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Free CSA: ServiceNow Certified System Administrator Exam Questions and Answers
Last updated: March 31, 2025
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629-CSA: ServiceNow Certified System Administrator
#Question
182. When a new version of ServiceNow is released, what is a major consideration for the administrator?
A.
User training
B.
Testing compatibility
C.
Potential data loss
D.
Downtime for users
Correct Answer:
B
Testing compatibility of all existing integrations and customizations with the new version is crucial to ensure a smooth upgrade process and functionality.
#Question
181. Which feature in ServiceNow assists in tracking and managing compliance with IT regulations and policies?
A.
Service Catalog
B.
Change Management
C.
Audit Logs
D.
CMDB
Correct Answer:
C
Audit Logs track detailed information regarding changes and access, essential for maintaining compliance with IT regulations and internal policies.
#Question
122. Which feature in ServiceNow allows users to access and request services offered by the IT department easily?
A.
Knowledge Base
B.
Problem Management
C.
Incident Management
D.
Service Catalog
Correct Answer:
D
The Service Catalog is designed specifically to provide a user-friendly interface for users to access and request various IT services conveniently.
#Question
121. To maintain an effective change management process, what must be regularly reviewed?
A.
Audit logs
B.
Configuration items
C.
Change requests
D.
User feedback
Correct Answer:
A
Regularly reviewing audit logs helps in assessing the effectiveness of the change management process by tracking all changes made and their impacts.
#Question
120. What is the purpose of an escalation policy in ServiceNow?
A.
Approve changes
B.
Increase severity
C.
Define responsibilities
D.
Track incidents
Correct Answer:
C
An escalation policy clarifies the responsibilities and protocols for escalating incidents based on severity or impact.
#Question
119. When establishing service level targets, what should be taken into account?
A.
All of the above
B.
Market trends
C.
User feedback
D.
Internal goals
Correct Answer:
A
Considering internal goals, user feedback, and market trends helps set realistic and relevant service level targets.
#Question
118. If you need to frequently share documents related to service changes, which feature can be handy?
A.
Change Requests
B.
Incident Management
C.
User Accounts
D.
Knowledge Base
Correct Answer:
D
The Knowledge Base allows users to store and share documents efficiently related to changes and processes.
629-CSA: ServiceNow Certified System Administrator
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FAQ
Q1: What are ServiceNow Certification Exams? A: ServiceNow Certification Exams validate your expertise in using and managing ServiceNow’s cloud-based platform for IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). These certifications demonstrate your proficiency in deploying, configuring, and optimizing ServiceNow solutions to enhance business processes and IT services.
Q2: Why should I pursue ServiceNow Certification? A: ServiceNow Certification enhances your professional credibility, showcasing your skills and knowledge in ServiceNow solutions. This can lead to better job opportunities, higher salaries, and career advancement in IT service management, IT operations, and IT business management roles.
Q3: What are the benefits of ServiceNow Certification? A: Benefits include recognition as a certified ServiceNow professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest ServiceNow technologies and best practices.
Q4: Who should take ServiceNow Certification Exams? A: IT professionals, system administrators, developers, consultants, and anyone involved in managing and implementing ServiceNow solutions should consider these certifications to validate their expertise and advance their careers.
Q5: What types of ServiceNow Certification Exams are available? A: ServiceNow offers various certification paths, including:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) with specializations such as ITSM, HR, Customer Service Management (CSM), and more
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Technical Architect (CTA)
Each certification path is tailored to different roles and expertise levels within the ServiceNow ecosystem.
Q6: How do I prepare for ServiceNow Certification Exams? A: Preparation can include official ServiceNow training courses, study guides, practice exams, online tutorials, and hands-on experience with ServiceNow products and solutions.
Q7: Where can I take ServiceNow Certification Exams? A: ServiceNow Certification Exams can be taken online with remote proctoring or at authorized testing centers, providing flexibility to fit your schedule and location.
Q8: How do ServiceNow Certifications impact my career? A: ServiceNow Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management, IT operations, and IT business management.
Q9: Are there any prerequisites for ServiceNow Certification Exams? A: Some exams may have prerequisites, such as foundational knowledge or prior experience with ServiceNow products. Check the specific requirements for each certification path on the ServiceNow certification website.
Q10: How often do I need to recertify for ServiceNow Certifications? A: ServiceNow Certifications typically require recertification every two years to ensure that certified professionals stay updated with the latest technologies and industry practices.
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