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Free EXIN Agile Service Manager (ASM) Exam Questions and Answers

Last updated: March 31, 2025

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EXIN Agile Service Manager (ASM)

#Question
A product owner is overwhelmed with feature requests from multiple stakeholders. How can they gain control of this situation?
A.
Ignore most requests
B.
Establish a prioritization framework
C.
Address all requests equally
D.
Schedule a public meeting
Correct Answer: B
Establishing a prioritization framework helps the product owner manage requests more effectively by aligning them with business value and strategic goals.

EXIN Agile Service Manager (ASM)

Discussing...

A product owner is overwhelmed with feature requests from multiple stakeholders. How can they gain control of this situation?


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#Question
The team consistently exceeds their sprint velocity but is not aligned on how to handle this. What should the Scrum Master do?
A.
Automatically increase velocity goals
B.
Enforce strict limits
C.
Discourage exceeding velocity
D.
Celebrate success and discuss adjustments
Correct Answer: D
Celebrating success and discussing adjustments allows the team to recognize their achievements while identifying ways to manage future workloads and expectations.

EXIN Agile Service Manager (ASM)

Discussing...

The team consistently exceeds their sprint velocity but is not aligned on how to handle this. What should the Scrum Master do?


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#Question
A Scrum Master notices team dynamics shifting due to new team members. What is a best practice to integrate them effectively?
A.
Increase individual workload
B.
Facilitate team-building activities
C.
Isolate newcomers from the team
D.
Change team roles
Correct Answer: B
Facilitating team-building activities fosters connections and camaraderie among members, helping new team members integrate effectively into existing dynamics.

EXIN Agile Service Manager (ASM)

Discussing...

A Scrum Master notices team dynamics shifting due to new team members. What is a best practice to integrate them effectively?


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#Question
A stakeholder expresses confusion about the product features during a review. What should the product owner do to clarify?
A.
Encourage open feedback
B.
Provide a technical explanation
C.
Schedule a follow-up meeting
D.
React defensively
Correct Answer: C
Scheduling a follow-up meeting allows the product owner to clarify any confusion while engaging with stakeholders to gather their thoughts and expectations.

EXIN Agile Service Manager (ASM)

Discussing...

A stakeholder expresses confusion about the product features during a review. What should the product owner do to clarify?


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#Question
A team disagrees on the amount of documentation needed for each user story. How can the Scrum Master mediate this disagreement?
A.
Request a consensus decision
B.
Suggest a documentation guideline
C.
Ignore the conflict
D.
Favor the most demanding member
Correct Answer: B
Suggesting a documentation guideline helps establish a shared understanding of expectations, enabling the team to reach a consensus and clarify documentation needs.

EXIN Agile Service Manager (ASM)

Discussing...

A team disagrees on the amount of documentation needed for each user story. How can the Scrum Master mediate this disagreement?


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#Question
A development team is considering the adoption of Test-Driven Development (TDD) practices. What is a major benefit of implementing TDD?
A.
Increases code maintainability
B.
Facilitates faster releases
C.
Encourages more testing
D.
Reduces documentation
Correct Answer: A
Test-Driven Development focuses on writing tests before code, resulting in code that is easier to maintain and adapt to changes, improving overall project quality.

EXIN Agile Service Manager (ASM)

Discussing...

A development team is considering the adoption of Test-Driven Development (TDD) practices. What is a major benefit of implementing TDD?


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#Question
A product owner realizes that many user stories are labeled with high priority but are rarely completed. What action should they take?
A.
Ignore the issue
B.
Increase team size
C.
Review and adjust priorities
D.
Notify the team of performance impact
Correct Answer: C
Reviewing and adjusting priorities helps the product owner ensure that high-priority tasks align with the team's capacity and focus, leading to more effective outcomes.

EXIN Agile Service Manager (ASM)

Discussing...

A product owner realizes that many user stories are labeled with high priority but are rarely completed. What action should they take?


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