Free MB-280: Microsoft Dynamics 365 Customer Experience Analyst Exam Questions and Answers
34 verified practice questions for MB-280.
The first 10 questions on this page are free to read, answers included — no account and no card. A plan opens the rest of the bank, the full timed practice test and your weak-topic reporting.
Last updated: September 19, 2026
- Exam code
- MB-280
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- Microsoft
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- First 10, with answers
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Question #1
You need to build a trigger-based journey to send the "Getting started" emails requested by the global sales lead. Which trigger should you use to start the journey?
Please select an optionIncorrectCorrect answer: A
To build a trigger-based journey that sends "Getting started" emails when an opportunity is marked as "Won," the appropriate trigger to use is theDataverse record change trigger. This trigger is specifically designed to initiate actions based on changes in Microsoft Dataverse records, which are integral to Dynamics 365. Here's the detailed reasoning: • Dataverse Record Change Trigger: • Why Not Other Triggers? Microsoft Dynamics 365 References: • Create and manage trigger-based journeys • Work with Dataverse triggers in journeys By using theDataverse record change trigger, you ensure that the journey aligns directly with the sales process and automatically sends the "Getting started" email when an opportunity reaches the "Won" status, as requested by the global sales lead.
Was this answer correct?Question #2
You are configuring Dynamics 365 Sales as part of a new implementation at your organization. Your organization has Sales Professional licensing. Your organization sells over 100 different types of products across different divisions. A lot of selling occurs at conferences where sellers meet prospects and gather business cards to create leads. After reviewing the requirements from your business stakeholders, you identify that: * 1. Sellers sometimes only want to convert leads gathered at events to contacts before they start tracking any deals with that contact. * 2. Sellers must be given multiple different options for specifying the final status of deals they have been tracking. Your current System Settings is as follows: Use the drop-down menus to select the answer choice that answers each question. NOTE: Each correct selection is worth one point.
Match each item to its target.
Please select an optionIncorrectCorrect answer: Requirement #1 = Quality lead experience; Requirement #2 = Customize close opportunity form
Question #3
You need to enable the Dynamics 365 App for Outlook for the sales team. You need to perform the prerequisite actions before you can add the app for all users. Which two actions should you perform? Each correct answer presents part of the solution. Choose two. NOTE: Each correct selection is worth one point.
Select 2 answers.
Please select an optionIncorrectCorrect answer: A, C
Enable Mailboxes: • To use the Dynamics 365 App for Outlook, each user's mailbox must be enabled for server-side synchronization. This ensures that emails, appointments, and tasks can sync between Outlook and Dynamics 365. • Without enabling the mailboxes, the synchronization won't be functional, making it a critical prerequisite. Reference:Microsoft Documentation - Enable Mailboxes for Dynamics 365 Add the Dynamics 365 App for Outlook Security Role: Users need to be assigned theDynamics 365 App for Outlook security roleto access the app. This role grants the necessary permissions to interact with Dynamics 365 through Outlook. Assigning this role ensures that users have the correct access rights to use the app within their Outlook environment. Reference:Microsoft Documentation - Security Roles for Dynamics 365 App for Outlook
Was this answer correct?Question #4
You are a Dynamics 365 Sales administrator. You configure a forecast template that uses the Forecast category as a starting point for a layout for the sales team. The sales manager wants the value of the Lost column to come from the Total Detail Amount instead of the default value because the revenue is always driven by the items. You need to make the change. What should you do?
Please select an optionIncorrectCorrect answer: A
Since the sales manager wants theLost columnin the forecast to reflect the Total Detail Amount, which is item-driven, you should update the Amount column in the existing forecast layout. By editing the existing forecast and changing the source for theAmount columnto the Total Detail Amount, you can ensure the forecast accurately reflects item- based revenue calculations without needing to create a new forecast or add calculated columns. Reference:Microsoft Documentation - Configure Forecasts in Dynamics 365 Sales
Was this answer correct?Question #5
A company is using Dynamics 365 Sales to provide quotes to their customers. Preferred customers must be granted a separate flat rate discount on specific products, depending on their countries or regions. What should you create?
