ITIL-5-Foundation: ITIL Foundation (Version 5) Digital Practice Questions
The free ITIL-5-Foundation: ITIL Foundation (Version 5) questions that deal with digital, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #5
Which is the main form of service interaction between service consumers and digital services?
Correct answer: C
Explanation
The correct answer is C. ITIL Version 5 explains that a service offering may include three forms of interaction between a service consumer and a service: transfer of goods, service actions, and access to resources. Access to resources means that the service consumer gains access to the service provider's resources and uses them according to agreed terms and conditions. ITIL specifically states that access to resources is the main form of service interaction between service consumers and digital services. Examples include access to applications, platforms, web resources, networks, equipment, and cloud-based resources. Option A, transfer of goods, is rare but possible in digital services, such as equipment or consumables. Option B, delivery of goods, is not one of the three primary ITIL categories; delivery of goods is an example of a service action. Option D, service actions, are common in industries such as education or transport but are relatively rare in digital services compared with access to resources.
Question #7
Why are management practices important in digital product and service management?
Correct answer: C
Explanation
Management practices are sets of organizational resources designed for performing work or accomplishing an objective, so they supply the resources and capabilities needed. They do not replace value streams or set the organization's purpose.
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