ITILF Knowledge Practice Questions
The free ITILF: ITIL Foundation (ITILF) questions that deal with knowledge, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #4
Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
Correct answer: A
Explanation
Proprietary knowledge is often tacit and undocumented, making it hard to adopt, replicate or transfer, whereas public frameworks are validated across diverse environments and widely available.
Question #8
Which of the following are valid parts of the service portfolio? 1. Service pipeline 2. Service knowledge management system (SKMS) 3. Service catalogue
Correct answer: C
Explanation
The service portfolio consists of the service pipeline, the service catalogue and retired services; the SKMS is a separate set of tools and databases for managing knowledge.
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