Please select an optionIncorrectCorrect answer: D
• Understanding the Requirement: • Solution - Creating a Discount List: Reference:Microsoft Documentation - Configure Discount Lists in Dynamics 365 Steps to Create a Discount List for Preferred Customers: Navigate toSettings>Product Catalog>Discount Lists. Create a new Discount List and specify criteria for preferred customers. Add discount values for the specific products and set conditions based on regions or countries as needed. Save and publish the Discount List for it to be available for quotes. By using a Discount List, the company can apply specific discounts to preferred customers while taking into account regional pricing variations, providing a tailored and efficient solution for quote management.
Was this answer correct?Question #6
You use business process flows for all Dynamics 365 opportunities. Some opportunities are closed before business process flow durations are calculated. You need lo ensure that business process flow duration values are calculated. Solution: When closing an opportunity, use the close as won dialog without completing the business process flow. Does this meet the goal?
Please select an optionIncorrectCorrect answer: B
Using theClose as Wondialog without completing the business process flow doesnot ensurethat the business process flow duration is calculated. The process flow needs to be marked as completed or transitioned to an inactive state for duration values to be captured. Simply closing an opportunity as won without completing the flow may bypass the finalization of process flow metrics, hence the goal is not met in this case.
Was this answer correct?Question #7
The analytics team at your organization has created Power Bl reports that enrich data about your accounts from Dynamics 365 Sales with data NOT contained in Dynamics 365 Sales. The Power Bl reports are referenced by your executive leadership as the primary source of truth about account success metrics. Sales leadership has requested that sales users can see these insights about the accounts they have access to within Dynamics 365 Sales. You need to enable the insights to be available to sales users in Dynamics 365 Sales. What should you do?
Please select an optionIncorrectCorrect answer: D
To make Power BI insights available within Dynamics 365 Sales, specifically contextualized for accounts, you shouldembed the Power BI report with contextual filtering. This ensures that the report dynamically adjusts based on the specific account record a user is viewing. Embedding with contextual filtering enables sales users to see account-specific insights directly within the Dynamics 365 interface, improving accessibility and relevance. Reference:Microsoft Documentation - Embed Power BI Reports in Dynamics 365 Sales
Was this answer correct?Question #8
You are the Dynamics 365 administrator for a group of financial advisors. Advisors must use one business process flow to guide them through the standard lead to invoice process. Each table has the following number of stages and steps: You need to modify the business process flow to make it valid. What should you reduce?
Please select an optionIncorrectCorrect answer: D
In Dynamics 365, business process flows are limited to30 stagesacross all entities within a single process. Since each entity here (Lead, Opportunity, Quote, Order, Invoice) has10 stages, the total would be50 stages, exceeding the limit. To meet the requirements, you need to reduce the total number of stages to comply with this limitation. Reducing the total number of steps per stage, tables, or steps won't directly address the stage limit issue. Reference:Microsoft Documentation - Business Process Flow Limits
Was this answer correct?Question #9
You are the Dynamics 365 administrator at an organization that uses both Dynamics 365 Customer Insights - Journeys and Dynamics 365 Sales. You have configured Customer Insights - Journeys to create leads from web form submissions. You also allow your sales users to create leads using the user interface. Your organization has recently hosted an event at a conference. • You have a Customer Insights - Journeys web form to capture leads immediately at the conference. • You expect sales users to enter lead information for prospects they meet at the event in the week after the conference. You need to keep your data clean while also capturing all the valid leads from the event. What should you do?
Please select an optionIncorrectCorrect answer: B
• Requirement Analysis: • Solution - Enabling Duplicate Detection: • Steps to Enable Duplicate Detection for Leads Based on Email: Reference:Microsoft Documentation - Configure Duplicate Detection Rules in Dynamics 365 Benefits of Using Duplicate Detection: This approach does not restrict users from creating leads but ensures that duplicate entries are flagged, allowing users to review and decide whether to proceed. It maintains data cleanliness by preventing unnecessary duplicates while ensuring all valid leads are captured from different sources. By implementing this solution, the organization can effectively manage potential duplicate leads, keeping the data clean and accurate across both Customer Insights - Journeys and Dynamics 365 Sales.
Was this answer correct?Question #10
A company is using Dynamics 365 Sales to track their sales pipeline. Sales managers require their forecasting to include reasons why opportunities were lost, including losses to competitors. You need to configure the sales process WITHOUT using custom code. What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Match each item to its target.
Please select an optionIncorrectCorrect answer: Add the type of loss. = Modify the Status Reason option set.; Record the loss for forecasting. = Modify the Opportunity Close form.
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