Free Field Service Consultant Exam Questions and Answers

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

Select 2 answers.

• AA. Change the Work Order with a closed status of “Cancelled.”
• BB. Change the Work Order with a status of “New.”
• CC. Re-use the existing Work Order for the follow-up.
• DD. Create a child Work Order for the follow-up Work Order.

How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

• AA. Create Work Types with Work Order Line Items.
• BB. Create Work Types with Products Consumed.
• CC. Create Work Types and Locations.
• DD. Create Work Types with Products Required.

Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion. How should a Consultant implement the requirement?

• AA. Create the individual Technicians as Service Crew Members.
• BB. Set the individual Technicians as Capacity-Based Service Resources.
• CC. Set the Contractor Manager as a Capacity-Based Service Resource.
• DD. Create the Contractor Manager as a Crew Service Resource.

Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments. Which permission set license should be assigned to the Call Center Agents?

• AA. FSL Resource License
• BB. FSL Admin License
• CC. FSL Agent License
• DD. FSL Dispatcher License

Technicians often need to generate a report in the customer's language. Which configuration should the Consultant recommend to meet the requirement?

• AA. Update the Language of the current User.
• BB. Add the Service Report Language field to the Work Order Page Layout.
• CC. Add the Language field to the Contact Page Layout.
• DD. Update the Default Language of the Organization.

Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date. What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement? Choose 2 answers

Select 2 answers.

• AA. Associate a Required Skill called Site Visit to a Maintenance Plan.
• BB. Associate 2 Work Type called Site Visit to a Maintenance Plan
• CC. Aute-generate Work Orders with a 14 daya Generation Timeframe.
• DD. Auto-generate Work Orders with a 14 day Generation Horizon.

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them. How should a Consultant provide access to the Salesforce Field Service mobile app?

• AA. Modify the user's Profile.
• BB. Update Public Group membership.
• CC. Assign a Field Service Mobile License to the user.
• DD. Modify the user record.

A customer wants to return a defective product instead of scheduling a Service Appointment. How should this product be tracked in Salesforce Field Service?

• AA. Create a Work Order and Work Order Line Item.
• BB. Create a Return Order and Return Order Line Item.
• CC. Create a Product Request and Product Request Line Item.
• DD. Create a Return Order and relate it to the Product.

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. What should the Consultant leverage to meet this requirement?

• AA. Maintenance Plan
• BB. Product Item
• CC. Entitlement Plan
• DD. Assets

Universal Containers needs a team to perform periodic maintenance on the most complex products. Which feature should the Consultant configure to meet this requirement?

• AA. Required Resource
• BB. Preferred Resource
• CC. Service Crew
• DD. Technicians with Required Skills