CPHQ Patient Practice Questions

A patient complaints of delayed test results that hinder treatment. What should the quality manager do first?

• AA. Apologize to the patient
• BB. Review lab protocols
• CC. Notify the physician
• DD. Conduct a root cause analysis

The hospital received low patient satisfaction scores. Which action should the healthcare quality leader take?

• AA. Implement staff training
• BB. Increase funding
• CC. Change management
• DD. Reward staff

After introducing a new patient care guideline, feedback indicates confusion among staff. What should be done?

• AA. Update the guideline
• BB. Schedule a meeting
• CC. Provide training sessions
• DD. Ignore the feedback

An external audit reveals significant discrepancies in patient billing. What preventive action should be taken first?

• AA. Disregard findings
• BB. Increase billing frequency
• CC. Issue a public apology
• DD. Retrain billing staff