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Free ITIL 4 Create, Deliver and Support (CDS) Exam Questions and Answers
Last updated: March 30, 2025
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ITIL 4 Create, Deliver and Support (CDS)
#Question
What is a benefit of regular service reviews?
A.
They limit feedback
B.
They decrease stakeholder engagement
C.
They provide opportunities to realign services with business objectives
D.
They complicate processes
Correct Answer:
C
Regular service reviews allow organizations to evaluate service performance against objectives and realign services to better meet changing business needs.
#Question
How can organizations manage service performance effectively?
A.
By increasing service offerings
B.
By limiting data collection
C.
By utilizing KPIs and metrics to evaluate success
D.
By ignoring service levels
Correct Answer:
C
Organizations manage service performance effectively by using key performance indicators (KPIs) and metrics to evaluate success and identify areas for improvement.
#Question
In the context of service management, what is the role of stakeholder feedback?
A.
It complicates decision-making
B.
It provides insights for improving services
C.
It increases bureaucratic processes
D.
It has no impact
Correct Answer:
B
Stakeholder feedback provides valuable insights that can guide improvements to services, ensuring they meet user needs and expectations.
#Question
What is the significance of having a dedicated change manager?
A.
To assess and manage the impact of changes
B.
To authorize all changes without criteria
C.
To ignore user requests
D.
To complicate change processes
Correct Answer:
A
A dedicated change manager is essential for assessing and managing the impact of changes, ensuring that they are implemented smoothly without disrupting services.
#Question
Which ITIL practice focuses on identifying opportunities for improving services?
A.
Incident Management
B.
Service Level Management
C.
Change Management
D.
Continual Improvement
Correct Answer:
D
The Continual Improvement practice focuses on identifying opportunities for enhancing services and processes based on performance evaluations and feedback.
#Question
How does effective problem management impact service delivery?
A.
It complicates service transitions
B.
It delays incident resolution
C.
It reduces the number of recurring incidents
D.
It increases service costs
Correct Answer:
C
Effective problem management aims to reduce the number of recurring incidents by addressing the root causes, thus improving overall service delivery and reliability.
#Question
What is the primary function of the service catalog?
A.
To provide information about available services and how to access them
B.
To outline user complaints
C.
To document user feedback
D.
To track incident response times
Correct Answer:
A
The service catalog provides users with clear information about available services, including descriptions and how to request them, enhancing transparency and accessibility.
ITIL 4 Create, Deliver and Support (CDS)
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FAQ
Q1: What are ITIL Certification Exams? A: ITIL (Information Technology Infrastructure Library) Certification Exams validate your expertise in IT service management (ITSM). These certifications demonstrate your proficiency in aligning IT services with business needs, following a structured approach to IT service delivery, support, and improvement.
Q2: Why should I pursue ITIL Certification? A: ITIL Certification enhances your professional credibility, showcasing your skills and knowledge in IT service management. This can lead to better job opportunities, higher salaries, and career advancement in IT service management, project management, and related fields.
Q3: What are the benefits of ITIL Certification? A: Benefits include recognition as a certified IT service management professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest ITSM practices and industry standards.
Q4: Who should take ITIL Certification Exams? A: IT professionals, service managers, project managers, business managers, and anyone involved in delivering and supporting IT services should consider these certifications to validate their expertise and advance their careers.
Q5: What types of ITIL Certification Exams are available? A: ITIL offers various certification levels, including:
- ITIL Foundation
- ITIL 4 Managing Professional (MP)
- ITIL 4 Strategic Leader (SL)
- ITIL 4 Extension Modules
- ITIL Master
Each certification level is tailored to different roles and expertise levels within the IT service management field.
Q6: How do I prepare for ITIL Certification Exams? A: Preparation can include official ITIL training courses, study guides, practice exams, online tutorials, and hands-on experience in IT service management practices.
Q7: Where can I take ITIL Certification Exams? A: ITIL Certification Exams can be taken at authorized testing centers worldwide or online through remote proctoring, providing flexibility to fit your schedule and location.
Q8: How do ITIL Certifications impact my career? A: ITIL Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management and related fields.
Q9: Are there any prerequisites for ITIL Certification Exams? A: The ITIL Foundation level has no prerequisites. However, advanced levels such as ITIL Managing Professional and ITIL Strategic Leader require prior certification and relevant professional experience. Check the specific requirements for each certification path on the ITIL website.
Q10: How often do I need to recertify for ITIL Certifications? A: ITIL certifications currently do not have a mandatory recertification requirement, but staying updated with the latest ITSM practices and continuing professional development is recommended to maintain your skills and relevance in the industry.
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