Free EX0-001: ITIL Foundation (syllabus 2011) Exam Questions and Answers
ITIL Foundation (syllabus 2011) is exam EX0-001, part of EXIN certification. EXIN is a vendor-neutral Dutch exam institute covering agile and DevOps, service management, data protection and security. Its exams are usually 30 to 40 multiple-choice questions in 60 to 90 minutes, and 65% to pass is consistent across the modules.
The first 10 questions on this page are free to read, answers included — no account and no card. A plan opens the rest of the bank, the full timed practice test and your weak-topic reporting.
Last updated: September 13, 2026
- Exam code
- EX0-001
- Provider
- EXIN
- Questions in our bank
- 1000+
- Free to read
- First 10, with answers
- Official page
- Official Exam website
- Our test mode duration & pass mark
- 130 mins · 70%
Recommended: Switch to Test Mode to start a practice test that simulates the real exam experience.
Question #1
"What is the main purpose of Service Strategy?
Please select an optionIncorrectCorrect answer: D
Service Strategy is focused on aligning IT services with business objectives and ensuring that the services meet business needs.",,,,
Was this answer correct?Question #2
"Which process is responsible for managing service requests from users?
Please select an optionIncorrectCorrect answer: B
Service Request Management handles user requests regarding the services provided.",,,,
Was this answer correct?Question #3
"In ITIL, what is defined as a formal proposal for a change?
Please select an optionIncorrectCorrect answer: D
A Request for Change (RFC) is the formal proposal for changes to any configuration item or service.",,,,
Was this answer correct?Question #4
"What does the term 'Incident' refer to in ITIL?
Please select an optionIncorrectCorrect answer: B
An incident is defined as an unplanned interruption to an IT service or a reduction in its quality.",,,,
Was this answer correct?Question #5
"Which stage of the Service Lifecycle focuses on the continual improvement of services?
Please select an optionIncorrectCorrect answer: B
Continual Service Improvement (CSI) is dedicated to identifying and making improvements to services.",,,,
Was this answer correct?Question #6
"What is the objective of Problem Management?
Please select an optionIncorrectCorrect answer: A
Problem Management aims to prevent incidents by understanding their root causes and ensuring they are addressed.",,,,
Was this answer correct?Question #7
"What document outlines a service's current state, its expected state, and the changes needed?
Please select an optionIncorrectCorrect answer: C
A Service Design Package provides all necessary information regarding service design including current and expected state.",,,,
Was this answer correct?Question #8
"In which phase of the ITIL service lifecycle is service delivery primarily focused on?
Please select an optionIncorrectCorrect answer: B
Service Operation primarily focuses on delivering the agreed levels of service to users.",,,,
Was this answer correct?Question #9
"What is meant by the term 'configuration item' (CI) in ITIL?
Please select an optionIncorrectCorrect answer: B
A Configuration Item (CI) is any component that needs to be managed to deliver an IT service.",,,,
Was this answer correct?Question #10
"Who is typically accountable for the performance of IT services in an organization?
Please select an optionIncorrectCorrect answer: B
The Service Owner is the person accountable for the performance and ongoing improvement of a service.",,,,
Was this answer correct?
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FAQ
Learn More: https://www.exin.com/certifications/
- Q1: What is the EX0-001: ITIL Foundation (syllabus 2011) exam?
- A: EX0-001: ITIL Foundation (syllabus 2011) is a Exin certification exam. Judging by the questions in our bank, it concentrates on itil, lifecycle, stage, meets and incidents.
- Q2: What topics does the EX0-001: ITIL Foundation (syllabus 2011) exam cover?
- A: Questions in our EX0-001: ITIL Foundation (syllabus 2011) bank cluster around itil, lifecycle, stage, meets, incidents, known, state and focuses. Working through the full set is the quickest way to find which of these you are weakest on.
- Q3: How should I prepare for EX0-001: ITIL Foundation (syllabus 2011)?
- A: Work through the EX0-001: ITIL Foundation (syllabus 2011) practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q4: Are these real EX0-001: ITIL Foundation (syllabus 2011) exam questions?
- A: They are drawn from officially released past questions and from community members who have sat EX0-001: ITIL Foundation (syllabus 2011). Answers are verified and updated weekly.
- Q5: Where do I register for the EX0-001: ITIL Foundation (syllabus 2011) exam?
- A: Register through Exin directly at https://www.exin.com/certifications/. Exampractice is not affiliated with Exin and does not administer the exam.
- Q6: Is there a free EX0-001: ITIL Foundation (syllabus 2011) sample?
- A: Yes. Every EX0-001: ITIL Foundation (syllabus 2011) page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q7: What are EXIN Certification Exams?
- A: EXIN Certification Exams validate your expertise in various IT and business management disciplines, including IT service management, Agile Scrum, information security, and data protection. These certifications demonstrate your proficiency in implementing and managing IT processes, projects, and security practices.
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- A: EXIN Certification enhances your professional credibility, showcasing your skills and knowledge in IT and business management. This can lead to better job opportunities, higher salaries, and career advancement in IT, project management, and information security fields.
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- A: Benefits include recognition as a certified professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest IT and business management trends and best practices.
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- A: IT professionals, project managers, security analysts, data protection officers, and anyone involved in managing IT services, projects, or information security should consider these certifications to validate their expertise and advance their careers.
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- A: EXIN offers various certification paths, including:
- Q12: How do I prepare for EXIN Certification Exams?
- A: Preparation can include official EXIN training courses, study guides, practice exams, online tutorials, and hands-on experience in relevant IT and business management practices.
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- A: EXIN Certification Exams can be taken online or at authorized testing centers worldwide, providing flexibility to fit your schedule and location.
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