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- ITIL 4 Specialist: Drive Stakeholder Value — ITILDSV
Free ITIL 4 Specialist: Drive Stakeholder Value — ITILDSV Exam Questions and Answers
Last updated: March 31, 2025
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ITIL 4 Specialist: Drive Stakeholder Value — ITILDSV
#Question
What is one of the most effective ways to incorporate stakeholder feedback into service improvement?
A.
Ignoring the feedback completely
B.
Restricting changes to technical aspects
C.
Establishing a structured evaluation process
D.
By implementing suggestions without review
Correct Answer:
C
A structured evaluation process ensures that stakeholder feedback is considered seriously in improvements.
#Question
How can organizations evaluate the effectiveness of their stakeholder engagement methods?
A.
Relying solely on anecdotal evidence
B.
Ignoring engagement metrics
C.
Conducting regular feedback sessions
D.
Limiting interaction to senior stakeholders
Correct Answer:
C
Regular feedback sessions provide insights into the effectiveness of engagement methods.
#Question
What is a potential outcome of transparent communication with stakeholders?
A.
Limited stakeholder involvement
B.
Reduced accountability
C.
Enhanced collaboration and stakeholder trust
D.
Increased project complexity
Correct Answer:
C
Transparency fosters collaboration by promoting understanding and trust among stakeholders.
#Question
How does aligning service delivery with stakeholder expectations affect overall satisfaction?
A.
It complicates the service delivery process
B.
It leads to higher operational costs
C.
It reduces flexibility in offerings
D.
It enhances perceived value and trust
Correct Answer:
D
Meeting stakeholder expectations enhances overall satisfaction and promotes loyalty.
#Question
What should organizations do to ensure continuous stakeholder engagement?
A.
Engage only when necessary
B.
Keep communication formal and limited
C.
Establish regular check-ins and updates
D.
Avoid outreach when the project is underway
Correct Answer:
C
Regular check-ins keep stakeholders informed and engaged throughout project development.
#Question
In what way can stakeholders influence service design?
A.
They provide valuable insights and validation
B.
They complicate the decision-making process
C.
Their input is irrelevant
D.
Their perspectives are not needed
Correct Answer:
A
Stakeholder insights ensure services are aligned with user needs and expectations during design.
#Question
How can developing strong relationships with stakeholders impact project success?
A.
It adds complexity to projects
B.
It reduces the need for communication
C.
It limits the ability to challenge decisions
D.
It enhances collaboration and facilitates smooth operations
Correct Answer:
D
Strong relationships foster collaboration and facilitate smoother project execution.
ITIL 4 Specialist: Drive Stakeholder Value — ITILDSV
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