Free ITIL 4 Service Configuration Management Exam Questions and Answers
ITIL 4 Service Configuration Management is part of the ITIL 4 scheme from PeopleCert. ITIL 4 exams are identified by tier and module rather than by a code — Foundation, then Practitioner modules, then the Specialist, Strategist and Leader modules that stack into the Managing Professional and Strategic Leader designations. Foundation is 40 questions in 60 minutes at 65% and can be self-studied; every module above it requires an accredited training course before you may sit it.
The first 10 questions on this page are free to read, answers included — no account and no card. A plan opens the rest of the bank, the full timed practice test and your weak-topic reporting.
Last updated: September 16, 2026
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- 130 mins · 70%
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Question #1
A service configuration manager must ensure all configuration items (CIs) are categorized correctly. What is one major benefit of CI categorization?
Please select an optionIncorrectCorrect answer: B
Proper categorization simplifies management and helps in identifying relationships among CIs efficiently.
Was this answer correct?Question #2
During a service review, you discover redundancy in configuration items. What should be your first action?
Please select an optionIncorrectCorrect answer: C
Before taking action, reviewing CI relationships will help understand the impact of redundancies.
Was this answer correct?Question #3
What is a primary goal of service configuration management?
Please select an optionIncorrectCorrect answer: B
The main goal is to identify and manage all CIs to ensure effective service delivery.
Was this answer correct?Question #4
You notice discrepancies in the configuration management database (CMDB). What should you do first?
Please select an optionIncorrectCorrect answer: B
Investigating discrepancies helps in understanding the root cause of issues before making updates.
Was this answer correct?Question #5
Why is it important to maintain accurate configuration records?
Please select an optionIncorrectCorrect answer: B
Accurate records are crucial for compliance and audits, ensuring that all CIs are tracked correctly.
Was this answer correct?Question #6
In a major incident, why would the service configuration manager review the CMDB?
Please select an optionIncorrectCorrect answer: C
The CMDB helps identify impacted CIs, aiding in effective incident management.
Was this answer correct?Question #7
If a CI is found to be non-compliant, what immediate action should be taken?
Please select an optionIncorrectCorrect answer: D
Evaluating its impact is essential to determine further actions and risks related to the non-compliance.
Was this answer correct?Question #8
What does the term 'CI' stand for in service configuration management?
Please select an optionIncorrectCorrect answer: B
CI stands for Configuration Item, which is any component that needs to be managed in order to deliver IT services.
Was this answer correct?Question #9
During regular audits, you find outdated CI information. What is the best response to this issue?
Please select an optionIncorrectCorrect answer: B
Keeping CI information current is crucial for effective management and decision-making.
Was this answer correct?Question #10
What is the primary responsibility of a service configuration manager?
Please select an optionIncorrectCorrect answer: B
The primary responsibility is to maintain accurate CI records to support IT service management.
Was this answer correct?
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FAQ
Learn More: https://www.axelos.com/certifications/itil-service-management/
- Q1: What is the ITIL 4 Service Configuration Management exam?
- A: ITIL 4 Service Configuration Management is a ITIL certification exam. Judging by the questions in our bank, it concentrates on CMDB, items and lifecycle.
- Q2: What topics does the ITIL 4 Service Configuration Management exam cover?
- A: Questions in our ITIL 4 Service Configuration Management bank cluster around CMDB, items and lifecycle. Working through the full set is the quickest way to find which of these you are weakest on.
- Q3: How should I prepare for ITIL 4 Service Configuration Management?
- A: Work through the ITIL 4 Service Configuration Management practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q4: Are these real ITIL 4 Service Configuration Management exam questions?
- A: They are drawn from officially released past questions and from community members who have sat ITIL 4 Service Configuration Management. Answers are verified and updated weekly.
- Q5: Where do I register for the ITIL 4 Service Configuration Management exam?
- A: Register through ITIL directly at https://www.axelos.com/certifications/itil-service-management/. Exampractice is not affiliated with ITIL and does not administer the exam.
- Q6: Is there a free ITIL 4 Service Configuration Management sample?
- A: Yes. Every ITIL 4 Service Configuration Management page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q7: What are ITIL Certification Exams?
- A: ITIL (Information Technology Infrastructure Library) Certification Exams validate your expertise in IT service management (ITSM). These certifications demonstrate your proficiency in aligning IT services with business needs, following a structured approach to IT service delivery, support, and improvement.
- Q8: Why should I pursue ITIL Certification?
- A: ITIL Certification enhances your professional credibility, showcasing your skills and knowledge in IT service management. This can lead to better job opportunities, higher salaries, and career advancement in IT service management, project management, and related fields.
- Q9: What are the benefits of ITIL Certification?
- A: Benefits include recognition as a certified IT service management professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest ITSM practices and industry standards.
- Q10: Who should take ITIL Certification Exams?
- A: IT professionals, service managers, project managers, business managers, and anyone involved in delivering and supporting IT services should consider these certifications to validate their expertise and advance their careers.
- Q11: What types of ITIL Certification Exams are available?
- A: ITIL offers various certification levels, including:
- Q12: How do I prepare for ITIL Certification Exams?
- A: Preparation can include official ITIL training courses, study guides, practice exams, online tutorials, and hands-on experience in IT service management practices.
- Q13: Where can I take ITIL Certification Exams?
- A: ITIL Certification Exams can be taken at authorized testing centers worldwide or online through remote proctoring, providing flexibility to fit your schedule and location.
- Q14: How do ITIL Certifications impact my career?
- A: ITIL Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management and related fields.
- Q15: Are there any prerequisites for ITIL Certification Exams?
- A: The ITIL Foundation level has no prerequisites. However, advanced levels such as ITIL Managing Professional and ITIL Strategic Leader require prior certification and relevant professional experience. Check the specific requirements for each certification path on the ITIL website.
- Q16: How often do I need to recertify for ITIL Certifications?
- A: ITIL certifications currently do not have a mandatory recertification requirement, but staying updated with the latest ITSM practices and continuing professional development is recommended to maintain your skills and relevance in the industry.