Free MB2-713: Microsoft Dynamics CRM 2016 Sales Exam Questions and Answers
Microsoft Dynamics CRM 2016 Sales is exam MB2-713, part of Microsoft Certifications. Microsoft exam codes name the solution area rather than the level — AZ for Azure, DP for data, MS for Microsoft 365, PL for Power Platform, SC for security, AI for Azure AI — with one reliable rule: any exam numbered 900 or 901 is Fundamentals. Every technical exam is scored from 1 to 1000 with 700 to pass, a scaled score Microsoft notes is explicitly not 70% of the marks.
The first 10 questions on this page are free to read, answers included — no account and no card. A plan opens the rest of the bank, the full timed practice test and your weak-topic reporting.
Last updated: September 11, 2026
- Exam code
- MB2-713
- Provider
- Microsoft
- Questions in our bank
- 1000+
- Free to read
- First 10, with answers
- Official page
- Official Exam website
- Our test mode duration & pass mark
- 130 mins · 70%
Recommended: Switch to Test Mode to start a practice test that simulates the real exam experience.
Question #1
A sales representative wants to prioritize leads based on their buying signals. Which feature should they use?
Please select an optionIncorrectCorrect answer: A
Lead Scoring allows representatives to prioritize leads based on activities and engagement levels.
Was this answer correct?Question #2
A company uses Dynamics CRM for tracking sales. What is the primary benefit of using Sales Forecasting?
Please select an optionIncorrectCorrect answer: B
Sales Forecasting provides insights and predictions about future sales based on historical data.
Was this answer correct?Question #3
A user does not see the 'Create Opportunity' button. What could be the issue?
Please select an optionIncorrectCorrect answer: A
The user might lack the necessary permissions to create opportunities based on their role settings.
Was this answer correct?Question #4
During a sales call, a representative wants to log feedback on their interaction. Which entity should they use?
Please select an optionIncorrectCorrect answer: B
The Activity entity allows logging and tracking of all interactions, including calls and meetings.
Was this answer correct?Question #5
A salesperson wants to utilize templates for email communication. Which functionality would they use?
Please select an optionIncorrectCorrect answer: B
Email Templates in Dynamics CRM allow users to send consistent messages to contacts or leads.
Was this answer correct?Question #6
A manager is analyzing sales performance data. Which tool should they utilize for visual insights?
Please select an optionIncorrectCorrect answer: A
Power BI can be integrated with Dynamics CRM to create visual reports reflecting sales performance.
Was this answer correct?Question #7
An organization wants to automate follow-up tasks for leads. Which feature should they implement?
Please select an optionIncorrectCorrect answer: B
Workflows can automate processes, including following up with leads based on set criteria.
Was this answer correct?Question #8
A lead has shown interest in a specific product after several engagements. What should the next step be?
Please select an optionIncorrectCorrect answer: C
Converting the lead to an Opportunity is the logical next step, indicating the sales process continues.
Was this answer correct?Question #9
A sales team wants to track the effectiveness of their sales strategies. Which metric should they monitor?
Please select an optionIncorrectCorrect answer: C
Conversion Rates indicate how effectively leads turn into sales, a critical measure of sales strategy effectiveness.
Was this answer correct?Question #10
A representative needs to view past interactions with a client. Which Dynamics CRM feature should they access?
Please select an optionIncorrectCorrect answer: C
The Activities feature stores all past interactions, allowing representatives to review history with clients.
Was this answer correct?
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FAQ
Learn More: https://learn.microsoft.com/en-us/credentials/
- Q1: What is the MB2-713: Microsoft Dynamics CRM 2016 Sales exam?
- A: MB2-713: Microsoft Dynamics CRM 2016 Sales is a Microsoft certification exam. Judging by the questions in our bank, it concentrates on sales, representative, leads, dynamics and follow-up.
- Q2: What topics does the MB2-713: Microsoft Dynamics CRM 2016 Sales exam cover?
- A: Questions in our MB2-713: Microsoft Dynamics CRM 2016 Sales bank cluster around sales, representative, leads, dynamics, follow-up, lead, entity and opportunities. Working through the full set is the quickest way to find which of these you are weakest on.
- Q3: How should I prepare for MB2-713: Microsoft Dynamics CRM 2016 Sales?
- A: Work through the MB2-713: Microsoft Dynamics CRM 2016 Sales practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q4: Are these real MB2-713: Microsoft Dynamics CRM 2016 Sales exam questions?
- A: They are drawn from officially released past questions and from community members who have sat MB2-713: Microsoft Dynamics CRM 2016 Sales. Answers are verified and updated weekly.
- Q5: Where do I register for the MB2-713: Microsoft Dynamics CRM 2016 Sales exam?
- A: Register through Microsoft directly at https://learn.microsoft.com/en-us/credentials/. Exampractice is not affiliated with Microsoft and does not administer the exam.
- Q6: Is there a free MB2-713: Microsoft Dynamics CRM 2016 Sales sample?
- A: Yes. Every MB2-713: Microsoft Dynamics CRM 2016 Sales page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q7: What are Microsoft Certification Exams?
- A: Microsoft Certification Exams validate your expertise in using and managing Microsoft’s technologies and solutions, including Azure, Office 365, Windows, and more. These certifications demonstrate your proficiency in deploying, configuring, and optimizing Microsoft products to support business operations and IT infrastructure.
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