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Free EXIN Agile Service Manager (ASM) Exam Questions and Answers
Last updated: April 27, 2025
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EXIN Agile Service Manager (ASM)
#Question
A product owner is overwhelmed with feature requests from multiple stakeholders. How can they gain control of this situation?
A.
Ignore most requests
B.
Establish a prioritization framework
C.
Address all requests equally
D.
Schedule a public meeting
Correct Answer:
B
Establishing a prioritization framework helps the product owner manage requests more effectively by aligning them with business value and strategic goals.
#Question
The team consistently exceeds their sprint velocity but is not aligned on how to handle this. What should the Scrum Master do?
A.
Automatically increase velocity goals
B.
Enforce strict limits
C.
Discourage exceeding velocity
D.
Celebrate success and discuss adjustments
Correct Answer:
D
Celebrating success and discussing adjustments allows the team to recognize their achievements while identifying ways to manage future workloads and expectations.
#Question
A Scrum Master notices team dynamics shifting due to new team members. What is a best practice to integrate them effectively?
A.
Increase individual workload
B.
Facilitate team-building activities
C.
Isolate newcomers from the team
D.
Change team roles
Correct Answer:
B
Facilitating team-building activities fosters connections and camaraderie among members, helping new team members integrate effectively into existing dynamics.
#Question
A stakeholder expresses confusion about the product features during a review. What should the product owner do to clarify?
A.
Encourage open feedback
B.
Provide a technical explanation
C.
Schedule a follow-up meeting
D.
React defensively
Correct Answer:
C
Scheduling a follow-up meeting allows the product owner to clarify any confusion while engaging with stakeholders to gather their thoughts and expectations.
#Question
A team disagrees on the amount of documentation needed for each user story. How can the Scrum Master mediate this disagreement?
A.
Request a consensus decision
B.
Suggest a documentation guideline
C.
Ignore the conflict
D.
Favor the most demanding member
Correct Answer:
B
Suggesting a documentation guideline helps establish a shared understanding of expectations, enabling the team to reach a consensus and clarify documentation needs.
#Question
A development team is considering the adoption of Test-Driven Development (TDD) practices. What is a major benefit of implementing TDD?
A.
Increases code maintainability
B.
Facilitates faster releases
C.
Encourages more testing
D.
Reduces documentation
Correct Answer:
A
Test-Driven Development focuses on writing tests before code, resulting in code that is easier to maintain and adapt to changes, improving overall project quality.
#Question
A product owner realizes that many user stories are labeled with high priority but are rarely completed. What action should they take?
A.
Ignore the issue
B.
Increase team size
C.
Review and adjust priorities
D.
Notify the team of performance impact
Correct Answer:
C
Reviewing and adjusting priorities helps the product owner ensure that high-priority tasks align with the team's capacity and focus, leading to more effective outcomes.
EXIN Agile Service Manager (ASM)
#Question
A product owner is overwhelmed with feature requests from multiple stakeholders. How can they gain control of this situation?
A.
Ignore most requests
B.
Establish a prioritization framework
C.
Address all requests equally
D.
Schedule a public meeting
Correct Answer:
B
Establishing a prioritization framework helps the product owner manage requests more effectively by aligning them with business value and strategic goals.
#Question
The team consistently exceeds their sprint velocity but is not aligned on how to handle this. What should the Scrum Master do?
A.
Automatically increase velocity goals
B.
Enforce strict limits
C.
Discourage exceeding velocity
D.
Celebrate success and discuss adjustments
Correct Answer:
D
Celebrating success and discussing adjustments allows the team to recognize their achievements while identifying ways to manage future workloads and expectations.
#Question
A Scrum Master notices team dynamics shifting due to new team members. What is a best practice to integrate them effectively?
A.
Increase individual workload
B.
Facilitate team-building activities
C.
Isolate newcomers from the team
D.
Change team roles
Correct Answer:
B
Facilitating team-building activities fosters connections and camaraderie among members, helping new team members integrate effectively into existing dynamics.
#Question
A stakeholder expresses confusion about the product features during a review. What should the product owner do to clarify?
A.
Encourage open feedback
B.
Provide a technical explanation
C.
Schedule a follow-up meeting
D.
React defensively
Correct Answer:
C
Scheduling a follow-up meeting allows the product owner to clarify any confusion while engaging with stakeholders to gather their thoughts and expectations.
#Question
A team disagrees on the amount of documentation needed for each user story. How can the Scrum Master mediate this disagreement?
A.
Request a consensus decision
B.
Suggest a documentation guideline
C.
Ignore the conflict
D.
Favor the most demanding member
Correct Answer:
B
Suggesting a documentation guideline helps establish a shared understanding of expectations, enabling the team to reach a consensus and clarify documentation needs.
#Question
A development team is considering the adoption of Test-Driven Development (TDD) practices. What is a major benefit of implementing TDD?
A.
Increases code maintainability
B.
Facilitates faster releases
C.
Encourages more testing
D.
Reduces documentation
Correct Answer:
A
Test-Driven Development focuses on writing tests before code, resulting in code that is easier to maintain and adapt to changes, improving overall project quality.
#Question
A product owner realizes that many user stories are labeled with high priority but are rarely completed. What action should they take?
A.
Ignore the issue
B.
Increase team size
C.
Review and adjust priorities
D.
Notify the team of performance impact
Correct Answer:
C
Reviewing and adjusting priorities helps the product owner ensure that high-priority tasks align with the team's capacity and focus, leading to more effective outcomes.
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FAQ
Learn More:
Q1: What are EXIN Certification Exams? A: EXIN Certification Exams validate your expertise in various IT and business management disciplines, including IT service management, Agile Scrum, information security, and data protection. These certifications demonstrate your proficiency in implementing and managing IT processes, projects, and security practices.
Q2: Why should I pursue EXIN Certification? A: EXIN Certification enhances your professional credibility, showcasing your skills and knowledge in IT and business management. This can lead to better job opportunities, higher salaries, and career advancement in IT, project management, and information security fields.
Q3: What are the benefits of EXIN Certification? A: Benefits include recognition as a certified professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest IT and business management trends and best practices.
Q4: Who should take EXIN Certification Exams? A: IT professionals, project managers, security analysts, data protection officers, and anyone involved in managing IT services, projects, or information security should consider these certifications to validate their expertise and advance their careers.
Q5: What types of EXIN Certification Exams are available? A: EXIN offers various certification paths, including:
- EXIN IT Service Management (based on ITIL®)
- EXIN Agile Scrum
- EXIN Information Security Management (based on ISO/IEC 27001)
- EXIN Privacy and Data Protection
- EXIN DevOps Master
Each certification path is tailored to different roles and expertise levels within the IT and business management ecosystem.
Q6: How do I prepare for EXIN Certification Exams? A: Preparation can include official EXIN training courses, study guides, practice exams, online tutorials, and hands-on experience in relevant IT and business management practices.
Q7: Where can I take EXIN Certification Exams? A: EXIN Certification Exams can be taken online or at authorized testing centers worldwide, providing flexibility to fit your schedule and location.
Q8: How do EXIN Certifications impact my career? A: EXIN Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management, project management, and information security.
Q9: Are there any prerequisites for EXIN Certification Exams? A: Some exams may have prerequisites, such as foundational knowledge or prior certifications. Check the specific requirements for each certification path on the EXIN website.
Q10: How often do I need to recertify for EXIN Certifications? A: The recertification requirements for EXIN Certifications vary by certification but typically involve continuing education to ensure that certified professionals stay updated with the latest industry practices and standards.
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