Free 220-1202: CompTIA A+ Certification Exam: Core 2 Exam Questions and Answers
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Last updated: September 19, 2026
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- 220-1202
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Question #1
Every time a user loads a specific spreadsheet, their computer is temporarily unresponsive. The user also notices that the title bar indicates the application is not responding. Which of the following would a technician most likely inspect?
Please select an optionIncorrectCorrect answer: D
Comprehensive and Detailed Explanation From Exact Extract: If a system becomes unresponsive while opening a specific spreadsheet, the issue is likely tied to the file's size or the complexity of its content (e.g., embedded formulas, macros, or graphics). High memory utilization caused by the file can lead to temporary freezing or application "Not Responding" messages. Checking the spreadsheet's file size and monitoring system memory in Task Manager will help isolate performance bottlenecks. * A. Anti-malware logs are important for security troubleshooting but less likely relevant to spreadsheet-related performance issues. * B. Workstation repair is for system-wide problems and not necessary for a single-file issue. * C. Bandwidth relates to network usage and wouldn't impact opening a local file. Reference: CompTIA A+ 220-1102 Objective 3.3: Troubleshoot common application issues. Study Guide Section: Troubleshooting application slowness and performance using Task Manager and resource monitoring tools ===========================
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Recently, the number of users sharing smartphone passcodes has increased. The management team wants a technician to deploy a more secure screen lock method. Which of the following technologies should the technician use?
Please select an optionIncorrectCorrect answer: B
Comprehensive and Detailed Explanation From Exact Extract: Facial recognition is a biometric authentication method that ties access to a unique physical feature of the user. Unlike passcodes or pattern locks—which can be easily shared—facial recognition provides a more secure and non-transferable form of access. It also enhances user convenience and is widely supported by modern smartphones. * A. Pattern locks can still be shared and are less secure. * C. Device encryption protects data but does not prevent screen access if a passcode is shared. * D. Multifactor authentication typically applies to app or account access, not basic phone unlocking. Reference: CompTIA A+ 220-1102 Objective 2.2: Compare and contrast common security measures and authentication technologies. Study Guide Section: Biometric screen lock technologies (e.g., facial recognition, fingerprint) ===========================
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A company would like to deploy baseline images to new computers as they are started up on the network. Which of the following boot processes should the company use for this task?
Please select an optionIncorrectCorrect answer: D
Comprehensive and Detailed Explanation From Exact Extract: PXE (Preboot Execution Environment) allows workstations to boot over the network and download an OS image from a server. It is ideal for automating mass deployments using baseline images across many machines without the need for physical media. * A. An ISO is a disk image file but requires mounting or physical media. * B. Secure Boot is a security feature, not a method of deploying OS images. * C. USB requires manual installation and is not suitable for automated deployment at scale. Reference: CompTIA A+ 220-1102 Objective 1.4: Given a scenario, use appropriate Microsoft operating system installation methods. Study Guide Section: Remote installation methods — PXE boot deployment ===========================
Was this answer correct?Question #4
A technician is using a credential manager to safeguard a large number of credentials. Which of the following is important for using this application?
Please select an optionIncorrectCorrect answer: B
Comprehensive and Detailed Explanation From Exact Extract: Credential managers or password vaults (e.g., Windows Credential Manager, KeePass, or LastPass) store passwords securely. The integrity of such tools heavily depends on the strength of the master password protecting the vault. If compromised, all saved credentials could be exposed. Therefore, setting a secure master password is crucial. * A. Login time restrictions are general user account settings, not specific to credential managers. * C. TPM is used more commonly for full disk encryption, not specifically required for password managers. * D. The lock screen protects general access but does not protect stored credentials alone. Reference: CompTIA A+ 220-1102 Objective 2.2: Compare and contrast authentication technologies and secure credential storage. Study Guide Section: Password management and protection best practices ===========================
Was this answer correct?Question #5
Which of the following is the quickest way to move from Windows 10 to Windows 11 without losing data?
Please select an optionIncorrectCorrect answer: D
Comprehensive and Detailed Explanation From Exact Extract: An in-place upgrade is the fastest and most efficient way to upgrade from Windows 10 to Windows 11 while keeping all user data, applications, and settings intact. This method is often used when the hardware meets Windows 11 requirements and no system reconfiguration is necessary. * A. gpupdate is used to refresh Group Policy settings — unrelated to OS upgrades. * B. Image deployment typically replaces the current OS and may not retain user data unless specifically customized. * C. A clean install requires formatting the drive and starting fresh, which removes all data. Reference: CompTIA A+ 220-1102 Objective 1.4: Given a scenario, use appropriate Microsoft operating system installation methods. Study Guide Section: In-place upgrade vs. clean install methods ===========================
Was this answer correct?Question #6
Which of the following is the best way to distribute custom images to 800 devices that include four device vendor classes with two types of user groups?
