Free MS-100: Microsoft 365 Identity and Services Exam Questions and Answers
This exam retired on 30 June 2023. It was replaced by MS-102: Microsoft 365 Administrator (beta). The questions here still cover most of the same ground, and the new exam’s own page has the current bank.
Microsoft 365 Identity and Services is exam MS-100, part of Microsoft Certifications. Microsoft exam codes name the solution area rather than the level — AZ for Azure, DP for data, MS for Microsoft 365, PL for Power Platform, SC for security, AI for Azure AI — with one reliable rule: any exam numbered 900 or 901 is Fundamentals. Every technical exam is scored from 1 to 1000 with 700 to pass, a scaled score Microsoft notes is explicitly not 70% of the marks.
If you searched for MS-100 dumps, an MS-100 ExamTopics discussion or a free MS-100 PDF, this is the Microsoft 365 Identity and Services question bank: practice questions with verified answers and explanations, a timed MS-100 practice test and updates whenever Microsoft changes the exam.
Last updated: October 3, 2026
- Exam code
- MS-100
- Provider
- Microsoft
- Questions in our bank
- 1000+
- Free to read
- First 10, with answers
- Official page
- Official Exam website
- Our test mode duration & pass mark
- 130 mins · 70%
Recommended: Switch to Test Mode to start a practice test that simulates the real exam experience.
Question #1
Please wait while the virtual machine loads. Once loaded, you may proceed to the lab section. This may take a few minutes, and the wait time will not be deducted from your overall test time. When the Next button is available, click it to access the lab section. In this section, you will perform a set of tasks in a live environment. While most functionality will be available to you as it would be in a live environment, some functionality (e.g., copy and paste, ability to navigate to external websites) will not be possible by design. Scoring is based on the outcome of performing the tasks stated in the lab. In other words, it doesn’t matter how you accomplish the task, if you successfully perform it, you will earn credit for that task. Labs are not timed separately, and this exam may have more than one lab that you must complete. You can use as much time as you would like to complete each lab. But, you should manage your time appropriately to ensure that you are able to complete the lab(s) and all other sections of the exam in the time provided. Please note that once you submit your work by clicking the Next button within a lab, you will NOT be able to return to the lab. You may now click next to proceed to the lab. Lab information Use the following login credentials as needed: To enter your username, place your cursor in the Sign in box and click on the username below. To enter your password, place your cursor in the Enter password box and click on the password below. Microsoft 365 Username: admin@LODSe426243.onmicrosoft.com Microsoft 365 Password: 3&YWyjse-6-d If the Microsoft 365 portal does not load successfully in the browser, press CTRL-K to reload the portal in a new browser tab. The following information is for technical support purposes only: Lab Instance: 10887751 You hire a new Microsoft 365 administrator named Nestor Wilke. Nestor Wilke will begin working for your organization in several days. You need to ensure that Nestor Wilke is prevented from using his account until he begins working.
Type your answer, then reveal.
Correct answer: In the Microsoft 365 admin center, open the Nestor Wilke user, edit Sign-in status and select Block the user from signing in.
Explanation
You need to sign-in status for the account to ‘Blocked’. Blocking doesn't stop the account from receiving email and it doesn't delete any data. * 1. On the home page of the Microsoft 365 admin center, type the user’s name into the Search box. * 2. Select the Nestor Wilke account in the search results. * 3. In the ‘Sign-in status’ section of the account properties, click the Edit link. * 4. Select ‘Block the user from signing in’ and click the Save button.
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Question #2
You have a Microsoft 365 subscription that contains the users shown in the following table. You have the named locations shown in the following table. You create a conditional access policy that has the following configurations: Users and groups: Include: Group1 Exclude: Group2 Cloud apps: Include all cloud apps Conditions: Include: Any location Exclude: Montreal Access control: Grant access, Require multi-factor authentication User1 is on the multi-factor authentication (MFA) blocked users list. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
Decide Yes or No for each statement, then reveal.
