GCP-GC-REP Queue Practice Questions
The free GCP-GC-REP: Genesys Cloud Certified Professional – Reporting and Analytics questions that deal with queue, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #5
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
Correct answer: A
Explanation
The Genesys Cloud Resource Center is the official documentation source and defines how each report metric, including ASA, is calculated.
Question #7
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)
Select 5 answers.
Correct answer: A, B, C, D, F
Explanation
Offered, Answer%, Service Level%, ASA and Avg Wait all describe interactions arriving at and waiting in a queue, so they apply only to inbound queue traffic; handle time, hold and transfer also occur on outbound and non-queue interactions.
Question #8
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
Correct answer: B
Explanation
User Status Detail tracks presence statuses such as Available, Busy and Away; queue-related activity like interacting, idle and not responding appears in agent queue or status detail views for On Queue work.
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