Field Service Consultant Technicians Practice Questions
The free Field Service Consultant questions that deal with technicians, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #5
Technicians often need to generate a report in the customer's language. Which configuration should the Consultant recommend to meet the requirement?
Correct answer: B
Explanation
The Service Report Language field on the work order determines the language the generated service report uses, letting technicians produce it in the customer's language per job.
Question #7
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them. How should a Consultant provide access to the Salesforce Field Service mobile app?
Correct answer: C
Explanation
A Field Service Mobile License is required to access the Salesforce Field Service mobile app. Modifying the user's Profile or updating Public Group membership will not help with this requirement as they are not related to accessing the app. Modifying the user record will also not help as it does not provide access to the mobile app.
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