Correct answer: Yes, No, Yes
Explanation
The Blocked User list is used to block specific users from being able to receive Multi-Factor Authentication requests. Any authentication attempts for blocked users are automatically denied. Users remain blocked for 90 days from the time that they are blocked. Box 1: Yes * 133.107.10.20 is in the Montreal named location. The conditional access policy excludes Montreal so the policy does not apply. Therefore, User1 can access Microsoft Office 365. Box 2: No * 193.77.10.15 is in the Toronto named location. The conditional access policy applies to Group1 which User1 is a member of and all locations except for Montreal. Therefore, the conditional access policy applies in this case. The policy requires MFA but User1 is on the MFA blocked list so he is unable to use MFA. Therefore, User1 cannot access Microsoft 365. Box 3: Yes User2 is in Group1 and Group2. The conditional access policy applies to Group1 but excludes Group2. Therefore, the conditional access policy does not apply in this case so User2 can access Microsoft Office 365. Reference: https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-mfasettings
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Question #3
You have a Microsoft Azure Active Directory (Azure AD) tenant named contoso.onmicrosoft.com. An external user has a Microsoft account that uses an email address of user1@outlook.com. An administrator named Admin1 attempts to create a user account for the external user and receives the error message shown in the following exhibit. You need to ensure that Admin1 can add the user. What should you do from the Azure Active Directory admin center?
Correct answer: C
Explanation
Inviting a Microsoft account guest fails when external collaboration settings restrict who can invite or which domains are allowed; changing those settings in Azure AD lets Admin1 add the user.
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Question #4
Please wait while the virtual machine loads. Once loaded, you may proceed to the lab section. This may take a few minutes, and the wait time will not be deducted from your overall test time. When the Next button is available, click it to access the lab section. In this section, you will perform a set of tasks in a live environment. While most functionality will be available to you as it would be in a live environment, some functionality (e.g., copy and paste, ability to navigate to external websites) will not be possible by design. Scoring is based on the outcome of performing the tasks stated in the lab. In other words, it doesn’t matter how you accomplish the task, if you successfully perform it, you will earn credit for that task. Labs are not timed separately, and this exam may have more than one lab that you must complete. You can use as much time as you would like to complete each lab. But, you should manage your time appropriately to ensure that you are able to complete the lab(s) and all other sections of the exam in the time provided. Please note that once you submit your work by clicking the Next button within a lab, you will NOT be able to return to the lab. You may now click next to proceed to the lab. Lab information Use the following login credentials as needed: To enter your username, place your cursor in the Sign in box and click on the username below. To enter your password, place your cursor in the Enter password box and click on the password below. Microsoft 365 Username: admin@LODSe1211885.onmicrosoft.com Microsoft 365 Password: oL9z0=?Nq@ox If the Microsoft 365 portal does not load successfully in the browser, press CTRL-K to reload the portal in a new browser tab. The following information is for technical support purposes only: Lab Instance: 11098651 You recently discovered that several users in your organization have permissions on the mailbox of another user in the organization. You need to ensure that Lee Gu receives a notification when a user is granted permissions on another user’s mailbox. To answer the question, sign in to the Microsoft 365 portal.
Type your answer, then reveal.
Correct answer: Create an activity alert for the Exchange activity 'Added delegate mailbox permissions' with Lee Gu as the recipient.
Explanation
In the Security & Compliance Center (Alerts > Manage alerts / Activity alerts) create a new activity alert: choose Custom alert type, under Send this alert when select the activity Added delegate mailbox permissions (Exchange mailbox activities), and under Send this alert to add Lee Gu as recipient, then save.
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Question #5
Your company has a Microsoft 365 subscription. You need to identify all the users in the subscription who are licensed for Microsoft Office 365 through a group membership. The solution must include the name of the group used to assign the license. What should you use?
Correct answer: A
Explanation
In the Azure AD Admin Center, select Azure Active Directory then select Licenses to open the Licenses blade. From there you need to click on the ‘Managed your purchased licenses link’. Select a license you want to view, for example Office 365 E3. This will then display a list of all users with that license. In the ‘Assignment Paths’ column, it will say ‘Direct’ for a license that has been assigned directly to a user or ‘Inherited (Group Name)’ for a license that has been assigned through a group. Reference: https://docs.microsoft.com/en-us/azure/active-directory/users-groups-roles/licensing-groups-assign
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Question #6
Your company has 20 employees, Each employees has a mailbox hosted in Outlook.com. The company purchases a Microsoft 365 subscription. You plan to migrate all the mailboxes to Microsoft 365. You need to recommend which type of migration to use for the mailboxes. What should recommend?
