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Free ITILFND: ITIL Foundation Exam Questions and Answers
Last updated: March 29, 2025
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534-ITILFND: ITIL Foundation
#Question
Following a significant change, an IT team conducts a review. What is the primary aim of this activity?
A.
To reduce operational costs
B.
To evaluate change effectiveness
C.
To rewrite policies
D.
To assess user satisfaction
Correct Answer:
B
Evaluating change effectiveness is crucial to understand whether the change achieved its intended outcomes and to identify any lessons learned for future changes.
#Question
A company decides to implement an IT service management tool. What phase should they focus on first?
A.
Service Operation
B.
Change Management
C.
Service Design
D.
Service Transition
Correct Answer:
C
The Service Design phase is essential to ensure that the IT service management tool meets the necessary requirements and aligns with the organization's service management processes.
#Question
During an audit, non-compliance issues were discovered in IT service processes. What should be implemented?
A.
Change Management
B.
Incident Management
C.
Compliance Management
D.
Problem Management
Correct Answer:
C
Compliance Management should be implemented to ensure that IT service processes adhere to regulatory and organizational standards moving forward.
#Question
A network issue has caused widespread service disruption. Which practice should be engaged immediately?
A.
Service Operation
B.
Service Transition
C.
Problem Management
D.
Incident Management
Correct Answer:
D
Incident Management should be engaged immediately to address the network issue, aiming to restore services as quickly as possible and minimize impact on users.
#Question
A company's IT team decides to retire an outdated service. What documentation should they review first?
A.
Knowledge Base
B.
Change log
C.
Service Design document
D.
Service Level Agreement
Correct Answer:
D
Reviewing the Service Level Agreement (SLA) ensures that the retirement process is managed according to previously defined service levels, keeping users informed.
#Question
How does a well-maintained knowledge base benefit an organization's service desk?
A.
Increased costs
B.
Slower response times
C.
Greater user satisfaction
D.
More incidents reported
Correct Answer:
C
A well-maintained knowledge base provides immediate access to solutions for common incidents, leading to greater user satisfaction due to quicker resolution times.
#Question
A service report shows continual operational delays. What should management prioritize?
A.
New service requests
B.
User complaints
C.
Change logs
D.
Capacity review
Correct Answer:
D
Prioritizing a capacity review is crucial for understanding whether operational delays are related to insufficient resources or other underlying capacity issues.
534-ITILFND: ITIL Foundation
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