Free ITILF: ITIL Foundation (ITILF) Exam Questions and Answers
ITIL Foundation (ITILF) is exam ITILF, part of EXIN certification. EXIN is a vendor-neutral Dutch exam institute covering agile and DevOps, service management, data protection and security. Its exams are usually 30 to 40 multiple-choice questions in 60 to 90 minutes, and 65% to pass is consistent across the modules.
Candidates comparing ITILF exam dumps, ExamTopics and other ITILF practice tests use this page for the answers and explanations behind each question. Download the free ITILF PDF, then sit the timed ITILF exam simulation before booking with EXIN.
Last updated: October 1, 2026
- Exam code
- ITILF
- Provider
- EXIN
- Questions in our bank
- 1000+
- Free to read
- First 10, with answers
- Official page
- Official Exam website
- Our test mode duration & pass mark
- 130 mins · 70%
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Question #2
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
Correct answer: C
Explanation
Supporting services are not used directly by the business but are required by the service provider to deliver customer-facing services.
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Discussion
Explain your reasoning, not just the letterBrowse the free questions by topic
More ITILF questions
- Question 1Which of the following are classed as stakeholders in service management? 1. Customers 2. Users 3. Suppliers
- Question 3Which of the following are sources of best practice? 1. Academic research 2. Internal experience 3. Industry practices
- Question 4Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
- Question 5What are customers of IT services who work in the same organization as the service provider known as?
- Question 6Which of the following is the best definition of service management?
Other EXIN certifications
- EX0-001: ITIL Foundation (syllabus 2011) (opens in a new tab)
- EXIN DevOps Professional (DEVOPS-P) (opens in a new tab)
- EXIN Lean IT Foundation (LITF) (opens in a new tab)
- EXIN Certified Integrator in Agile Service Projects (CI-ASP) (opens in a new tab)
- ASF: EXIN Agile Scrum Foundation (EX0-008) (opens in a new tab)
- EXIN Ethical Hacking Foundation (EHF) (opens in a new tab)
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FAQ
Learn More: https://www.exin.com/certifications/
- Q1: Is the EXIN ITIL Foundation (ITILF) exam still available?
- A: No. EXIN states it offered ITIL examinations only until 2017, when AXELOS, the owner of the scheme, gave exclusive certification rights to a single examination institute. ITIL exams, including the current ITIL 4 Foundation, are now delivered by PeopleCert.
- Q2: How many questions were on the EXIN ITIL Foundation exam?
- A: EXIN describes ITIL Foundation as a 40-question multiple choice exam, the entry level of a scheme that also included practitioner, intermediate, expert and master levels.
- Q3: What does the current ITIL Foundation exam look like?
- A: As of October 2026 the PeopleCert ITIL 4 Foundation exam has 40 multiple choice questions, lasts 60 minutes, is closed book and requires a minimum score of 65% (26 correct answers) to pass.
- Q4: How is the ITIL 4 Foundation exam delivered and in what languages?
- A: PeopleCert delivers the exam online with a live proctor through its web-based exam platform. It is available in 12 languages including English, Chinese, Dutch, French, German, Hungarian, Italian, Japanese, Polish, Brazilian Portuguese, Spanish and Thai.
- Q5: Are there prerequisites for ITIL 4 Foundation?
- A: PeopleCert lists no prerequisites for ITIL 4 Foundation. You can reschedule the exam free of charge up to 48 hours before the start time; later changes incur a fee.
- Q6: How long is an ITIL Foundation certification valid?
- A: As of October 2026, ITIL 4 certifications must be renewed every three years, and renewal for Foundation requires 60 CPD points through PeopleCert's continuing professional development scheme.
- Q7: What is the ITILF: ITIL Foundation (ITILF) exam?
- A: ITILF: ITIL Foundation (ITILF) is a EXIN certification exam. Judging by the questions in our bank, it concentrates on desk, activities, itil, provider and description.
- Q8: What topics does the ITILF: ITIL Foundation (ITILF) exam cover?
- A: Questions in our ITILF: ITIL Foundation (ITILF) bank cluster around desk, activities, itil, provider, description, known, knowledge and defining. Working through the full set is the quickest way to find which of these you are weakest on.
- Q9: How should I prepare for ITILF: ITIL Foundation (ITILF)?
- A: Work through the ITILF: ITIL Foundation (ITILF) practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q10: Are these real ITILF: ITIL Foundation (ITILF) exam questions?
- A: They are drawn from officially released past questions and from community members who have sat ITILF: ITIL Foundation (ITILF). Answers are verified and updated weekly.
- Q11: Where do I register for the ITILF: ITIL Foundation (ITILF) exam?
- A: Register through EXIN directly at https://www.exin.com/certifications/. Exampractice is not affiliated with EXIN and does not administer the exam.
- Q12: Is there a free ITILF: ITIL Foundation (ITILF) sample?
- A: Yes. Every ITILF: ITIL Foundation (ITILF) page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q13: What are EXIN Certification Exams?
- A: EXIN Certification Exams validate your expertise in various IT and business management disciplines, including IT service management, Agile Scrum, information security, and data protection. These certifications demonstrate your proficiency in implementing and managing IT processes, projects, and security practices.
- Q14: Why should I pursue EXIN Certification?
- A: EXIN Certification enhances your professional credibility, showcasing your skills and knowledge in IT and business management. This can lead to better job opportunities, higher salaries, and career advancement in IT, project management, and information security fields.
- Q15: What are the benefits of EXIN Certification?
- A: Benefits include recognition as a certified professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest IT and business management trends and best practices.
- Q16: Who should take EXIN Certification Exams?
- A: IT professionals, project managers, security analysts, data protection officers, and anyone involved in managing IT services, projects, or information security should consider these certifications to validate their expertise and advance their careers.
- Q17: What types of EXIN Certification Exams are available?
- A: EXIN offers various certification paths, including:
- Q18: How do I prepare for EXIN Certification Exams?
- A: Preparation can include official EXIN training courses, study guides, practice exams, online tutorials, and hands-on experience in relevant IT and business management practices.
- Q19: Where can I take EXIN Certification Exams?
- A: EXIN Certification Exams can be taken online or at authorized testing centers worldwide, providing flexibility to fit your schedule and location.
- Q20: How do EXIN Certifications impact my career?
- A: EXIN Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management, project management, and information security.
- Q21: Are there any prerequisites for EXIN Certification Exams?
- A: Some exams may have prerequisites, such as foundational knowledge or prior certifications. Check the specific requirements for each certification path on the EXIN website.
- Q22: How often do I need to recertify for EXIN Certifications?
- A: The recertification requirements for EXIN Certifications vary by certification but typically involve continuing education to ensure that certified professionals stay updated with the latest industry practices and standards.