Lifetime offer | Get lifetime access on exampractice and Udemy. Offer ends in: [hurrytimer id="2738711"]
Get Access to All Our Exams
- 3k+ exams
- Download PDF
- Real Exam Simulation
- Home
- All Exams
- PEOPLECERT Exams
- 58: ITIL 2011 Foundation
Free 58: ITIL 2011 Foundation Exam Questions and Answers
Last updated: May 11, 2025
Examtopics 58: ITIL 2011 Foundation Prepaway Real Exam Questions and dumps free download
Click on “Take Real Test” Button to take the exam simuation test and be familiar with the real exam environment.
370-58: ITIL 2011 Foundation
#Question
What is the difference between a problem and an incident?
A.
An incident is a more moderate issue than a problem
B.
A problem is the cause of one or more incidents
C.
A problem has a lower risk than an incident
D.
A problem is ongoing; an incident is resolved
Correct Answer:
B
A problem is the underlying cause of one or more incidents, while an incident is the disruption itself.
#Question
How is a major incident typically managed?
A.
Via an established protocol for escalation
B.
Using temporary solutions
C.
Through regular service operations
D.
By the service desk team
Correct Answer:
A
Major incidents are managed through an established protocol for escalation, ensuring appropriate urgency and resource allocation.
#Question
What is the primary aim of service availability?
A.
Reduce complexity
B.
Minimize costs
C.
Ensure service uptime
D.
Increase sales
Correct Answer:
C
The primary aim of service availability is to ensure that services are operational and accessible when needed by users.
#Question
What should be included in the Incident Management process?
A.
Service design documentation
B.
Release notes
C.
Incident logging and categorization
D.
User accounts
Correct Answer:
C
Incident Management should include the process of logging and categorizing incidents to enable efficient handling.
#Question
What does Risk Management entail in ITIL?
A.
Implementing new technologies
B.
Identifying and mitigating risks
C.
Managing user requests
D.
Reducing service costs
Correct Answer:
B
Risk Management involves identifying potential risks to services and implementing strategies to mitigate them.
#Question
What is the role of the Change Advisory Board (CAB) during a service change?
A.
Coordinates incidents
B.
Implements changes
C.
Inspects and approves changes
D.
Updates documentation
Correct Answer:
C
The Change Advisory Board (CAB) inspects and approves proposed changes to minimize associated risks before implementation.
#Question
What is a major component of the Service Lifecycle in ITIL?
A.
User generated content
B.
Continuous improvements
C.
Service strategies
D.
Service transitions
Correct Answer:
C
Service strategies are a major component of the Service Lifecycle, focusing on the alignment of IT services with business goals.
370-58: ITIL 2011 Foundation
#Question
What is the difference between a problem and an incident?
A.
An incident is a more moderate issue than a problem
B.
A problem is the cause of one or more incidents
C.
A problem has a lower risk than an incident
D.
A problem is ongoing; an incident is resolved
Correct Answer:
B
A problem is the underlying cause of one or more incidents, while an incident is the disruption itself.
#Question
How is a major incident typically managed?
A.
Via an established protocol for escalation
B.
Using temporary solutions
C.
Through regular service operations
D.
By the service desk team
Correct Answer:
A
Major incidents are managed through an established protocol for escalation, ensuring appropriate urgency and resource allocation.
#Question
What is the primary aim of service availability?
A.
Reduce complexity
B.
Minimize costs
C.
Ensure service uptime
D.
Increase sales
Correct Answer:
C
The primary aim of service availability is to ensure that services are operational and accessible when needed by users.
#Question
What should be included in the Incident Management process?
A.
Service design documentation
B.
Release notes
C.
Incident logging and categorization
D.
User accounts
Correct Answer:
C
Incident Management should include the process of logging and categorizing incidents to enable efficient handling.
#Question
What does Risk Management entail in ITIL?
A.
Implementing new technologies
B.
Identifying and mitigating risks
C.
Managing user requests
D.
Reducing service costs
Correct Answer:
B
Risk Management involves identifying potential risks to services and implementing strategies to mitigate them.
#Question
What is the role of the Change Advisory Board (CAB) during a service change?
A.
Coordinates incidents
B.
Implements changes
C.
Inspects and approves changes
D.
Updates documentation
Correct Answer:
C
The Change Advisory Board (CAB) inspects and approves proposed changes to minimize associated risks before implementation.
#Question
What is a major component of the Service Lifecycle in ITIL?
A.
User generated content
B.
Continuous improvements
C.
Service strategies
D.
Service transitions
Correct Answer:
C
Service strategies are a major component of the Service Lifecycle, focusing on the alignment of IT services with business goals.
Reviews
⭐⭐⭐⭐⭐
This platform is a lifesaver. The practice questions and explanations are so detailed. It’s the best study tool I’ve ever used.
This platform is a lifesaver. The practice questions and explanations are so detailed. It’s the best study tool I’ve ever used.
