ITIL 4 Strategist: Direct, Plan and Improve — ITILDPI Improvements Practice Questions
The free ITIL 4 Strategist: Direct, Plan and Improve — ITILDPI questions that deal with improvements, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #5
Which technique is most useful for identifying improvements?
Correct answer: A
Explanation
SWOT Analysis helps assess strengths, weaknesses, opportunities, and threats.
Question #7
A manager wants to ensure that service improvements align with business objectives. What should they do first?
Correct answer: B
Explanation
Engaging stakeholders ensures alignment with business goals.
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