Free ITILFND: ITIL Foundation Exam Questions and Answers
ITIL Foundation is part of the ITIL 4 scheme from PeopleCert. ITIL 4 exams are identified by tier and module rather than by a code — Foundation, then Practitioner modules, then the Specialist, Strategist and Leader modules that stack into the Managing Professional and Strategic Leader designations. Foundation is 40 questions in 60 minutes at 65% and can be self-studied; every module above it requires an accredited training course before you may sit it.
The first 10 questions on this page are free to read, answers included — no account and no card. A plan opens the rest of the bank, the full timed practice test and your weak-topic reporting.
Last updated: September 12, 2026
- Provider
- ITIL
- Questions in our bank
- 1000+
- Free to read
- First 10, with answers
- Official page
- Official Exam website
- Our test mode duration & pass mark
- 130 mins · 70%
- Verified answers
- Reviewed weekly
Recommended: Switch to Test Mode to start a practice test that simulates the real exam experience.
Question #1
Which one of the following is NOT a characteristic of a process?
Please select an optionIncorrectCorrect answer: C
Was this answer correct?Question #2
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
Please select an optionIncorrectCorrect answer: B
Was this answer correct?Question #3
Which is the correct definition of a customer facing service?
Please select an optionIncorrectCorrect answer: C
Was this answer correct?Question #4
Service transition contains detailed descriptions of which processes?
Please select an optionIncorrectCorrect answer: C
Was this answer correct?Question #5
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
Please select an optionIncorrectCorrect answer: B
Was this answer correct?Question #6
Which of the following statements about service asset and configuration management is/are CORRECT? 1. A configuration item (CI) can exist as part of any number of other CIs at the same time 2. Choosing which CIs to record will depend on the level of control an organization wishes to exert
Please select an optionIncorrectCorrect answer: A
Was this answer correct?Question #7
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps". What are these four Ps?
Please select an optionIncorrectCorrect answer: B
Was this answer correct?Question #8
Which of the following are objectives of service level management? 1: Defining, documenting and agreeing the level of IT services to be provided 2: Monitoring, measuring and reporting the actual level of services provided 3: Monitoring and improving customer satisfaction 4: Identifying possible future markets that the service provider could operate in
Please select an optionIncorrectCorrect answer: D
Was this answer correct?Question #9
Which of the following is the BEST reason for categorizing incidents?
Please select an optionIncorrectCorrect answer: C
Was this answer correct?Question #10
Which one of the following is NOT an aim of the change management process?
Please select an optionIncorrectCorrect answer: D
Was this answer correct?
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FAQ
Learn More: https://www.axelos.com/certifications/itil-service-management/
- Q1: What is the ITILFND: ITIL Foundation exam?
- A: ITILFND: ITIL Foundation is a ITIL certification exam. Judging by the questions in our bank, it concentrates on itil, description, provider, definition and desk.
- Q2: What topics does the ITILFND: ITIL Foundation exam cover?
- A: Questions in our ITILFND: ITIL Foundation bank cluster around itil, description, provider, definition, desk, operation, agreement and objectives. Working through the full set is the quickest way to find which of these you are weakest on.
- Q3: How should I prepare for ITILFND: ITIL Foundation?
- A: Work through the ITILFND: ITIL Foundation practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q4: Are these real ITILFND: ITIL Foundation exam questions?
- A: They are drawn from officially released past questions and from community members who have sat ITILFND: ITIL Foundation. Answers are verified and updated weekly.
- Q5: Where do I register for the ITILFND: ITIL Foundation exam?
- A: Register through ITIL directly at https://www.axelos.com/certifications/itil-service-management/. Exampractice is not affiliated with ITIL and does not administer the exam.
- Q6: Is there a free ITILFND: ITIL Foundation sample?
- A: Yes. Every ITILFND: ITIL Foundation page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q7: What are ITIL Certification Exams?
- A: ITIL (Information Technology Infrastructure Library) Certification Exams validate your expertise in IT service management (ITSM). These certifications demonstrate your proficiency in aligning IT services with business needs, following a structured approach to IT service delivery, support, and improvement.
- Q8: Why should I pursue ITIL Certification?
- A: ITIL Certification enhances your professional credibility, showcasing your skills and knowledge in IT service management. This can lead to better job opportunities, higher salaries, and career advancement in IT service management, project management, and related fields.
- Q9: What are the benefits of ITIL Certification?
- A: Benefits include recognition as a certified IT service management professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest ITSM practices and industry standards.
- Q10: Who should take ITIL Certification Exams?
- A: IT professionals, service managers, project managers, business managers, and anyone involved in delivering and supporting IT services should consider these certifications to validate their expertise and advance their careers.
- Q11: What types of ITIL Certification Exams are available?
- A: ITIL offers various certification levels, including:
- Q12: How do I prepare for ITIL Certification Exams?
- A: Preparation can include official ITIL training courses, study guides, practice exams, online tutorials, and hands-on experience in IT service management practices.
- Q13: Where can I take ITIL Certification Exams?
- A: ITIL Certification Exams can be taken at authorized testing centers worldwide or online through remote proctoring, providing flexibility to fit your schedule and location.
- Q14: How do ITIL Certifications impact my career?
- A: ITIL Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management and related fields.
- Q15: Are there any prerequisites for ITIL Certification Exams?
- A: The ITIL Foundation level has no prerequisites. However, advanced levels such as ITIL Managing Professional and ITIL Strategic Leader require prior certification and relevant professional experience. Check the specific requirements for each certification path on the ITIL website.
- Q16: How often do I need to recertify for ITIL Certifications?
- A: ITIL certifications currently do not have a mandatory recertification requirement, but staying updated with the latest ITSM practices and continuing professional development is recommended to maintain your skills and relevance in the industry.