Free EX0-115: IT Service Management Foundation based on ISO / IEC 20000 Exam Questions and Answers
IT Service Management Foundation based on ISO / IEC 20000 is exam EX0-115, part of EXIN certification. EXIN is a vendor-neutral Dutch exam institute covering agile and DevOps, service management, data protection and security. Its exams are usually 30 to 40 multiple-choice questions in 60 to 90 minutes, and 65% to pass is consistent across the modules.
Looking for EX0-115 exam dumps or ExamTopics EX0-115 questions? These EX0-115 practice questions cover the same ground with verified answers and explanations, a downloadable EX0-115 PDF and a full EX0-115 practice test, kept current as EXIN updates the exam.
Last updated: October 1, 2026
- Exam code
- EX0-115
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- EXIN
- Questions in our bank
- 1000+
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- First 10, with answers
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- 130 mins · 70%
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Question #1
What is the main purpose of IT Service Management according to ISO/IEC 20000?
Correct answer: C
Explanation
The main purpose of IT Service Management is to provide high-quality IT services in line with the needs of the business.
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Discussion
Explain your reasoning, not just the letterMore EX0-115 questions
- Question 2Which of the following is NOT a key principle of ISO/IEC 20000?
- Question 3In the context of ISO/IEC 20000, what does the term "service delivery" refer to?
- Question 4What role does the Service Level Agreement (SLA) play in IT Service Management?
- Question 5Which process is responsible for managing incidents within an IT Service Management framework?
- Question 6Which of the following best defines the term "service provider" in IT Service Management?
All EX0-115: IT Service Management Foundation based on ISO / IEC 20000 practice questions →
Other EXIN certifications
- EX0-001: ITIL Foundation (syllabus 2011) (opens in a new tab)
- ITILF: ITIL Foundation (ITILF) (opens in a new tab)
- EXIN DevOps Professional (DEVOPS-P) (opens in a new tab)
- EXIN Lean IT Foundation (LITF) (opens in a new tab)
- EXIN Certified Integrator in Agile Service Projects (CI-ASP) (opens in a new tab)
- ASF: EXIN Agile Scrum Foundation (EX0-008) (opens in a new tab)
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FAQ
Learn More: https://www.exin.com/certifications/
- Q1: What is the EX0-115: IT Service Management Foundation based on ISO / IEC 20000 exam?
- A: EX0-115: IT Service Management Foundation based on ISO / IEC 20000 is a EXIN certification exam. Judging by the questions in our bank, it concentrates on itil, continual, incidents, objectives and framework.
- Q2: What topics does the EX0-115: IT Service Management Foundation based on ISO / IEC 20000 exam cover?
- A: Questions in our EX0-115: IT Service Management Foundation based on ISO / IEC 20000 bank cluster around itil, continual, incidents, objectives and framework. Working through the full set is the quickest way to find which of these you are weakest on.
- Q3: How should I prepare for EX0-115: IT Service Management Foundation based on ISO / IEC 20000?
- A: Work through the EX0-115: IT Service Management Foundation based on ISO / IEC 20000 practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q4: Are these real EX0-115: IT Service Management Foundation based on ISO / IEC 20000 exam questions?
- A: They are drawn from officially released past questions and from community members who have sat EX0-115: IT Service Management Foundation based on ISO / IEC 20000. Answers are verified and updated weekly.
- Q5: Where do I register for the EX0-115: IT Service Management Foundation based on ISO / IEC 20000 exam?
- A: Register through EXIN directly at https://www.exin.com/certifications/. Exampractice is not affiliated with EXIN and does not administer the exam.
- Q6: Is there a free EX0-115: IT Service Management Foundation based on ISO / IEC 20000 sample?
- A: Yes. Every EX0-115: IT Service Management Foundation based on ISO / IEC 20000 page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q7: What are EXIN Certification Exams?
- A: EXIN Certification Exams validate your expertise in various IT and business management disciplines, including IT service management, Agile Scrum, information security, and data protection. These certifications demonstrate your proficiency in implementing and managing IT processes, projects, and security practices.
- Q8: Why should I pursue EXIN Certification?
- A: EXIN Certification enhances your professional credibility, showcasing your skills and knowledge in IT and business management. This can lead to better job opportunities, higher salaries, and career advancement in IT, project management, and information security fields.
- Q9: What are the benefits of EXIN Certification?
- A: Benefits include recognition as a certified professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest IT and business management trends and best practices.
- Q10: Who should take EXIN Certification Exams?
- A: IT professionals, project managers, security analysts, data protection officers, and anyone involved in managing IT services, projects, or information security should consider these certifications to validate their expertise and advance their careers.
- Q11: What types of EXIN Certification Exams are available?
- A: EXIN offers various certification paths, including:
- Q12: How do I prepare for EXIN Certification Exams?
- A: Preparation can include official EXIN training courses, study guides, practice exams, online tutorials, and hands-on experience in relevant IT and business management practices.
- Q13: Where can I take EXIN Certification Exams?
- A: EXIN Certification Exams can be taken online or at authorized testing centers worldwide, providing flexibility to fit your schedule and location.
- Q14: How do EXIN Certifications impact my career?
- A: EXIN Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management, project management, and information security.
- Q15: Are there any prerequisites for EXIN Certification Exams?
- A: Some exams may have prerequisites, such as foundational knowledge or prior certifications. Check the specific requirements for each certification path on the EXIN website.
- Q16: How often do I need to recertify for EXIN Certifications?
- A: The recertification requirements for EXIN Certifications vary by certification but typically involve continuing education to ensure that certified professionals stay updated with the latest industry practices and standards.



