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Free EXIN VeriSM Essentials (VERISM-E) Exam Questions and Answers
Last updated: March 30, 2025
Examtopics EXIN VeriSM Essentials (VERISM-E) Prepaway Real Exam Questions and dumps free download
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EXIN VeriSM Essentials (VERISM-E)
#Question
Why is understanding user demographics important in service design?
A.
It complicates development
B.
It helps tailor services
C.
It increases costs
D.
It limits creativity
Correct Answer:
B
Understanding user demographics helps tailor services to meet the specific needs and preferences of users effectively.
#Question
What is a fundamental aspect of successful service transitions?
A.
Rigid goals
B.
Minimal feedback
C.
Maximum cost
D.
Clear communication
Correct Answer:
D
Clear communication is vital during service transitions to manage expectations and ensure alignment among stakeholders.
#Question
How does fostering a collaborative environment impact service delivery?
A.
It increases isolation
B.
It reduces input
C.
It complicates processes
D.
It enhances creativity
Correct Answer:
D
A collaborative environment enhances creativity, allowing for innovative solutions to emerge.
#Question
What is the role of a service catalog in service management?
A.
To enforce policies
B.
To list available services
C.
To complicate communication
D.
To limit service options
Correct Answer:
B
A service catalog lists available services, providing visibility and clarity to users and stakeholders.
#Question
Why is it important to establish key performance indicators (KPIs) for services?
A.
To increase complexity
B.
To measure success
C.
To ignore failures
D.
To complicate reporting
Correct Answer:
B
KPIs provide measurable targets to evaluate the success of services and inform decision-making.
#Question
How can continuous learning benefit service teams?
A.
It complicates processes
B.
It limits success
C.
It enhances adaptability
D.
It increases risks
Correct Answer:
C
Continuous learning enhances adaptability, allowing teams to respond effectively to changing situations.
#Question
What does the term "service lifecycle" refer to in service management?
A.
The technology used
B.
The marketing strategy
C.
The costs associated with services
D.
The stages of service delivery
Correct Answer:
D
The service lifecycle refers to the stages that a service goes through from conception to retirement.
EXIN VeriSM Essentials (VERISM-E)
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