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Free CIS-FSM: Certified Implementation Specialist - Field Service Mangement Exam Questions and Answers
Last updated: January 14, 2025
Examtopics CIS-FSM: Certified Implementation Specialist - Field Service Mangement Prepaway Real Exam Questions and dumps free download
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618-CIS-FSM: Certified Implementation Specialist - Field Service Mangement
#Question
How can performance reviews improve technician capabilities?
A.By identifying areas for development
B.By increasing workload
C.By discouraging growth
D.By providing minimal feedback
Correct Answer:
A
Performance reviews help identify areas for development, allowing technicians to enhance their skills and effectiveness over time.
#Question
What is the importance of reliable communication in field service management?
A.Reduces customer engagement
B.Increases confusion
C.Limits information sharing
D.Fosters trust and efficiency
Correct Answer:
D
Reliable communication fosters trust and efficiency, enhancing customer relationships and operational clarity.
#Question
How can field service management systems support compliance with regulations?
A.Limiting process visibility
B.Providing templates for documentation
C.By increasing audits
D.Reducing training
Correct Answer:
B
Providing templates for documentation helps ensure that all regulatory requirements are captured and easily managed, supporting compliance efforts.
#Question
When dealing with a challenging customer situation, what should a technician focus on?
A.Exposing any faults
B.Resolving the issue
C.Remaining calm and professional
D.Justification for delays
Correct Answer:
C
Remaining calm and professional during challenging interactions fosters a constructive dialogue and enhances problem resolution chances.
#Question
What essential data should be collected during a service visit?
A.Competitors' strategies
B.Personal opinions
C.Company finances
D.Service outcomes and customer feedback
Correct Answer:
D
Collecting service outcomes and customer feedback during visits is crucial for continuous service improvement and maintaining quality assurance standards.
#Question
If a technician faces language barriers with a customer, what should they do?
A.Get a translator
B.Complete the task quickly
C.Ignore the customer
D.Assume understanding
Correct Answer:
A
Getting a translator ensures effective communication with the customer, which is critical for proper service delivery and satisfaction.
#Question
What can cause delays in service delivery?
A.Strong team collaboration
B.Efficient scheduling
C.Clear communication
D.Unforeseen circumstances and equipment failures
Correct Answer:
D
Unforeseen circumstances and equipment failures can significantly disrupt planned schedules and cause delays in service delivery.
618-CIS-FSM: Certified Implementation Specialist - Field Service Mangement
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