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Free BPM-001: Business Process Manager Exam Questions and Answers
Last updated: January 14, 2025
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1420-BPM-001: Business Process Manager
#Question
How can effective change leadership mitigate resistance?
A.By ignoring concerns
B.By maintaining the status quo
C.By addressing stakeholder needs and fears
D.By complicating processes
Correct Answer:
C
Effective change leadership addresses stakeholder needs and fears, helping to mitigate resistance during BPM initiatives.
#Question
What is the primary aim of conducting root cause analysis?
A.To ignore feedback
B.To add complexity
C.To uncover the underlying source of problems
D.To identify symptoms
Correct Answer:
C
The primary aim of conducting root cause analysis is to uncover the underlying source of problems to effectively address and resolve them.
#Question
What is a major benefit of implementing Lean principles in BPM?
A.It increases time spent on processes
B.It complicates workflows
C.It reduces waste and enhances efficiency
D.It isolates departments
Correct Answer:
C
Implementing Lean principles in BPM reduces waste and enhances efficiency, allowing organizations to deliver value more effectively.
#Question
In BPM, how do decision-making processes impact effectiveness?
A.They increase ambiguity
B.They create confusion
C.They enforce hierarchy
D.They streamline operations and enhance clarity
Correct Answer:
D
Effective decision-making processes streamline operations and enhance clarity, significantly impacting overall effectiveness in BPM.
#Question
How can industry best practices influence BPM?
A.By providing benchmarks for performance
B.By ignoring feedback
C.By creating rigid structures
D.By complicating processes
Correct Answer:
A
Industry best practices provide benchmarks for performance, helping organizations identify areas for improvement and set standards.
#Question
What is the main objective of an operational audit?
A.To ignore metrics
B.To complicate processes
C.To discover opportunities
D.To assess compliance and efficiency
Correct Answer:
D
The main objective of an operational audit is to assess compliance and efficiency within existing processes.
#Question
How does implementing BPM software support consistency?
A.It complicates procedures
B.It isolates information
C.It automates repetitive tasks and standardizes workflows
D.It reduces accountability
Correct Answer:
C
BPM software automates repetitive tasks and standardizes workflows, supporting consistency across business operations.
1420-BPM-001: Business Process Manager
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