Please select an optionIncorrectCorrect answer: D
Comprehensive and Detailed Explanation From Exact Extract: In enterprise environments, network-based deployment solutions (such as Windows Deployment Services or SCCM) allow administrators to push images across the network to hundreds of devices efficiently. These tools support hardware-specific drivers (for different vendor classes) and can accommodate user-group configurations using task sequences or answer files. A and B (xcopy and robocopy) are file-level tools and not designed for full OS image deployment. * C. Using local tools per device is inefficient for large-scale rollouts (800 devices). * D. Network-based deployment is the industry standard for this scale. Reference: CompTIA A+ 220-1102 Objective 1.4: Given a scenario, use appropriate Microsoft operating system installation methods. Study Guide Section: Deployment methods (including PXE boot, image deployment) ===========================
Was this answer correct?Question #7
Which of the following is the best reason for a network engineering team to provide a help desk technician with IP addressing information to use on workstations being deployed in a secure network segment?
Please select an optionIncorrectCorrect answer: C
Comprehensive and Detailed Explanation From Exact Extract: In secure or isolated network segments, DHCP may be disabled to reduce the risk of unauthorized device connections or to maintain strict IP assignment control. In such cases, the help desk technician must manually configure IP settings (including IP address, subnet mask, gateway, and DNS servers). This ensures the workstation communicates properly within that segment. * A. DNS server restriction is unrelated to manual IP configuration. * B. Allow lists refer to traffic access, but manual IP assignment is due to lack of DHCP, not allow lists. * D. NAC servers control access but don't replace the need for IP addressing. Reference: CompTIA A+ 220-1102 Objective 1.7: Given a scenario, troubleshoot common operating system and network issues. Study Guide Section: IP configuration and DHCP-related deployment scenarios ===========================
Was this answer correct?Question #8
A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following should a technician do to resolve the issue?
Please select an optionIncorrectCorrect answer: B
Comprehensive and Detailed Explanation From Exact Extract: When a spreadsheet becomes very large, opening and processing it requires more memory (RAM). If the system doesn't have sufficient memory, it may fail to load the file properly. Upgrading or increasing the available RAM can resolve performance and loading issues with very large files. * A. Restore points roll back system settings, not individual file content. * C. Defragmentation optimizes disk performance but won't help with memory issues. * D. Network speed has no effect if the file is stored and opened locally. Reference: CompTIA A+ 220-1102 Objective 3.3: Troubleshoot common application and performance issues. Study Guide Section: Troubleshooting large-file performance and system resource limitations ===========================
Was this answer correct?Question #9
A computer technician is implementing a solution to support a new internet browsing policy for a customer's business. The policy prohibits users from accessing unauthorized websites based on categorization. Which of the following should the technician configure on the SOHO router?
Please select an optionIncorrectCorrect answer: C
Comprehensive and Detailed Explanation From Exact Extract: Content filtering allows administrators to block or allow access to websites based on categories (e.g., social media, adult content, streaming). On a SOHO (Small Office/Home Office) router, this is often built-in or available via DNS-level filtering, and is the most appropriate method for enforcing browsing policies without needing to touch each individual device. * A. Secure management access protects router admin interfaces but doesn't control user browsing. * B. Group Policy Editor is a Windows tool, not used on routers. * D. A firewall can block specific IPs or ports, but it doesn't categorize web content. Reference: CompTIA A+ 220-1102 Objective 2.2: Compare and contrast security measures and tools. Study Guide Section: SOHO router security features — content filtering, parental controls
Was this answer correct?Question #10
A technician is preparing to replace the batteries in a rack-mounted UPS system. After ensuring the power is turned off and the batteries are fully discharged, the technician needs to remove the battery modules from the bottom of the rack. Which of the following steps should the technician take?
Please select an optionIncorrectCorrect answer: B
Comprehensive and Detailed Explanation From Exact Extract: UPS batteries are heavy and often located at the bottom of racks to maintain balance. Safe removal requires the use of correct lifting techniques to avoid injury. OSHA and workplace safety standards emphasize ergonomic handling when dealing with heavy equipment. * A. Fire suppression readiness is important for fire safety but not specifically relevant to battery removal. * C. Antistatic bags are for electronic components, not heavy battery modules. * D. A face mask is not generally necessary unless there is a chemical leak, which is not indicated here. Reference: CompTIA A+ 220-1102 Objective 4.3: Explain common safety and environmental impacts and procedures. Study Guide Section: Safe handling procedures — lifting techniques, battery handling ===========================
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