Free EX0-115: IT Service Management Foundation based on ISO / IEC 20000 Exam Questions and Answers
IT Service Management Foundation based on ISO / IEC 20000 is exam EX0-115, part of EXIN certification. EXIN is a vendor-neutral Dutch exam institute covering agile and DevOps, service management, data protection and security. Its exams are usually 30 to 40 multiple-choice questions in 60 to 90 minutes, and 65% to pass is consistent across the modules.
The first 10 questions on this page are free to read, answers included — no account and no card. A plan opens the rest of the bank, the full timed practice test and your weak-topic reporting.
Last updated: September 12, 2026
- Exam code
- EX0-115
- Provider
- EXIN
- Questions in our bank
- 1000+
- Free to read
- First 10, with answers
- Official page
- Official Exam website
- Our test mode duration & pass mark
- 130 mins · 70%
Recommended: Switch to Test Mode to start a practice test that simulates the real exam experience.
Question #1
What is the main purpose of IT Service Management according to ISO/IEC 20000?
Please select an optionIncorrectCorrect answer: C
The main purpose of IT Service Management is to provide high-quality IT services in line with the needs of the business.
Was this answer correct?Question #2
Which of the following is NOT a key principle of ISO/IEC 20000?
Please select an optionIncorrectCorrect answer: A
Cost minimization is an important aspect of business but is not specifically a principle of ISO/IEC 20000.
Was this answer correct?Question #3
In the context of ISO/IEC 20000, what does the term "service delivery" refer to?
Please select an optionIncorrectCorrect answer: D
Service delivery encompasses the activities involved in delivering services to customers effectively and efficiently.
Was this answer correct?Question #4
What role does the Service Level Agreement (SLA) play in IT Service Management?
Please select an optionIncorrectCorrect answer: A
The SLA outlines the expected service levels, ensuring both parties have clear expectations regarding service quality and performance.
Was this answer correct?Question #5
Which process is responsible for managing incidents within an IT Service Management framework?
Please select an optionIncorrectCorrect answer: B
Incident Management is the process responsible for restoring normal service operations as quickly as possible following an incident.
Was this answer correct?Question #6
Which of the following best defines the term "service provider" in IT Service Management?
Please select an optionIncorrectCorrect answer: D
A service provider is any organization providing services to customers, including internal departments as well as external companies.
Was this answer correct?Question #7
In ITIL, what is the definition of a 'problem'?
Please select an optionIncorrectCorrect answer: C
A problem is an unknown issue that is causing one or more incidents, and its cause is not yet identified.
Was this answer correct?Question #8
In the context of ISO/IEC 20000, what does the term "outsourcing" refer to?
Please select an optionIncorrectCorrect answer: D
Outsourcing refers to contracting third-party service providers to fulfill certain services or processes that could be handled internally.
Was this answer correct?Question #9
What is the purpose of the Continual Service Improvement (CSI) phase in the service lifecycle?
Please select an optionIncorrectCorrect answer: D
The purpose of CSI is to continually improve the effectiveness and efficiency of IT services to meet business needs.
Was this answer correct?Question #10
What is the key focus of Change Management in ISO/IEC 20000?
Please select an optionIncorrectCorrect answer: B
Change Management focuses on minimizing risks and impacts of changes on the IT services during implementation.
Was this answer correct?
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FAQ
Learn More: https://www.exin.com/certifications/
- Q1: What is the EX0-115: IT Service Management Foundation based on ISO / IEC 20000 exam?
- A: EX0-115: IT Service Management Foundation based on ISO / IEC 20000 is a Exin certification exam. Judging by the questions in our bank, it concentrates on itil, continual, incidents, objectives and delivery.
- Q2: What topics does the EX0-115: IT Service Management Foundation based on ISO / IEC 20000 exam cover?
- A: Questions in our EX0-115: IT Service Management Foundation based on ISO / IEC 20000 bank cluster around itil, continual, incidents, objectives and delivery. Working through the full set is the quickest way to find which of these you are weakest on.
- Q3: How should I prepare for EX0-115: IT Service Management Foundation based on ISO / IEC 20000?
- A: Work through the EX0-115: IT Service Management Foundation based on ISO / IEC 20000 practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q4: Are these real EX0-115: IT Service Management Foundation based on ISO / IEC 20000 exam questions?
- A: They are drawn from officially released past questions and from community members who have sat EX0-115: IT Service Management Foundation based on ISO / IEC 20000. Answers are verified and updated weekly.
- Q5: Where do I register for the EX0-115: IT Service Management Foundation based on ISO / IEC 20000 exam?
- A: Register through Exin directly at https://www.exin.com/certifications/. Exampractice is not affiliated with Exin and does not administer the exam.
- Q6: Is there a free EX0-115: IT Service Management Foundation based on ISO / IEC 20000 sample?
- A: Yes. Every EX0-115: IT Service Management Foundation based on ISO / IEC 20000 page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q7: What are EXIN Certification Exams?
- A: EXIN Certification Exams validate your expertise in various IT and business management disciplines, including IT service management, Agile Scrum, information security, and data protection. These certifications demonstrate your proficiency in implementing and managing IT processes, projects, and security practices.
- Q8: Why should I pursue EXIN Certification?
- A: EXIN Certification enhances your professional credibility, showcasing your skills and knowledge in IT and business management. This can lead to better job opportunities, higher salaries, and career advancement in IT, project management, and information security fields.
- Q9: What are the benefits of EXIN Certification?
- A: Benefits include recognition as a certified professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest IT and business management trends and best practices.
- Q10: Who should take EXIN Certification Exams?
- A: IT professionals, project managers, security analysts, data protection officers, and anyone involved in managing IT services, projects, or information security should consider these certifications to validate their expertise and advance their careers.
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- A: EXIN offers various certification paths, including:
- Q12: How do I prepare for EXIN Certification Exams?
- A: Preparation can include official EXIN training courses, study guides, practice exams, online tutorials, and hands-on experience in relevant IT and business management practices.
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- A: EXIN Certification Exams can be taken online or at authorized testing centers worldwide, providing flexibility to fit your schedule and location.
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- A: The recertification requirements for EXIN Certifications vary by certification but typically involve continuing education to ensure that certified professionals stay updated with the latest industry practices and standards.