Correct answer: C
Explanation
To migrate mailboxes from Outlook.com to Office 365, you need to use the IMAP migration method. After you've added your users to Office 365, you can use Internet Message Access Protocol (IMAP) to migrate email for those users from their IMAP-enabled email servers. In the Microsoft 365 admin center, go to Setup >Data migration to start migrating IMAP enabled emails. The email migrations page is pre-configured for migrations from Gmail, Outlook, Hotmail and Yahoo. You can also enter your own IMAP server name and connection parameters to migrate from an email service that is not listed. References: https://docs.microsoft.com/en-us/exchange/mailbox-migration/migrating-imap-mailboxes/imap-migration-in-the
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Question #7
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result these questions will not appear in the review screen. Your company has a main office and three branch offices. All the branch offices connect to the main office by using a WAN link. The main office has a high-speed Internet connection. All the branch offices connect to the Internet by using the main office connection. Users use Microsoft Outlook 2016 to connect to a Microsoft Exchange Server mailbox hosted in the main office. The users report that when the WAN link in their office becomes unavailable, they cannot access their mailbox. You create a Microsoft 365 subscription, and then migrate all the user data to Microsoft 365. You need to ensure that all the users can continue to use Outlook to receive email messages if a WAN link fails. Solution: You deploy a site-to-site VPN from each branch office to Microsoft Azure. Does this meet the goal?
Correct answer: B
Explanation
After migration to Microsoft 365, Outlook connects to Exchange Online over the Internet; a branch office that loses its WAN link also loses its Internet path through the main office, and a VPN to Azure does not provide an alternative connection.
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Question #8
You have a Microsoft Azure Active Directory (Azure AD) tenant that contains the users shown in the following table. You enable self-service password reset for all users. You set Number of methods required to reset to 1, and you set Methods available to users to Security questions only. What information must be configured for each user before the user can perform a self-service password reset? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Type your answer, then reveal.
Correct answer: User1: Phone number and email address; User2: Phone number and email address; User3: Security questions only
Explanation
Microsoft enforces a strong default two-gate password reset policy for any Azure administrator role. This policy may be different from the one you have defined for your users and cannot be changed. You should always test password reset functionality as a user without any Azure administrator roles assigned. With a two-gate policy, administrators don't have the ability to use security questions. The two-gate policy requires two pieces of authentication data, such as an email address, authenticator app, or a phone number. User3 is not assigned to an Administrative role so the configured method of Security questions only applies to User3. Reference: https://docs.microsoft.com/en-us/azure/active-directory/authentication/concept-sspr-policy#administrator-passw
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Question #9
You have a Microsoft 365 E5 subscription. All users are assigned a license to Microsoft 365 Apps for enterprise. The users report that they do not have the option to install Microsoft 365 apps on their device as shown in the following exhibit. You need to ensure that the users can install Microsoft 365 apps from the Office 365 portal. What should you do?
Correct answer: D
Explanation
Office installation options live under Settings > Org settings (Services & add-ins) in the Microsoft 365 admin center; enabling software download there restores the install button on the portal for licensed users.
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Question #10
You have a DNS zone named contoso.com that contains the following records. You purchase a Microsoft 365 subscription. You plan to migrate mailboxes to Microsoft Exchange Online. You need to configure Sender Policy Framework (SPF) to support Exchange Online. What should you do?
Correct answer: B
Explanation
A domain may have only one SPF TXT record. The zone already contains v=spf1 a include:server1.contoso.com -all, so modify that record to add include:spf.protection.outlook.com rather than adding a second TXT record.
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Discussion
Explain your reasoning, not just the letterOther Microsoft certifications
- AZ-500: Microsoft Azure Security Technologies (opens in a new tab)
- MS-101: Microsoft 365 Mobility and Security (opens in a new tab)
- MS-102: Microsoft 365 Administrator (beta) (opens in a new tab)
- PL-900: Microsoft Power Platform Fundamentals (opens in a new tab)
- AZ-305: Designing Microsoft Azure Infrastructure Solutions (opens in a new tab)
- AZ-400: Microsoft Azure DevOps Solutions (opens in a new tab)
- MS-900: Microsoft 365 Fundamentals (opens in a new tab)
- AZ-900: Microsoft Azure Fundamentals (opens in a new tab)
- 70-740: Installation, Storage, and Compute with Windows Server 2016 (opens in a new tab)
- MD-102: Endpoint Administrator (beta) (opens in a new tab)
- PL-300: Microsoft Power BI Data Analyst (opens in a new tab)
- MS-203: Microsoft 365 Messaging (opens in a new tab)
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FAQ
Learn More: https://learn.microsoft.com/en-us/credentials/
- Q1: Is the MS-100 exam retired?
- A: Yes. Microsoft retired MS-100 on September 30, 2023. The replacement for people earning the certification for the first time is Exam MS-102: Microsoft 365 Administrator, which itself retires on November 30, 2026.
- Q2: Which certification did MS-100 count toward?
- A: MS-100, together with its companion exam MS-101 (Microsoft 365 Mobility and Security), was required for the Microsoft 365 Certified: Enterprise Administrator Expert certification, later renamed Microsoft 365 Certified: Administrator Expert.
- Q3: What did the MS-100 exam cover?
