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Free CPHQ: Certified Professional in Healthcare Quality Exam Questions and Answers
Last updated: March 31, 2025
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654-CPHQ: Certified Professional in Healthcare Quality
#Question
A new patient safety project is being introduced. What is a critical element to ensure its success?
A.
Reducing staff input
B.
Limiting training opportunities
C.
Involving frontline staff in the process
D.
Increasing administrative oversight
#Question
What is the first step in addressing negative patient satisfaction scores?
A.
Ignore the scores
B.
Increase staff hours
C.
Blame the patients
D.
Identify specific issues and trends
#Question
How can healthcare leaders support an organization-wide culture of safety?
A.
Model safe practices and behaviors
B.
Limit staff communication
C.
Increase penalties for errors
D.
Focus solely on compliance
#Question
A healthcare organization is assessing its strategies for patient-centered care. What is a vital area to focus on?
A.
Ignoring patient feedback
B.
Increasing administrative procedures
C.
Reducing clinician communication
D.
Incorporating patient preferences
#Question
When aiming to improve care quality, what is an essential factor to consider regarding staff engagement?
A.
Reduce communication
B.
Lower training standards
C.
Increase oversight
D.
Listen to staff feedback
#Question
In the event of a non-compliance issue discovered during an audit, what should be the immediate response?
A.
Increase penalties
B.
Blame individual staff
C.
Ignore the issue
D.
Investigate the root cause
#Question
A hospital has identified a need to improve patient education regarding discharge instructions. What should be prioritized?
A.
Blame patients for non-compliance
B.
Increase staff workloads
C.
Limit patient communication
D.
Develop easy-to-understand materials
654-CPHQ: Certified Professional in Healthcare Quality
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