Certified B2B Solution Architect Universal Practice Questions

Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season. Based on that criteria, which solution should the Solution Architect recommend to UC?

• AA. Set up scheduled flows to handle email sending and tracking.
• BB. Recommend Marketing Cloud Account Engagement.
• CC. Develop a custom solution using scheduled Apex to send emails.
• DD. Recommend Marketing Cloud Personalization.

Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for. What are two key considerations a Solution Architect should keep in mind when recommending packaging? Choose 2 answers

Select 2 answers.

• AA. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
• BB. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
• CC. It is impossible to track source control with package development; either the org owns the source or a source control does, but never both.
• DD. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni- Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure. What is one of the key benefits the Solution Architect should address within the context of the demo?

• AA. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
• BB. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
• CC. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
• DD. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.

Universal Containers (UC) is implementing a Salesforce B2B multi-cloud project with large volumes of data and daily transactions from multiple third-party systems via multiple integrations. UC is looking at transactions of more than 1 million records a week and, in higher seasons, 10 million records a week. UC has made the decision to get a full copy sandbox to use to test all of its third-party integrations across its multiple clouds. UC has also invested in MuleSoft and the Anypoint Platform as the single enterprise service bus for all of the third-party data going into Salesforce. Which type of performance testing should a Solution Architect recommend for testing data at scale on this project?

• AA. Perform API load test against the full copy sandbox before go live.
• BB. Perform unit testing against the full copy sandbox codebase before go live in production.
• CC. Perform page load testing against production after go live.
• DD. Perform API load test against the partial copy sandbox before go live.