Free ITIL 4 Problem Management Exam Questions and Answers
ITIL 4 Problem Management is part of the ITIL 4 scheme from PeopleCert. ITIL 4 exams are identified by tier and module rather than by a code — Foundation, then Practitioner modules, then the Specialist, Strategist and Leader modules that stack into the Managing Professional and Strategic Leader designations. Foundation is 40 questions in 60 minutes at 65% and can be self-studied; every module above it requires an accredited training course before you may sit it.
The first 10 questions on this page are free to read, answers included — no account and no card. A plan opens the rest of the bank, the full timed practice test and your weak-topic reporting.
Last updated: September 17, 2026
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- First 10, with answers
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- 130 mins · 70%
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Recommended: Switch to Test Mode to start a practice test that simulates the real exam experience.
Question #1
A major incident has been resolved, but the underlying problem is still unresolved. What should the Problem Management team do next?
Please select an optionIncorrectCorrect answer: A
The team should conduct a post-mortem analysis to identify root causes and prevent future incidents.
Was this answer correct?Question #2
During a review meeting, a member suggests categorizing problems based on their impact. What is the primary benefit of this action?
Please select an optionIncorrectCorrect answer: B
Categorizing based on impact helps to prioritize problems effectively, allowing teams to focus on the most critical issues first.
Was this answer correct?Question #3
A user reports an issue with a specific application, but it is later discovered that multiple users are affected due to a common problem. How should this be classified?
Please select an optionIncorrectCorrect answer: C
This should be classified as a problem, as it indicates an underlying issue affecting multiple users, rather than an isolated incident.
Was this answer correct?Question #4
After identifying a root cause of a recurring issue, what should be the next step in Problem Management?
Please select an optionIncorrectCorrect answer: D
Once the root cause is identified, the next step is to propose a change that resolves the problem permanently.
Was this answer correct?Question #5
A service desk analyst finds a workaround for a known error. What should they do next?
Please select an optionIncorrectCorrect answer: A
Documenting the workaround is essential for future reference and helps others who may encounter the same issue.
Was this answer correct?Question #6
A problem has been identified but lacks enough information to classify its severity. What should be done?
Please select an optionIncorrectCorrect answer: C
The problem should be documented, monitored, and reviewed to gather more information before making classification decisions.
Was this answer correct?Question #7
The team is experiencing difficulties in finding solutions to known errors. What should the Problem Management lead initiate?
Please select an optionIncorrectCorrect answer: C
A brainstorming session can generate new ideas and solutions for known errors, involving the team in collaborative problem-solving.
Was this answer correct?Question #8
An organization identifies multiple recurring problems related to server outages. What process should they consider enhancing?
Please select an optionIncorrectCorrect answer: C
Enhancing Problem Management processes will help identify trends and root causes of the recurring issues, enabling proactive solutions.
Was this answer correct?Question #9
A critical system goes down, and the root cause is determined to be a scheduled change. What concept does this illustrate?
Please select an optionIncorrectCorrect answer: A
This situation illustrates the concept of problem identification, where a recurring issue is linked to the change, emphasizing the need for robust change management processes.
Was this answer correct?Question #10
One of your team members suggests that there are too many known errors. What is a suitable response?
Please select an optionIncorrectCorrect answer: C
Addressing the concern respectfully and suggesting to prioritize critical known errors ensures effective resource allocation and resolution.
Was this answer correct?
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FAQ
Learn More: https://www.axelos.com/certifications/itil-service-management/
- Q1: What is the ITIL 4 Problem Management exam?
- A: ITIL 4 Problem Management is a ITIL certification exam. Judging by the questions in our bank, it concentrates on problem, known, problems, recurring and error.
- Q2: What topics does the ITIL 4 Problem Management exam cover?
- A: Questions in our ITIL 4 Problem Management bank cluster around problem, known, problems, recurring, error, incidents, workaround and despite. Working through the full set is the quickest way to find which of these you are weakest on.
- Q3: How should I prepare for ITIL 4 Problem Management?
- A: Work through the ITIL 4 Problem Management practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q4: Are these real ITIL 4 Problem Management exam questions?
- A: They are drawn from officially released past questions and from community members who have sat ITIL 4 Problem Management. Answers are verified and updated weekly.
- Q5: Where do I register for the ITIL 4 Problem Management exam?
- A: Register through ITIL directly at https://www.axelos.com/certifications/itil-service-management/. Exampractice is not affiliated with ITIL and does not administer the exam.
- Q6: Is there a free ITIL 4 Problem Management sample?
- A: Yes. Every ITIL 4 Problem Management page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q7: What are ITIL Certification Exams?
- A: ITIL (Information Technology Infrastructure Library) Certification Exams validate your expertise in IT service management (ITSM). These certifications demonstrate your proficiency in aligning IT services with business needs, following a structured approach to IT service delivery, support, and improvement.
- Q8: Why should I pursue ITIL Certification?
- A: ITIL Certification enhances your professional credibility, showcasing your skills and knowledge in IT service management. This can lead to better job opportunities, higher salaries, and career advancement in IT service management, project management, and related fields.
- Q9: What are the benefits of ITIL Certification?
- A: Benefits include recognition as a certified IT service management professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest ITSM practices and industry standards.
- Q10: Who should take ITIL Certification Exams?
- A: IT professionals, service managers, project managers, business managers, and anyone involved in delivering and supporting IT services should consider these certifications to validate their expertise and advance their careers.
- Q11: What types of ITIL Certification Exams are available?
- A: ITIL offers various certification levels, including:
- Q12: How do I prepare for ITIL Certification Exams?
- A: Preparation can include official ITIL training courses, study guides, practice exams, online tutorials, and hands-on experience in IT service management practices.
- Q13: Where can I take ITIL Certification Exams?
- A: ITIL Certification Exams can be taken at authorized testing centers worldwide or online through remote proctoring, providing flexibility to fit your schedule and location.
- Q14: How do ITIL Certifications impact my career?
- A: ITIL Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management and related fields.
- Q15: Are there any prerequisites for ITIL Certification Exams?
- A: The ITIL Foundation level has no prerequisites. However, advanced levels such as ITIL Managing Professional and ITIL Strategic Leader require prior certification and relevant professional experience. Check the specific requirements for each certification path on the ITIL website.
- Q16: How often do I need to recertify for ITIL Certifications?
- A: ITIL certifications currently do not have a mandatory recertification requirement, but staying updated with the latest ITSM practices and continuing professional development is recommended to maintain your skills and relevance in the industry.