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Free ITIL 4 Digital and IT Strategy (DITS) Exam Questions and Answers
Last updated: March 31, 2025
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ITIL 4 Digital and IT Strategy (DITS)
#Question
347. What role does customer feedback play in shaping IT services?
A.
It complicates decision-making
B.
It provides insights for improvement
C.
It creates confusion
D.
It limits creativity
#Question
346. How can effective vendor management improve IT service outcomes?
A.
By complicating contracts
B.
By limiting options
C.
By enhancing relationships
D.
By ignoring performance
#Question
345. What is the primary goal of continual service improvement (CSI)?
A.
To limit user engagement
B.
To enhance service quality
C.
To reduce feedback
D.
To increase complexity
#Question
344. How does effective resource management contribute to IT service delivery?
A.
By ensuring availability and efficiency
B.
By complicating allocation
C.
By minimizing overhead
D.
By creating silos
#Question
343. How can organizations foster a proactive approach to risk management?
A.
By limiting communication
B.
By ignoring potential threats
C.
By encouraging risk awareness
D.
By complicating processes
#Question
342. What is an essential aspect of effective change control?
A.
Limiting stakeholder input
B.
Ensuring proper assessment
C.
Complicating processes
D.
Reducing oversight
#Question
341. How does maintaining clear documentation benefit IT service management?
A.
It enhances knowledge sharing
B.
It complicates processes
C.
It reduces operational efficiency
D.
It limits collaboration
ITIL 4 Digital and IT Strategy (DITS)
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