Field Service Consultant Universal Practice Questions

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

Select 2 answers.

• AA. Change the Work Order with a closed status of “Cancelled.”
• BB. Change the Work Order with a status of “New.”
• CC. Re-use the existing Work Order for the follow-up.
• DD. Create a child Work Order for the follow-up Work Order.

Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments. Which permission set license should be assigned to the Call Center Agents?

• AA. FSL Resource License
• BB. FSL Admin License
• CC. FSL Agent License
• DD. FSL Dispatcher License

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. What should the Consultant leverage to meet this requirement?

• AA. Maintenance Plan
• BB. Product Item
• CC. Entitlement Plan
• DD. Assets

Universal Containers needs a team to perform periodic maintenance on the most complex products. Which feature should the Consultant configure to meet this requirement?

• AA. Required Resource
• BB. Preferred Resource
• CC. Service Crew
• DD. Technicians with Required Skills