- A: The exam measured four areas: deploying and managing a Microsoft 365 tenant (15-20%), planning and managing user identity and roles (30-35%), managing access and authentication (20-25%) and planning Microsoft 365 workloads and applications (20-25%).
- Q4: How much did the MS-100 exam cost?
- A: It was priced like other Microsoft Associate and Expert exams, about USD 165 in the United States, with pricing set by the country where the exam was proctored.
- Q5: What languages was MS-100 offered in?
- A: The exam was available in English, German, Spanish, French, Italian, Japanese, Korean, Portuguese (Brazil), Chinese (Simplified) and Chinese (Traditional).
- Q6: What experience did Microsoft expect of MS-100 candidates?
- A: Candidates were expected to have functional experience with all Microsoft 365 workloads and Microsoft Entra ID, to have administered at least one of them, and to have working knowledge of networking, server administration, DNS and PowerShell.
- Q7: I already hold the Administrator Expert certification from MS-100; how do I renew it?
- A: You cannot retake MS-100. Microsoft lets existing holders renew within the six months before expiry by passing the free online renewal assessment on Microsoft Learn, but the certification can no longer be earned or renewed after November 30, 2026.
- Q8: What is the MS-100: Microsoft 365 Identity and Services exam?
- A: MS-100: Microsoft 365 Identity and Services is a Microsoft certification exam. Judging by the questions in our bank, it concentrates on microsoft, azure, directory, named and subscription.
- Q9: What topics does the MS-100: Microsoft 365 Identity and Services exam cover?
- A: Questions in our MS-100: Microsoft 365 Identity and Services bank cluster around microsoft, azure, directory, named, subscription, tenant, active and click. Working through the full set is the quickest way to find which of these you are weakest on.
- Q10: How should I prepare for MS-100: Microsoft 365 Identity and Services?
- A: Work through the MS-100: Microsoft 365 Identity and Services practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q11: Are these real MS-100: Microsoft 365 Identity and Services exam questions?
- A: They are drawn from officially released past questions and from community members who have sat MS-100: Microsoft 365 Identity and Services. Answers are verified and updated weekly.
- Q12: Where do I register for the MS-100: Microsoft 365 Identity and Services exam?
- A: Register through Microsoft directly at https://learn.microsoft.com/en-us/credentials/. Exampractice is not affiliated with Microsoft and does not administer the exam.
- Q13: Is there a free MS-100: Microsoft 365 Identity and Services sample?
- A: Yes. Every MS-100: Microsoft 365 Identity and Services page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q14: What are Microsoft Certification Exams?
- A: Microsoft Certification Exams validate your expertise in using and managing Microsoft’s technologies and solutions, including Azure, Office 365, Windows, and more. These certifications demonstrate your proficiency in deploying, configuring, and optimizing Microsoft products to support business operations and IT infrastructure.
- Q15: Why should I pursue Microsoft Certification?
- A: Microsoft Certification enhances your professional credibility, showcasing your skills and knowledge in Microsoft technologies. This can lead to better job opportunities, higher salaries, and career advancement in IT, cloud computing, software development, and related fields.
- Q16: What are the benefits of Microsoft Certification?
- A: Benefits include recognition as a certified Microsoft professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest Microsoft technologies and best practices.
- Q17: Who should take Microsoft Certification Exams?
- A: IT professionals, system administrators, developers, cloud engineers, data analysts, and anyone involved in managing and implementing Microsoft solutions should consider these certifications to validate their expertise and advance their careers.
- Q18: What types of Microsoft Certification Exams are available?
- A: Microsoft offers various certification paths, including:
- Q19: How do I prepare for Microsoft Certification Exams?
- A: Preparation can include official Microsoft training courses, study guides, practice exams, online tutorials, and hands-on experience with Microsoft products and solutions.
- Q20: Where can I take Microsoft Certification Exams?
- A: Microsoft Certification Exams can be taken online with remote proctoring or at authorized Pearson VUE testing centers worldwide, providing flexibility to fit your schedule and location.
- Q21: How do Microsoft Certifications impact my career?
- A: Microsoft Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT, cloud computing, software development, and other tech-related fields.
- Q22: Are there any prerequisites for Microsoft Certification Exams?
- A: Some exams may have prerequisites, such as foundational knowledge or prior experience with Microsoft products. Check the specific requirements for each certification path on the Microsoft Learn website.
- Q23: How often do I need to recertify for Microsoft Certifications?
- A: Microsoft Certifications typically require renewal every year or two, depending on the certification, to ensure that certified professionals stay updated with the latest technologies and industry practices.