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- GCP-GC-REP: Genesys Cloud Certified Professional – Reporting and Analytics
Free GCP-GC-REP: Genesys Cloud Certified Professional – Reporting and Analytics Exam Questions and Answers
Last updated: April 1, 2025
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517-GCP-GC-REP: Genesys Cloud Certified Professional – Reporting and Analytics
#Question
A manager wants to improve customer interactions based on satisfaction levels. Which report can help?
A.
Customer Satisfaction Report
B.
Call Volume Report
C.
Interaction Analysis Report
D.
Service Quality Report
Correct Answer:
A
The Customer Satisfaction Report specifically addresses customer satisfaction levels, providing insights that help improve engagement strategies.
#Question
What is a primary goal of using reporting features in Genesys Cloud?
A.
To generate random data
B.
To enhance decision-making
C.
To minimize user interaction
D.
To avoid compliance
Correct Answer:
B
Enhancing decision-making is a primary goal of utilizing reporting features in Genesys Cloud, providing the insights necessary for informed strategic planning.
#Question
Which visual tool is effective for representing performance data over time?
A.
Line Chart
B.
Waterfall Chart
C.
Donut Chart
D.
Radar Chart
Correct Answer:
A
A Line Chart is particularly effective for representing performance data that exhibits trends over time, allowing for clarity in visualizing changes.
#Question
What type of report helps understand the effectiveness of training sessions for agents?
A.
Training Impact Report
B.
Service Analytics Report
C.
Interaction Performance Report
D.
Customer Feedback Report
Correct Answer:
A
The Training Impact Report evaluates how training sessions have influenced the performance of agents, measuring improvements post-training.
#Question
What is a benefit of having automated report generation in Genesys Cloud?
A.
Complicates the reporting process
B.
Saves time and effort
C.
Reduces data accuracy
D.
Limits user engagement
Correct Answer:
B
Automated report generation saves time and effort for organizations by streamlining the creation of reports and ensuring timely access to important data insights.
#Question
Which analysis method supports decision-making by providing a detailed look at multiple variables affecting performance?
A.
Descriptive Analysis
B.
Singular Analysis
C.
Qualitative Analysis
D.
Multivariate Analysis
Correct Answer:
D
Multivariate Analysis examines multiple variables simultaneously, providing a detailed view that aids in informed decision-making based on performance metrics.
#Question
A company is interested in the effectiveness of their customer re-engagement strategies. What report should they analyze?
A.
Lead Conversion Report
B.
Re-engagement Metrics Report
C.
Customer Satisfaction Report
D.
Employee Turnover Report
Correct Answer:
B
The Re-engagement Metrics Report focuses on the success of strategies aimed at re-engaging customers, providing insights into effectiveness and areas for improvement.
517-GCP-GC-REP: Genesys Cloud Certified Professional – Reporting and Analytics
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FAQ
Q1: What are Genesys Certification Exams? A: Genesys Certification Exams validate your expertise in using and managing Genesys’ customer experience (CX) and contact center solutions. These certifications demonstrate your proficiency in deploying, configuring, and troubleshooting Genesys technologies to improve customer interactions and operational efficiency.
Q2: Why should I pursue Genesys Certification? A: Genesys Certification enhances your professional credibility, showcasing your skills and knowledge in customer experience and contact center solutions. This can lead to better job opportunities, higher salaries, and career advancement in IT, customer service, and contact center management.
Q3: What are the benefits of Genesys Certification? A: Benefits include recognition as a certified Genesys professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest Genesys technologies and best practices.
Q4: Who should take Genesys Certification Exams? A: IT professionals, system administrators, contact center managers, and anyone involved in designing, implementing, and managing customer experience solutions using Genesys products should consider these certifications to validate their expertise and advance their careers.
Q5: What types of Genesys Certification Exams are available? A: Genesys offers various certification paths, including:
- Genesys Certified Associate (GCA)
- Genesys Certified Professional (GCP)
- Genesys Certified Developer (GCD) Each certification path is tailored to different roles and expertise levels within the Genesys ecosystem.
Q6: How do I prepare for Genesys Certification Exams? A: Preparation can include official Genesys training courses, study guides, practice exams, online tutorials, and hands-on experience with Genesys products and solutions.
Q7: Where can I take Genesys Certification Exams? A: Genesys Certification Exams can be taken online or at authorized testing centers worldwide, providing flexibility to fit your schedule and location.
Q8: How do Genesys Certifications impact my career? A: Genesys Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in customer experience management, IT, and contact center operations.
Q9: Are there any prerequisites for Genesys Certification Exams? A: Some exams may have prerequisites, such as foundational knowledge or prior certifications. Check the specific requirements for each certification path on the Genesys website.
Q10: How often do I need to recertify for Genesys Certifications? A: Genesys Certifications typically require recertification every two years to ensure that certified professionals stay updated with the latest customer experience technologies and industry practices.
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