GCP-GC-REP Represented Practice Questions
The free GCP-GC-REP: Genesys Cloud Certified Professional – Reporting and Analytics questions that deal with represented, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #1
How is an Incoming Call represented in reports?
Correct answer: A
Explanation
Genesys Cloud reports classify direction, so a call arriving from a customer is reported as Inbound; Offered counts interactions presented to a queue rather than naming the direction.
Question #10
How is an Incoming Call represented in reports?
Correct answer: B
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