Hannah Smith
USA
⭐⭐⭐⭐⭐
I highly recommend Exam Practice. The feedback after each test helped me improve significantly, and I passed my exams easily.
I highly recommend Exam Practice. The feedback after each test helped me improve significantly, and I passed my exams easily.
Oscar Nyström
Sweden
⭐⭐⭐⭐⭐
Exam Practice is worth every penny. The mock exams are realistic, and the feedback helped me focus on key areas.
Exam Practice is worth every penny. The mock exams are realistic, and the feedback helped me focus on key areas.
Amit Sharma
India
FAQ
Learn More:
Q1: What are PEOPLECERT Certification Exams? A: PEOPLECERT Certification Exams validate your expertise in various disciplines, including IT service management, project management, and cybersecurity. PEOPLECERT is known for delivering exams for globally recognized frameworks and methodologies like ITIL, PRINCE2, and COBIT, among others.
Q2: Why should I pursue PEOPLECERT Certification? A: PEOPLECERT Certification enhances your professional credibility, showcasing your skills and knowledge in specific frameworks and methodologies. This can lead to better job opportunities, higher salaries, and career advancement in IT service management, project management, and cybersecurity.
Q3: What are the benefits of PEOPLECERT Certification? A: Benefits include recognition as a certified professional in your field, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest best practices and industry standards.
Q4: Who should take PEOPLECERT Certification Exams? A: IT professionals, project managers, cybersecurity experts, and anyone involved in managing and implementing IT services, projects, and security should consider these certifications to validate their expertise and advance their careers.
Q5: What types of PEOPLECERT Certification Exams are available? A: PEOPLECERT offers various certification paths, including:
- ITIL® (Information Technology Infrastructure Library)
- PRINCE2® (Projects IN Controlled Environments)
- PRINCE2 Agile®
- MSP® (Managing Successful Programmes)
- COBIT® (Control Objectives for Information and Related Technologies)
- Lean Six Sigma
- DevOps
- ISO/IEC 20000
- ISO/IEC 27001
Each certification path is tailored to different roles and expertise levels within the respective frameworks and methodologies.
Q6: How do I prepare for PEOPLECERT Certification Exams? A: Preparation can include official PEOPLECERT training courses, study guides, practice exams, online tutorials, and hands-on experience in the relevant frameworks and methodologies.
Q7: Where can I take PEOPLECERT Certification Exams? A: PEOPLECERT Certification Exams can be taken online with remote proctoring or at authorized testing centers worldwide, providing flexibility to fit your schedule and location.
Q8: How do PEOPLECERT Certifications impact my career? A: PEOPLECERT Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management, project management, and cybersecurity.
Q9: Are there any prerequisites for PEOPLECERT Certification Exams? A: Some exams may have prerequisites, such as foundational knowledge or prior experience in the relevant frameworks. Check the specific requirements for each certification path on the PEOPLECERT website.
Q10: How often do I need to recertify for PEOPLECERT Certifications? A: Recertification requirements vary by certification. For example, ITIL certifications may not require recertification, while others, like ISO/IEC 20000 and ISO/IEC 27001, may require periodic renewal to ensure that certified professionals stay updated with the latest industry practices.
Why get certified?
Certifications can lead to high earnings without extensive years of study, but why choose ExamPractice for your preparation? At ExamPractice, we emphasize efficiency. The vastness of the IT industry and the extensive information required for certification can be overwhelming. Some certification providers even offer introductory courses to help candidates navigate their options. Sorting through material can be time-consuming and often irrelevant to exam or job requirements. Many test prep websites fall short, presenting issues like CAPTCHA barriers, subscription fees, outdated materials, and recurring costs.
Why Choose ExamPractice?
Exampractice is highly affordable compared to other websites that charge more and give you less.
ExamPractice stands out due to our commitment to the tech community. We are passionate about technology, certification, and aiding others in their journey. Our platform is entirely free, with no hidden costs. We foster a community of experts and enthusiasts who collaborate to build something remarkable. Whether you need help with challenging topics or want to guide new tech enthusiasts, you contribute to our vibrant community. ExamPractice is user-friendly, searchable, and consistently updated.
Quality and Community
Despite being community-driven, ExamPractice doesn’t compromise on quality. Our exams are meticulously updated, and our expert community ensures the accuracy and relevance of our materials. Our practice exams mirror real-world tests, and our study guides—known as “braindumps” in the industry—are so effective that competitors often replicate them. We believe in the superiority of our resources, which remain completely free of charge.
Experience ExamPractice
If you’re hesitant about using ExamPractice, we encourage you to explore our popular exams. Observe our dedication to making ExamPractice the premier test prep resource and community. Read user comments, engage with others, and dive in. We are confident in ExamPractice’s quality and are committed to supporting you in achieving your certification goals.
ExamPractice is better than examtopics and prepaway. We are your go-to resource for free, high-quality certification test preparation materials and dumps. Join our community, access top-notch materials, and take a significant step towards your dream career today!