Free ITIL 4 Create, Deliver and Support (CDS) Exam Questions and Answers
ITIL 4 Create, Deliver and Support (CDS) is part of the ITIL 4 scheme from PeopleCert. ITIL 4 exams are identified by tier and module rather than by a code — Foundation, then Practitioner modules, then the Specialist, Strategist and Leader modules that stack into the Managing Professional and Strategic Leader designations. Foundation is 40 questions in 60 minutes at 65% and can be self-studied; every module above it requires an accredited training course before you may sit it.
The first 10 questions on this page are free to read, answers included — no account and no card. A plan opens the rest of the bank, the full timed practice test and your weak-topic reporting.
Last updated: September 12, 2026
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- First 10, with answers
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- 130 mins · 70%
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Recommended: Switch to Test Mode to start a practice test that simulates the real exam experience.
Question #1
What is the primary goal of Service Level Management?
Please select an optionIncorrectCorrect answer: C
Service Level Management aims to ensure that the service provider and the customer agree on the expected service quality.
Was this answer correct?Question #2
In the context of service management, what does the acronym SLA stand for?
Please select an optionIncorrectCorrect answer: D
SLA stands for Service Level Agreement, which is a contract that outlines the expected level of service between a service provider and a customer.
Was this answer correct?Question #3
An organization is looking to improve its incident management process. What should they focus on first?
Please select an optionIncorrectCorrect answer: A
The organization should first focus on incident resolution time, as it directly impacts service quality and customer satisfaction.
Was this answer correct?Question #4
What role does the change advisory board (CAB) play in Change Management?
Please select an optionIncorrectCorrect answer: D
The change advisory board (CAB) provides advice and guidance on changes to help minimize risk and enhance service quality.
Was this answer correct?Question #5
Which of the following best describes a service request?
Please select an optionIncorrectCorrect answer: B
A service request is typically a formal request from a user for access to a service, information, or support from IT.
Was this answer correct?Question #6
Which practice is responsible for ensuring that services can perform as expected when needed?
Please select an optionIncorrectCorrect answer: B
Availability Management is responsible for ensuring that services are available to meet agreed-upon requirements.
Was this answer correct?Question #7
What term is used to describe a change that needs to be implemented as soon as possible?
Please select an optionIncorrectCorrect answer: D
An emergency change is an unplanned change that must be implemented immediately to resolve a major incident or problem.
Was this answer correct?Question #8
Which practice is responsible for managing the lifecycle of all service requests?
Please select an optionIncorrectCorrect answer: B
Service Request Management is concerned with handling service requests throughout their lifecycle, ensuring efficiency and effectiveness.
Was this answer correct?Question #9
What is the purpose of knowledge management in service management?
Please select an optionIncorrectCorrect answer: B
Knowledge management aims to gather, analyze, store, and share knowledge to improve efficiency and service quality across the organization.
Was this answer correct?Question #10
When should a service desk escalate a ticket to a technical support team?
Please select an optionIncorrectCorrect answer: A
Escalation is typically performed when the ticket cannot be resolved per the established escalation rules and processes, ensuring timely resolution.
Was this answer correct?
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FAQ
Learn More: https://www.axelos.com/certifications/itil-service-management/
- Q1: What is the ITIL 4 Create, Deliver and Support (CDS) exam?
- A: ITIL 4 Create, Deliver and Support (CDS) is a ITIL certification exam. Judging by the questions in our bank, it concentrates on itil, desk, knowledge, understanding and improvement.
- Q2: What topics does the ITIL 4 Create, Deliver and Support (CDS) exam cover?
- A: Questions in our ITIL 4 Create, Deliver and Support (CDS) bank cluster around itil, desk, knowledge, understanding, improvement and delivery. Working through the full set is the quickest way to find which of these you are weakest on.
- Q3: How should I prepare for ITIL 4 Create, Deliver and Support (CDS)?
- A: Work through the ITIL 4 Create, Deliver and Support (CDS) practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q4: Are these real ITIL 4 Create, Deliver and Support (CDS) exam questions?
- A: They are drawn from officially released past questions and from community members who have sat ITIL 4 Create, Deliver and Support (CDS). Answers are verified and updated weekly.
- Q5: Where do I register for the ITIL 4 Create, Deliver and Support (CDS) exam?
- A: Register through ITIL directly at https://www.axelos.com/certifications/itil-service-management/. Exampractice is not affiliated with ITIL and does not administer the exam.
- Q6: Is there a free ITIL 4 Create, Deliver and Support (CDS) sample?
- A: Yes. Every ITIL 4 Create, Deliver and Support (CDS) page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q7: What are ITIL Certification Exams?
- A: ITIL (Information Technology Infrastructure Library) Certification Exams validate your expertise in IT service management (ITSM). These certifications demonstrate your proficiency in aligning IT services with business needs, following a structured approach to IT service delivery, support, and improvement.
- Q8: Why should I pursue ITIL Certification?
- A: ITIL Certification enhances your professional credibility, showcasing your skills and knowledge in IT service management. This can lead to better job opportunities, higher salaries, and career advancement in IT service management, project management, and related fields.
- Q9: What are the benefits of ITIL Certification?
- A: Benefits include recognition as a certified IT service management professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest ITSM practices and industry standards.
- Q10: Who should take ITIL Certification Exams?
- A: IT professionals, service managers, project managers, business managers, and anyone involved in delivering and supporting IT services should consider these certifications to validate their expertise and advance their careers.
- Q11: What types of ITIL Certification Exams are available?
- A: ITIL offers various certification levels, including:
- Q12: How do I prepare for ITIL Certification Exams?
- A: Preparation can include official ITIL training courses, study guides, practice exams, online tutorials, and hands-on experience in IT service management practices.
- Q13: Where can I take ITIL Certification Exams?
- A: ITIL Certification Exams can be taken at authorized testing centers worldwide or online through remote proctoring, providing flexibility to fit your schedule and location.
- Q14: How do ITIL Certifications impact my career?
- A: ITIL Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management and related fields.
- Q15: Are there any prerequisites for ITIL Certification Exams?
- A: The ITIL Foundation level has no prerequisites. However, advanced levels such as ITIL Managing Professional and ITIL Strategic Leader require prior certification and relevant professional experience. Check the specific requirements for each certification path on the ITIL website.
- Q16: How often do I need to recertify for ITIL Certifications?
- A: ITIL certifications currently do not have a mandatory recertification requirement, but staying updated with the latest ITSM practices and continuing professional development is recommended to maintain your skills and relevance in the industry.