proficiency in implementing and managing IT processes, projects, and security practices.
- Q8: Why should I pursue EXIN Certification?
- A: EXIN Certification enhances your professional credibility, showcasing your skills and knowledge in IT and business management. This can lead to better job opportunities, higher salaries, and career advancement in IT, project management, and information security fields.
- Q9: What are the benefits of EXIN Certification?
- A: Benefits include recognition as a certified professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest IT and business management trends and best practices.
- Q10: Who should take EXIN Certification Exams?
- A: IT professionals, project managers, security analysts, data protection officers, and anyone involved in managing IT services, projects, or information security should consider these certifications to validate their expertise and advance their careers.
- Q11: What types of EXIN Certification Exams are available?
- A: EXIN offers various certification paths, including:
- Q12: How do I prepare for EXIN Certification Exams?
- A: Preparation can include official EXIN training courses, study guides, practice exams, online tutorials, and hands-on experience in relevant IT and business management practices.
- Q13: Where can I take EXIN Certification Exams?
- A: EXIN Certification Exams can be taken online or at authorized testing centers worldwide, providing flexibility to fit your schedule and location.
- Q14: How do EXIN Certifications impact my career?
- A: EXIN Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management, project management, and information security.
- Q15: Are there any prerequisites for EXIN Certification Exams?
- A: Some exams may have prerequisites, such as foundational knowledge or prior certifications. Check the specific requirements for each certification path on the EXIN website.
- Q16: How often do I need to recertify for EXIN Certifications?
- A: The recertification requirements for EXIN Certifications vary by certification but typically involve continuing education to ensure that certified professionals stay updated with the latest industry practices and standards.